Ann Michelle B. Biag
#16, Road 1, Gomez Subdivision, Ligtasan, Tarlac City | 0917 477 7771 |-
Objective
To obtain the position of Quality Analyst where I can employ my 10 years’ experience in customer service
to include as a Quality Coach for 5 years and a Product Trainer for 3 years.
Qualifications
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·
·
·
Became a Product Trainer for Interflora back office
Assigned to be a tempo Supervisor on 2016 January – March
Assigned to do coaching and auditing for Service Delivery in the absence of a supervisor on 2016
Acted as a Quality Coach from - for Interflora and a floor support
Experience
CUSTOMER REPRESENTATIVE | INTERFLORA (SGS) |- AUGUST
· Back office support for administrative duties such as order management, email correspondence and
outbound calls (customers and florist)
CUSTOMER R
EPRESENTATIVE
| PLAY.COM (SGS) |-
CUSTOMER R
EPRESENTATIVE
| T-MOBILE (NCO) | 2009
CUSTOMER R
EPRESENTATIVE
| AVIS/BUDGET GROUP (SGS) |-
· Inbound calls for an online shopping marketplace that deals with answering products and services
questions, suggesting information about other products and services and resolve customer complaints
via phone.
· Inbound calls for providing customer service, troubleshoot and resolve service and minor technical
problems for customers.
· Inbound calls to help customers in completing car rental contracts or price queries.
TECHNICAL S
UPPORT R EPRESENTATIVE
| INTUIT TURBOTAX (SGS) |-
· Inbound calls to analyze and diagnose solutions to customers issues when installing the software.
OTHER S
KILLS
· Highly capable and passionate to learn new things.
References are available on request