Ann Margaret Tabay

- VIRTUAL ASSISTANT PORTFOLIO Ann Margaret Tabay 2024 - 2024 ABOUT ME As an aspiring virtual assistant with a wealth of experience in customer relations, business development, and commercial leasing within the real estate industry, my motivation stems from a deepseated passion for cultivating robust client relationships and consistently delivering exceptional value. My journey has equipped me with a deep understanding of market dynamics and a proven ability to identify and capitalize on growth opportunities. I thrive in dynamic environments, leveraging my strategic insight and collaborative approach to drive success. Committed to excellence and innovation, I am dedicated to building lasting partnerships and contributing to the sustained growth of our organization. EDUCATION University of Visayas 2010 - 2014 I embarked on my journey by earning a degree in AB Mass Communication, a field I am deeply passionate about. Throughout my academic tenure, I actively engaged in the Cebu Alliance of Mass Communication Students (CAMS), immersing myself in a dynamic community of like-minded individuals. Additionally, I embraced the role of a committed campus patroller, utilizing this platform to refine my skills and make 2017 - 2019 meaningful contributions to our vibrant community of aspiring communication professionals. SKILLS & SPECIALTIES Skills Specialty skills Email & Inbox Commercial Leasing & Management Marketing Calendar Management Property Management Travel Management Business Development Reliable Customer Relations Organized Strategic Partnerships Critical Thinker Contract Management WORK EXPERIENCE - J. Nitton Development Corp. Manager, Customer Relations Spearheaded the development and 2024 Jones Lang Lasalle Business Development and Asset Officer Conducted comprehensive market implementation of streamlined policies research to identify potential leads, for unit viewing, move-in processes, and while effective resolution of buyer concerns and valuable relationships with property complaints. Ensured all homes were in owners, impeccable condition prior to turnover, investors, and other key stakeholders enhancing to secure new business opportunities. retention. customer satisfaction and cultivating real and estate sustaining developers, WORK EXPERIENCE - Compass Experience Labs Starlux Airlines Co. LTD. eCommerce Customer Support Specialist Provided timely support, Leveraged market analysis and insights to resolving queries and issues via email, live chat, and identify opportunities and increase market social Shopify. penetration. Prepared reports, managed Collaborated with the marketing team to stay updated correspondence, scheduled meetings, and on current promotions, product launches, and policy ensured the smooth operation of the changes to accurately inform customers. Maintained a General Manager’s office. media and DMs accurate using customer 2024 Gorgias and high level of product knowledge and stayed up-to-date with the latest eCommerce best practices. WORK EXPERIENCE - 2024 Jones Lang Lasalle Jones Lang Lasalle Leasing and Marketing Officer Project Coordinator At Philam Life Center Cebu, oversaw the For the Philam Life Center Cebu building project, entire leasing process from prospecting to lease agreement signing. Developed and maintained robust relationships with both existing and prospective tenants, fostering a supportive and respectful environment. implemented a robust document control system and procedures in compliance with industry standards and project specifications, managing the receipt documents and distribution including plans, of all billing, project reports, meeting minutes, and contracts. Coordinated and scheduled project meetings and site inspections to ensure seamless project execution. WORK EXPERIENCE - 2024 Teletech Teleperformance Customer Service Representative Customer Service Representative Handled customer calls and inquiries related Responded to billing, payment issues, connection issues, providing clear and concise information on credit and account adjustments in a timely and reports, scores, and dispute processes. Educated professional manner. Clearly and concisely customers on the importance of credit health and explained the factors impacting credit scores. Maintained up- billing cycles, processes, and account changes to customers. Processed billing adjustments, issued credits, and set up payment plans as necessary, accuracy in all transactions. ensuring to customer inquiries via phone, to-date knowledge of federal and state regulations affecting credit reporting, including the Fair Credit Reporting Act (FCRA), to ensure compliance and accurate information dissemination. WORK RECOMMENDATIONS I am proud to present the recommendations I have received from my direct managers and co-workers from my previous jobs and projects. These testimonials dedication, highlight exceptional my skills, adaptability, and collaborative spirit, as well as my significant contributions to the success of the organizations I have been part of. Here are recommendations: Ann Margaret Tabay - 2024 the Ann Margaret Tabay - 2024 EXAMPLES OF WORK Taft Properties and Jones Lang LaSalle Incorporated (JLL) signed a My journey began with the Philam Life Center Cebu project, where I Memorandum of Agreement (MOA) for East Gate Property initially served as a Project Coordinator before being appointed as Management. You can check the news letter here. the Leasing and Marketing Officer upon its completion. Reflecting on this experience fills me with immense pride as we achieved a remarkable 100% occupancy rate within just two years postconstruction. Here with me is our client and the rest of the project team. Ann Margaret Tabay - 2024 EXAMPLES OF WORK Facilitated the seamless conveyance of the Esperanza Homes Throwback to a memorable moment at Starlux Airlines during the Subdivision from J. Nitton Development Corporation to the inauguration of their CEB-TPE flight! Although I've moved on from the Homeowner's Association, achieving a significant milestone within company, it was an honor to be invited by the General Manager, a mere month of assuming the role of Manager for Customer recognizing my contributions to bringing this event to fruition. Relations. Grateful for the opportunity to celebrate with former colleagues and witness the culmination of our hard work. Ann Margaret Tabay - EXAMPLES OF WORK Successfully facilitated a pivotal meeting with Ms. Ann Andrin, Assistant to the Senior Vice President at Apple One, culminating in a significant deal for Sheraton Cebu. Despite my departure from JLL prior to the Signing Ceremony, I played an integral role in securing this major agreement, demonstrating my ability to drive high-stakes negotiations and forge key partnerships. 2024 Ann Margaret Tabay - 2024 IN MY TOOLKIT ASANA MS TEAMS SLACK Office 365 G SUITE LOOM CANVA ZOOM OTTER AI Ann Margaret Tabay - 2024 WORK WITH ME ! Call Address - Talisay City, Cebu I invite you to join me on this journey towards excellence. Together, we can unlock new opportunities, overcome obstacles, and achieve your organization's goals. Let’s work collaboratively to build a prosperous future. Mail-