Ann Margaret Dacurawat

Ann Margaret Trillanes Dacurawat Present Add.: Suntrust Treetop Villas Coronado St. Mandaluyong City Address: 271 Purok 2 Brgy. 40 Cruzada, Legazpi City Cell Phone: (-, (- E-mail Address:-Sex: Date of Birth: Civil Status: Religion: Female November 10, 1992 Single Roman Catholic Age: 25 years old Place: Daraga, Albay Citizenship: Filipino Father’s Name: Mother’s Name: Jeremias M. Dacurawat Ma. Lourdes T. Dacurawat Occupation: (deceased) Occupation: Housewife Language  English, Tagalog, Bicol Skills  Computer Literate (Proficient MS Office and Google Doucments) Objective  Seeking a position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth. Educational Background  2005  2009 Secondary Divine Word College of Legazpi, High School Department Washington Drive, Legazpi City  2013 College Divine Word College of Legazpi, College Department Old Albay, Legazpi City Elementary Albay Central School Old Albay, Legazpi City Course: Bachelor of Science in Hospitality Management Trainings/Seminars    Real Estate Prospecting Training (Online) – January 19, 2018 How to be an effective Virtual Assistant (Online) – January 23-26, 2018 Appointment Setting in a Solar Companies (Online) – January 22, 2018 Work Experience Company: Position: Address: Bosch Servise Solutions (April 2016 - Present) SALES PROCESSING ASSOCIATE W Fifth Avenue Bldg. 5th Avenue cor. 32nd street, Bonifacio Global City Duties and Responsibilities  Coordinate with internal and external clients and provide assistance on phone or email to resolve all queries.  Receiving quote from clients and looking from the suppliers stock  Sending email or calling suppliers for us to provide who will be the best supplier we will choose  Follow up on job quotes to complete the sale Position: CUSTOMER RELATIONS     Assists customers effectively by solving customer disputes via email Provides customer additional information or explains services Discusses products offered and ensures customer satisfaction We ensure that the needs of customers are being satisfied Company: Position: Address: Teleperformance Philippines (October 2015 - February 24, 2016) CUSTOMER SERVICE REPRESENTATIVE Octagon Bldg. Ortigas Center, Pasig City Duties and Responsibilities  Resolve customer complaints via phone, email, mail or social media  Provides timely and accurate information to incoming customer status and inquiries  Effectively manage large amount of incoming calls  Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution  Keep records of customer interactions, process customer accounts and file documents Company: Position: Address: Mirof Resources Inc. (March 2015 to April 2015) LEAD GENERATION SPECIALIST 172 Salcedo St., Philcox Bldg. Ayala, Makati City Duties and Responsibilities  Process of making contacts which may lead to a sale or other favorable outcome.  Responsible for prospecting, qualifying and generating new sales leads to support the Business Development Manager  Develop new business via telephone and mass communication such as email and social media to introduce and identify appropriate buyers within the target market.  Follow up on leads and conduct research to identify potential prospects. Company: Position: Address: Expercs Inc. (co. assign Metrobank Card Corporation) (September 2013 to October 2014) TELEMARKETER Metrobank Card Corporation Metropolitan Park Pasay City Duties and Responsibilities  Responsible for selling a product or service over the phone.  Contact businesses or private individuals by telephone in order to attempt to sell or create interest in a product or service. (cash2go and balance transfer)  Explain products or services and prices, and answer questions from customers.  Obtain customer information such as name, address, and payment method, and enter card number into computers. Character References  Karen T Barcia Supervisor – Teleperformance Philippines Octagon Building SanMiguel Ave., San Antonio Pasig City Contact No. :-;-  Rosette Fe Bunawan Team Leader – Expercs Inc. (Metrobank Card Corporation) Metrobank Card Corporation, Metropolitan Park Pasay City Contact No. : -  Recelle Manalastas Team Leader – Bosch Service Solutions W Fifth Avenue Bldg. 5th Avenue cor. 32nd street, Bonifacio Global City Contact No. : - I hereby certify that the above information given are true and correct based on my knowledge and belief _________________________________ ANN MARGARET T. DACURAWAT Applicant