Ann Kairuthi

 Ann Kairuthi - ♦ -♦ P.O. Box- Nairobi Skills Customer service Strategic Planning Operations Management Market Research Relationship Building Negotiation Data Analysis Project Management Customer Relationship Management (CRM) Communication Skills Summary Am a dynamic professional with a proven track record in both administrative and customer service roles. With a keen eye for detail and exceptional organizational skills, i excel in streamlining operations and ensuring efficiency. I bring a unique blend of administrative prowess and a customer-centric sales approach, making them a valuable asset in any organization seeking a versatile, results-driven team member. My proficiency in data management, scheduling, and resource allocation, combined with my knack for streamlining workflow processes, has consistently led to cost savings and operational improvements. I am adept at fostering long-term partnerships, delivering exceptional customer service, and consistently exceeding expectations. With a passion for success and a customer-centric mindset, I am committed to driving revenue, maximizing profitability, and making a significant impact within the organization. Education Meru University Bachelor of Business Information Technology 2014. Kenya Institute of Management Diploma in Purchasing and Supplies Management 2009. Certification Start and Improve Your Business ToT – International Labor Organization (ILO). Circular Economy Catalyst ToT- Adelphi. Planning for Monitoring & Evaluation, Haas School of Business –University of California. Sphere Practice ToT, Aktion Deutschland Hilft-IAWG on Disaster Preparedness for E&C Africa. Voluntary Work Trainer at Kipepeo Group Humanitarian volunteer at Kenya Redcross African women leaders’ network Soft skills trainer and youth advisor at Grace Arena Ministires References available on request Experience September 2022-March 2023 Business Development Support Officer • Equity group foundation in partnership with Mastercard Foundation and Pan-African Centre for strategic development. The main role is driving revenue growth, establishing strategic partnerships, and positioning the firm for success. These efforts contribute to expanding the client base, increasing market share, and enhancing the firm's reputation in the industry. • Market Research and Analysis: Conducting market research to identify potential clients, industry trends, and competitive landscape. • Lead Generation: Identifying and qualifying prospects to build a strong pipeline of potential clients. • Client Relationship Management: Building and maintaining relationships with existing and prospective clients. • Proposal Development: Creating presentations, case studies, and other marketing materials to showcase the firm's expertise and value proposition. • Competitive Analysis: Identifying competitive advantages and positioning the firm effectively in the market. • Partnership Development: Identifying strategic partnership opportunities with other organizations, industry associations, or complementary service providers. Building relationships and negotiating partnerships to expand the firm's reach and service offerings. • Contract Negotiation: Collaborating with clients on contract negotiations, pricing, and terms. Ensuring mutually beneficial agreements while safeguarding the firm's interests. • Market Expansion Strategies: Developing and implementing strategies to enter new markets or expand the firm's presence in existing markets. • Reporting and Analytics: Tracking and analysing business development activities, including lead generation, conversion rates, and revenue growth. Providing regular reports and insights to management, highlighting trends, opportunities, and challenges. Jan 2019 – Aug 2022 Product Sales Officer. Tru foods Limited Main role was driving revenue and promoting the company's products to customers, maximizing revenue, expanding market reach, and maintaining strong brand presence in the competitive. • Product Promotion. • Building and Maintaining Relationships. • Market Research. • Territory Management. • Retail Merchandising. • Sales Reporting and Analysis • Trade Marketing Support. April 2015-November 2018 Customer Service and Office Administrator. Reynolds International Maintaining efficient administrative processes within the organization & helping to streamline operations and contribute to the overall effectiveness of the organization including: • Customer service. • Scheduling and Calendar Management. Manage calendars, schedule appointments, and coordinate meetings, travel arrangements, accommodation bookings, and itinerary planning. • Data Entry and Database Management. data entry tasks, maintaining accurate records and databases. • Financial and Budget Support. Providing support in processing invoices, expense claims, and purchase orders. • Human Resources Support. Such as maintaining employee records, coordinating recruitment processes, preparing employment contracts, and supporting onboarding and offboarding procedures. • Organizing and coordinating meetings, conferences, and events. This includes booking venues, arranging catering, preparing agendas, distributing materials, and managing logistics. • General administrative support to staff and managers, including photocopying, scanning, filing, and organizing documents.