Ann Mariel Gallardo

ANN MARIEL ALONZO-GALLARDO 11 Tambangan St., Tayug, Kalumpang, Marikina City Philippines Mobile Number: (- Contact Number(Landline): (+63) - E-mail:-Skype: ann_mariel CAREER AIM To position myself where I can expand my potentials, abilities and capabilities, get along with others and by developing numerous people skills in different environment. Also, by enhancing and improving my work ethics and enthusiasm to my work. To learn ideals, values, morals, principles and standards from my work experience and exceed them further. WORK EXPERIENCE Change3/C3Tech Targeting ( January 2018 – February 2019 ) Associate/Lead Generator/Appointment Setter Provide critical follow up for Change3 marketing campaigns while adding an additional level of interaction to the campaign effort. Engaged with IT Decision makers everyday to do lead qualification and lead generation over the telephone. Be able to conduct a survey complete and set an appointment for one of our Manager in changed. Hubbard and Associates (June 2017 – January 2018) Appointment Setter Worked remotely as an Appointment Setter for an Insurance Company in the US who’s majority of the clients are Elderly people ages 65 up to 75 y/o. TaskUs (March 2017 – June 2017) CSR Worked for Atom a social media movie ticketing app in USA and Canada. Providing best customer service for Atom clients by responding to their emails and receiving incoming calls. Helping customer to purchase their tickets using the app or website, modifying and cancellation of orders. Provide all the necessary solutions to help each customers. PGI Funding (January 2017- March 2017) Loan Associate My duty is to call companies in the US who are looking for cash advance for their businesses and making sure to pre-qualify each of them before I forward their personal information to one of our Account Managers. Cheapie Car Rental Australia (Staff Berry) (December 2016) Administrative Assistant Responsible in giving quality customer service to each clients who are interested in renting a vehicle. Receiving calls from clients and providing them all the details of the vehicle of their preference. Get all their personal information and create a contract for the company and clients copy. Input every details of the clients to the crm and spreadsheet. Lastly inform the shop manager to prepare the vehicle and it will be picked up by the client. Peoplesbridge Marketing(Solar Green Energy) (August 2016-Novemember 2016) Australian campaign, calling homeowners and setting up an appointment for a free home assessment to clients property to check their roof, meter box and energy bill. Need to ask qualifying questions before we can set an appointment. Manage Point (July 2016 – October 2016) Appointment Setter ManagePoint specializes in Computer IT Support, providing business Managed IT Services and Data Backup and Data Recovery. My job is to make sure to call all the leads that the company provided and talk to the decision maker for possible invitation of an IT event. Confirm all their information and send the invitation to the company. The OMC Group (April 2016 – July 2016) Quality Assurance The OMC Group is the Premier Provider of Google - Apple - Bing Marketing. My job is to confirm each and everyone of the appointments that has been set with our appointment setters. To make sure the appointment is a good appointment and to further warm the lead and build value in the service. C4B Funding Business Solutions (December 2015 – April 2016) Loan Associate C4B Funding has provided millions in funding to successful business owners across America every year. My duty is to call companies in the US who are looking for cash advance for their businesses and making sure to pre-qualify each of them before I forward their personal information to one of our Account Managers. Having a range of options from Short Term & Long Term loans, lines of credit, personal, equipment leasing & more, along with an easy repayment plan. UNIFIED HEALTH INSURANCE SERVICES INC. (March 2015 – December 2015) Virtual Assistant Insurance company for Medicare eligible clients in the US especially elderly. Making sure that each clients needs will be cater. Calling their carrier company to get important details for their existing Plan. Calling and receiving client calls each day and address their queries promptly. Updating their profile in the UHIS system and uploading their existing and old plan applications. General work of a VA. ELANCE( June 2013 – January 2015 ) Virtual Assistant/Appointment Setter/Customer Service Associate/Real Estate Considered an entry-level administrative position, appointment setters play a critical role in business. Work is done primarily through business-to-business, or B2B, telephone calls, although email or in-person contact can also be involved. Appointment setter must contact potential clients or customers to discuss a company and its services or products. The goal is to get these contacts seriously interested in meeting with a salesperson. ODESK (December 2010- May 2013) Appointment Setter/TSR/Customer Service Perform the administrative role in an entry-level position. Constantly engaged to support the sales function of a business which includes contacting the cold or warm sales that is geared for the purpose of making first contact with prospective customers or clients. Part of the job is to also function as telemarketers but not actually closing a sale over the phone. ICT MARKETING SERVICES INC. (September 2006 - June 2008) Riverbanks Bldg. 1, Riverbanks Center, Barangka, Marikina City Telephone Service Representative (Business Outsourcing Representative) Responsible for providing various services to perspective clients. Offering various support & technical assistance to them. Also, proposing and recommending a variety of advantages and opportunities which would be beneficial eventually. SM MART, INC. (March 2006 - August 2006) Cubao, Quezon City Counter Checker Responsible for courteously assisting customers every day. Also, handling their queries and aiding them during payment for their goods. FAMILIA COMMUNITY FOUNDATION, INC. (March 2005 - August, 2005) 6th Flr., S.C.C. Bldg. C.F.A. Compound #4427 Old Sta. Mesa Road, Sta. Mesa, Manila Data Encoder / Administrative Assistant Responsible in encoding various files and documents to check and correct omissions, misspelled words, punctuation marks, etc. Also, assisting various officers of their wants and needs. SENIE MALATE SALON & SPA (September 2004 - November, 2004) Regalia Parks Condo & Hotel P. Tuazon, Cubao, Quezon City Cashier Responsible in holding financial transactions of the business. BREWIN BROS. CAFE (June 2004 - August, 2004) Riverbanks Center, Barangka, Marikina City Staff / Barista Responsible in providing food service, friendly atmosphere, sanitation awareness of the store and utmost quality service to our guests. Highly engaged in conversations with guests. Also involved in inventory and some clerical works. EDUCATIONAL BACKGROUND EXPERT INFORMATION TECHNOLOGY EDUCATION CENTER (EITEC) Shoe Ave., San Roque, Marikina City Computer & Internet Programming -) MARIKINA INSTITUTE OF SCIENCE & TECHNOLOGY Shoe Ave., Sta Elena, Marikina City -) KALUMPANG ELEMENTARY SCHOOL Kalumpang, Marikina City -) BACKGROUND INFORMATION Born on the 21th of July, 1985 to Mario (deceased) & Eliza Alonzo, Roman Catholic, Single, Fluent in English (oral & written). Hard-Working, Good-Natured, Diligent, Dedicated & Trustworthy. Nickname : Mariel Age : 33 years old Date of Birth : July 21, 1985 Place of Birth : Marikina City, Philippines Gender : Female Civil Status : Married Citizenship : Filipino Religion : Roman Catholic Height : 5’1 Weight : 110 lbs Spouse Name: Alfredo Jose Gallardo Fathers Name : Mario Alonzo (Deceased) Mothers Name : Elisa Alonzo Languages Spoken : English and Tagalog Skills : Computer literate, Telemarketing, Appointment Setting, Customer Service, Virtual Assistant and Lead Generation CHARACTER REFERENCE Dr. Naldy Jarin Position: Retina/Eye Doctor Specialist Cel. No.: (+63917)- Mrs. Teresita Guiyab Position- Production Manager Cel. No.: (+63922)- Fr. Louie Atanacio Position: Catholic Parish Priest Cel. No.: (+63922)-