Ann Marie Sagaral Eblacas

ANN MARIE EBLACAS --82-3rd St., Gabriel Ext., Santolan, Pasig City, Metro Manila, 1610 SKILLS EXPERIENCE Critical Thinking DOCUMENT VALIDATION SPECIALIST Creativity Clipboard Health Interpersonal October 2021 - June 2022 Problem-Solving Healthcare Documents Validation Computer Literacy Process Background Checks for Healthcare Professionals, Teamwork Maintain Spreadsheets for other Admin Tasks Strong Communication SENIOR SUPPORT, ECOMMERCE/EMAIL Buy It Direct Ltd, UK February 2021 - Present Team Support and Monitoring EDUCATION Sort Skillset, Update Daily Plan Ensure team members are logged in on time, monitor and assist in the Team's chat the entire shift including system SECONDARY SCHOOL troubleshooting La Salle, Ozamiz City RETENTIONS / SOCIAL MEDIA / COMPLAINTS - Concentrix Daksh Philippines January 2018 - February 2021 BS - DEVELOPMENT COMMUNICATION Responsible in retaining existing customers and acquiring Xavier University - Ateneo de Cagayan prospects 2000 - 2003 Manage the company's Social Media page Resolve Complaints according to the company's processes and standards TECHNICAL SUPPORT - WEBCHAT Sutherland Global Services April 2014 - August 2017 Assist Field Technicians remotely (AT&T UFO) Assist Accountants and IT Personnel (Sage 50 US) BACK OFFICE, HELPDESK & EMAIL SITEL PHILIPPINES May 2009 - June 2013 Process Service Orders Assist Dealers for Upgrades, New Connection and Change of Responsibility job requests FLOOR SUPPORT Teletech Customer Care June 2007 - May 2009 Assist in Benefits and Eligibility queries Check and follow up on Claims Provide floor support to advisors as needed OTHER WORK EXPERIENCE Appointment Setter, Cold Caller Student Federal Loan, Credit Repair Services, Logistics, Real Estate August 2020 - February 2021 Quality Analyst - Real Estate D&D Universal Homes, LLC June 2022 - Aug 2022 DISPATCH Feastify Canada January 2021 - May 2021 Track the delivery and keep the clients updated Assist Assigners and Drivers in delaying orders Follow up Missed Orders, liaise with both clients and vendors