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ANN MARGARET TABAY
Talisay City, Cebu
Philippines
ABOUT ME
A seasoned professional with extensive experience in customer relations, business development, and strategic
partnerships within the real estate and service sectors. Renowned for driving growth, enhancing customer
satisfaction, and cultivating strong stakeholder relationships. Expert in implementing strategic policies,
conducting market research, and fostering high-impact partnerships. A results-driven leader, adept at overcoming
operational challenges and propelling business objectives through innovative and sustainable growth strategies.
Beyond my professional experience, I am a passionate advocate for mental health, dedicated mother, wife, and
sister balancing my career aspirations with a profound commitment to family and well-being.
WORK
AUG 2023 MAY 2024
J. NITTON DEVELOPMENT CORPORATION
Customer Relations Unit Manager
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JUL 2022 AUG 2023
Increased move-in occupancy rate to 89% within 9 mos.
Achieved 100% KRAs for 2023 within four-month timeframe, showcasing agility
and efficiency in strategy execution. Only department to achieve the target.
Effectively conveyed project to HOA within 3 months.
JONES LANG LASALLE PHILS.
Business Development and Asset Officer
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JUNE 2021 DEC 2022
Secured strategic partnerships, driving a 30% increase in portfolio acquisitions.
Cultivated strong owner and tenant relationships, achieving a 90% retention rate.
Conducted market analysis, guiding proactive decision-making for
competitiveness.
COMPASS EXPERIENCE LABS
Virtual Assistant - eCommerce Customer Support
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Maintained 95% customer satisfaction through prompt issue resolution.
Decreased returns/exchanges by 15% by improving order accuracy.
Contributed to product enhancement by relaying customer feedback.
STARLUX AIRLINES CO., LTD.
Specialist
FEB 2020 JUL 2021
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Coordinated successful marketing campaigns, resulting in a 25% increase in
partnership in Cebu and Manila
Facilitated the acquisition of government certification for airline operations within
the mandated time frame.
Provided exceptional customer service, leading to a 90% satisfaction rate among
travel agency owners.
JONES LANG LASALLE PHILS.
Leasing and Marketing Officer
SEPT 2017 JAN 2020
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Achieved 100% occupancy rate through targeted marketing efforts within 2 years
after the building was inaugurated.
Successfully negotiated lease agreements, optimizing rental revenue.
Established strong relationships with tenants, leading to increase occupancy rate.
JONES LANG LASALLE
Document Control Clerk/Project Coordinator
OCT 2015 AUG 2017
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Implemented document control procedures, leading to a 20% increase in efficiency
in document retrieval.
Conducted regular audits to ensure accuracy and completeness of project
documentation, minimizing errors and discrepancies.
Organized and maintained project documents, ensuring accessibility and
compliance with company standards.
TELETECH
Customer Service Representative
FEB 2015 OCT 2015
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Maintained 95% customer satisfaction through prompt issue resolution.
Collaborated on technical issue resolution, enhancing service reliability.
Received commendations for exceeding performance targets.
TELEPERFORMANCE PHILS
Customer Service Representative
APR 2014 FEB 2015
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Improved customer retention by 15% with personalized assistance and upselling.
Provided exceptional customer service, ensuring satisfaction on 95% of calls.
Recognized for consistently exceeding performance goals.
EDUCATION
2010 - 2014
TASK EXPERTISE
UNIVERSITY OF VISAYAS
Bachelor’s Degree, Mass
Communication
Contract Management
Customer Service
Meeting Facilitation
Leasing Management
Research
Email & Inbox Management
Calendar Management
PROFICIENCY IN TOOLS
INTERESTS
Canva
Gorgias
Loom
Office 365
Google Suite
Slack
Teams
Zoom
Asana
Otter AI
Movies
Reading
Music
Camping
Travelling
Cooking
Mountaineering
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