Ann Kariuki

ANN W. KARIUKI P.O BOX-, Nairobi ♦- ♦- PROFESSIONAL SUMMARY Proactive Human Resources Professional with exceptional ability to leverage talent and best practices to drive organizational effectiveness. Experienced in providing timely and up-to-date HR advice to both managers and employees whilst making sure both parties interested are best represented. Extensive knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, disciplinary procedures, labor relations, and negotiation, personnel information systems, and other HR related issues. I am driven and decisive with a passion for building and retaining highly effective teams. SKILLS ● ● ● ● ● ● Compensation and benefits management Recruitment and induction training Staff welfare management Preparing staff disciplinary proceedings Payroll and benefits Carrying out administrative duties ● ● ● ● ● Project management Workplace disaster management and stress control. Creative and innovative problem solver Knowledgeable in HR Systems MS Office proficient WORK HISTORY Human Resource Business Partner, January 2022 to September 2024. Copia Kenya Ltd – Support Functions & Customer Care The only B2C E-commerce Platform in Kenya built for the African market. Responsibilities: ● Provide coordination and support in the organization’s Diversity, Engagement, and Inclusion programs by regularly collating and analyzing employee feedback across all levels and revising people programs and policies to generate more positive outcomes. ● Drive engagement by creating avenues where employees are motivated to do their best by creating an environment that is a great place to work. ● Partner with senior business stakeholders to develop and implement Employee Relations best practices and programs. ● Ensure legal labour practices are adhered to and foster good and collaborative working relationships with the labour office. ● Handle employee complaints, manage grievance procedures, and facilitate counseling in conjunction with other stakeholders. Investigate and resolve complex or critical employee relations issues in a timely and effective manner. ● Participate in and/or lead projects focused on continuous improvement. ● Identify training and development opportunities and conduct or lead training sessions. ● Provide HR policy guidance and interpretation to leadership, managers, and employees. ● Oversee all people's practices ensuring they are legally compliant. ● Analyze trends and HR metrics to develop solutions, programs, and policies. ● Working with the performance management teams to align business goals with the different department’s goals. ● Managing onboarding, training, and performance management following the Company guidelines. ● Manage end-to-end HR services to over 500+ employees. Achievements ● Supported in aligning people strategy in a company-wide restructuring process. ● Participated in job evaluation exercise to develop and refine the compensation structure and philosophy. ● Championed the implementation of data security compliance. Human Resource Lead June 2020 to December 2021. Copia Kenya Ltd The only B2C E-commerce Platform in Kenya built for the African market. Responsibilities: ● Act as a trusted advisor in developing training programs that are suitable for playing a key role in enhancing managers' and supervisors’ skills in leadership effectiveness. ● Advising management on staffing and training needs and coming up with programs to facilitate the same. ● Working with the performance management teams to align business goals with the different department’s goals. ● Managing onboarding, training, and performance management following the Company guidelines. ● Providing expertise in career planning, compensation and rewards, employee relations, and learning and development programs. ● Providing expert advice in resolving and preventing workplace conflict and issues. ● Ensuring smooth HR operations in the Region and acting as a point of contact for all employees and managers in the assigned region. ● Building relationships with business leaders to offer thought leadership on organizational and people-related strategy and execution. ● Supporting the business by developing and implementing effective policies to protect clients, employees, and other stakeholders’ interests and information in the organization. ● Championing culture change management in the organization and holding regular talks/events for the staff on the same in collaboration with the people & culture teams. Achievements ● Involved in new policy formulations as the business grows. ● Part of the team that reviewed and implemented initiatives to improve the company culture. Human Resource Generalist, March 2018 to May 2020 Copia Kenya Ltd The only B2C E-commerce Platform in Kenya built for the African market. Responsibilities: ● Conducting welfare, medical, compensation, and benefits administration for all employees. ● Planning and controlling the recruitment process from start to finish using the company recruitment grid system (Receiving requests, interviewing, making offers, and induction). ● Resolving employee conflicts fairly and tactfully and acted as liaison between the HR department and other company divisions. ● Prepared and communicated ex-staff terminal dues, contract renewals and offer letters to new employees and existing employees. ● Maintaining accountability of employee status through regular updating of files on emergency leaves, medical evaluation, and incoming and outgoing personnel. ● Prepare and process payroll for all employees. ● Ensure timely processing of all invoices relating to staff insurance and HR-related legal and training expenses. ● Preparing and submitting HR reports. ● Development and implementation of the HR Monthly Newsletter and business weekly Newsletter. ● Executing the onboarding programs for all employees and ensuring completion of the program and the induction checklist. Achievements ● Onboarded a HRM system that eased out payroll processing, leave application and tracking and data management. Human Resource Admin, September 2017 to February 2018 Copia Kenya Ltd The only B2C E-commerce Platform in Kenya built for the African market. Responsibilities: ● Hired casual staff and initiated new hire paperwork process. ● Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency. ● Improved office efficiency by effectively managing internal communications and correspondence. ● Delivered top-notch administrative support to office staff, promoting excellence in office operations. ● Created and updated physical records and digital files to maintain current, accurate, and compliant documentation. ● Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for plans. ● Preparation and processing of payroll for permanent and temporary employees. ● Updating new staff on the medical cover. ● Remittance of statutory payments. ● Managed termination of employment paperwork. ● Preparation of all employee letters EDUCATION Bachelor of Commerce- Human Resource Management Jomo Kenyatta University Higher Diploma – College of Human Resource REFEREES To be Provided upon request.