Ann Maureen
Sin
Customer Service
Representative|
Virtual Assistant
About Me
Highly motivated, responsible and
enthusiastic
Customer
Service
Representative and Freelancer. Seeking
to take advantage on my skills in
customer
service
and
virtual
assistance.
Possess
significant
strengths in leadership, organization
and attention to detail as well as verbal
and written communication skills.
Skills
Customer Service
Data Entry
Experiences
SUPERSTAR VIRGO, STAR CRUISES (Magsaysay
Maritime Corp.)
F&B Outlet Manager (Feb 2017 - Oct 2017)
Oversee employee work in front and back of the house to ensure
compliance with company policies, regulations and food safety
guidelines.
Consistently conducting trainings of staffs on product knowledge,
standard operating procedure and upselling and suggestive
selling techniques.
Produce weekly and monthly reports detailing sales trends and
forecasts.
Creates innovative and creative promotional tools to improve
outlet’s sales in order to achieve given budget.
Email Management
SUPERSTAR VIRGO, STAR CRUISES (Magsaysay
Maritime Corp.)
Calendar Management
Assistant F&B Outlet Manager (Mar 2013 - Oct 2014)
Transcription
Internet Research
Social Media Management and
Marketing
Contact
--Crystal Creek Resort Homes,
34000 Taiping, Perak, Malaysia
Language
Filipino
English
Outlet-in-charge of restaurant/bar operation.
Conduct training of staff on product knowledge. Standard
operating procedures and upselling and suggestive selling
techniques.
Handles guest complains accordingly and ensure that guest
leaves the restaurant with satisfaction and no further complains.
Develop inter-personal relationship with the team to create
harmony and happy working environment.
SUPERSTAR VIRGO, STAR CRUISES (Magsaysay
Maritime Corp.)
F&B Outlet Supervisor (Mar 2012 - Jan 2013)
Outlet-in-charge of a bar outlet service.
Schedule staffs accordingly to ensure smooth operation.
Consistently train staffs on bar service procedures, product
knowledge, and suggestive and upselling techniques.
Creating promotional tools to improve outlet’s revenue and able to
meet given weekly and monthly budget.
SUPERSTAR VIRGO, STAR CRUISES (Magsaysay
Maritime Corp.)
Service Captain / Waitress (September 2004 - January 2012)
Education-
Saint Mary’s University
Nueva Vizcaya, Philippines
Bachelor of Science
in Tourism
Professional
Certifications &
Trainings
March 2023
Customer Service, Sales and Support
Course
Surge Marketplace
February 2023
Apprentice (Social Media Manager)
Surge Marketplace
September 2022
Freelancing Virtual Assistance Course
Surge Marketplace
December 2016
Updating Training for Basic Safety
Magsaysay Training Center
December 2016
Refresher Training for Basic Safety
Magsaysay Training Center
January 2014
Ship Security, Awareness Training
And Seafarers with Designated Security
Duties
Magsaysay Training Center
June 2011
Crisis Management and Human Behavior Superstar Virgo
October 2014
Crowd Management
Superstar Virgo
July 2014
Certificate IV Training and Assessment
Star Pisces
(Under Australian Qualifications Framework)
December 2008
Developing Supervisory Skills
Personal Details
Date of Birth :
Age
:
Marital Status :
Character
References
Ms. Margareth Angeli Serrano
Trainer/Coach
Surge Digital Academy
Contact No.: -
Ms. Liezl Sebayang
Restaurant Operations Manager,
Resort sWorld Cruises
Contact No.: -
August 12, 1983
39 Years Old
Married
Superstar Virgo
