Ann Margaret Nyaguthii Wachira

ANN WACHIRA VIRTUAL ASSISTANT PROFILE Certified Virtual Assistant with comprehensive training from ALX, equipped with skills in administrative support, project management, and client communication. Proven track record of successful project execution and delivering results under tight deadlines. Adept at utilizing modern tools and technologies for efficient workflow management, with a keen eye for detail and a proactive approach to problem-solving. Committed to supporting business operations seamlessly with professionalism and confidentiality. CONTACT ME --https://annwachiraportfolio.my.canva.site/ TECHNICAL SKILLS EXPERIENCE VIRTUAL ASSISTANT AUG 2024- CURRENT Administrative Support Project: Assisted a remote team in organizing schedules, managing appointments, and maintaining a digital filing system for project-related documents. Research & Data Compilation: Conducted detailed online Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) research for client projects, compiling comprehensive reports to Google Workspace (Docs, Sheets, Slides, Drive) support decision-making and strategy development. Project Management Tools (Asana, Trello) Communication Platforms (Slack, Zoom, MS Teams) EDUCATION BACHELOR OF PSYCHOLOGY Social Media Management: Collaborated on content scheduling, engagement tracking, and basic copywriting for clients’ social media profiles, increasing follower interaction by 20%. Customer Support Assistance: Provided email and chat support for a client's e-commerce platform, addressing customer inquiries and maintaining a high customer satisfaction rate. EGERTON UNIVERSITY Event Coordination: Virtually managed the logistics for webinars 2019 - 2024 and training sessions, including sending out invites, coordinating CERTIFICATION ALX VIRTUAL ASSISTANT 2024 with participants, and preparing follow-up communication. Email Marketing Campaign: Assisted in drafting, formatting, and scheduling email newsletters, using platforms such as Mailchimp to enhance client outreach and engagement. Document documents, Creation & Proofreading: presentations, and Created proofread material, ensuring clarity and quality. professional important client REFEREES MADAM CAROLINE LELO Counsellor Egerton University-- SHAMIRI INSTITUTE JAN 2024 - JUNE 2024 Conducted administrative duties and assisted in the delivery of psychosocial programs, ensuring seamless scheduling and communication with program participants. Maintained records and prepared detailed reports to support MISS MARGARET ATIENO, Executive Partner ATHENA-- team operations. Led educational workshops and coordinated logistics for participant engagement. Managed email correspondence and updated databases to track attendance and feedback. MATHARI TEACHING AND REFERRAL HOSPITAL MAY 2023 - AUG 2023 Managed patient scheduling and maintained professional calendars, ensuring smooth coordination. Handled communication via email and phone, streamlining correspondence between patients and staff. Prepared and secured patient records and reports with confidentiality and accuracy. Assisted in basic mental health interventions by supporting patient intake and initial assessments. Coordinated logistics for meetings and training sessions, maintaining organized documentation. Demonstrated empathy and strong emotional intelligence in patient interactions to foster trust. MINISTRY OF HEALTH MATHARI NATIONAL TEACHING & REFERRAL HOSPITAL P. 0. Box- Telephone Nairobi-/- When replying please quote: NAIROBI Email:-Date: 02/08/2023 RE: RECOMMENDATION FOR ANN WACHIRA, ID. NO- This is to confirm that the above named student undertook her practicum at the facility from 02/05/2023 to 02/08/2023. She worked within the Psychology Department in consultation with psychologists, psychiatrists, nurses, other hospital staffs as well as other students. During the period, she was rotated in the following departments and clinics: o The Psychiatric wards o The Centre for Substance Abuse Treatment (CSAT) o The Psychotherapy clinic o The Child and Adolescent Clinic She offered the following interventions under supervision: o Screening, psychological assessments, history taking and drawing treatment plans o Individual therapy sessions o Group therapy sessions o Family therapy sessions omme cLAA-A--W chira and wish her the best in her career journey . :: "' . \(__\\\\\, & REFF.RR.-tz /, 1/,_,·/'\,-<...,\ :;,---- 'r ,,, ��\; t\\1: ..:.._'>:1/. C :-..D ('l ·.::. f! #o ogist, Psychology Department 1/C �SELLINE it�� Cli!:'\S ' � ,iS· ' For Head Q:h-ljl;•fi 1atS��s .-bOX . � EGERTON Tel.No- Ext. 3566 Email: dos(a),egerton.ac.ke UNNERSITY P.O. Box- EGERTON, Kenya Office of the Dean of Students TO: Whom it may concern FROM: Student Counselor REF: EU/AA/SA/ADM/32A DATE: 11th April 2023 RE: RECOMMENDATION LETTER FOR ANN WACHIRA El 10/03601/19 Ann is a student I have had the honour of interacting with in a professional capacity; she is highly self-aware and has a good grasp of the practice and theory aspects of counseling psychology. She shows great promise in whatever career path she would choose as she is adaptable and willing to learn. I recommend her for the position she has applied for in your organization and wish her the best with her future endevours. CAROLINE LELO STUDENT COUNSELOR "Transforming Lives Through Quality Education"