Ann-Jillin A Santos

ANN-JILLIN AQUINO SANTOS Address:252 Dandan Ext. Maharlika Street, Tondo, Manila Contact No.:- Email-Skype ID:santos.annjillin OBJECTIVE To obtain a home-based position in a progressive company which will provide me with professional growth to use my skills and experience as well as necessary trainings needed to excel in meeting the company’s goal. WORK EXPERIENCES Magnetic Alliance December 2017 – Present Virtual Assistant (Accounts Receivable Clerk) – Part-time Job Summary: Assigned to monitor the overall accounts receivable of an established company in Australia who has one of the top expertise in ionizing radiation management solutions. Duties and Responsibilities: I. Monitoring of Accounts Receivable Confirms if sent invoices by Accounting Assistant was received by the customers. Confirms if invoices sent to customers has pending issues that might cause the delay in payment Reminds the customers regarding their balances prior to due date. Follow-up customers with outstanding balance. Sends Final Letter to customers with overdue accounts Endorse customer overdue accounts to credit agency. Coordinates all issues to Finance Head II. Reports Daily Report regarding all collection efforts made. Summary of Accounts Receivable every 15th and 30th. V-kool Phils., Inc.June 2016 – March 2018 Credit and Collection Supervisor Job Summary: Primarily responsible for the general supervision over Credit & Collection Assistants and Collectors of Autohub Car Care Services (ACCS) and V-KOOL Phils., Inc. and ensures that process and procedures of the Credit & Collection Department in relation to credit approval, collection, and receivables management are strictly complied with and properly observed. Duties and Responsibilities: III. Credit Verification Conducts credit background check and investigation within the prescribed period and ensures accuracy of gathered information and availability of pertinent data needed for C&C Manager’s credit review and recommendation. IV. Document Review and Checking Checks for the accuracy and completeness of every Statement of Account (SOA) prepared by the C&C Assistants. Checks Daily Collection Report (DCR) prepared by C&C Assistants for its accuracy, completeness, and proper payment application before endorsing collections to Cashier on the same day. Reviews Journal Voucher (JV) Entries prepared by C&C Assistants. Checks the Official Receipts and Collection Receipts used by the C&C department. Checks pro-forma invoices forwarded by Sales Admin. Reviews weekly projected collection and issue tracking submitted by C&C Assistants. V. Collection and Receivables Handling Monitors payment status of every account; performs collection strategies applicable. Ensures that all accounts of ACCS and V-KOOL are properly accounted, concerns are immediately communicated, and feedback / resolutions are followed up. Facilitates issuance of Demand Letters (1st, 2nd and 3rdNotice) to every customer/client with overdue account; Assists subordinates in handling hard to collect accounts and difficult customers. Ensures timely collection of Certificate Creditable Withholding Tax (BIR Forms 2307). Reconciliation of accounts ERA versus manual monitoring and customers’ payment versus accounts receivable. VI. Reports Prepares monthly Aging Report Prepares ManCom Report Prepares Mid-year Performance Report VII. Others Administrative Supervision Administers the Performance Management System (PMS) Monitors the subordinate’s performance; conducts regular supervisory session. Evaluates subordinate’s performance based on approved plan. Coordinates with other operating units in Autohub/dealerships on matters or transactions related to or affecting the unit. Perform other functions that may be required from time to time. Federal Land, Inc. January – May 2016 Junior Assistant Manager – Credit and Collection Department Job Summary: Provides positive, consistent, fair and committed leadership to the team. Guide the Collectors on how to handle an estimate of 3,000 accounts per month for various FLI projects. Deal with internal and external Clients for proper handling of delinquent accounts. Duties and Responsibilities: I. Reports Prepares month-end reports Comparative analysis of cancelled accounts Comparative analysis of past due accounts Consolidates productivity report of the Collectors II. Collections Verifying accounts for cancellation (Sales Cancellation and Sales Forfeiture) Verifying accounts for restoration Verifying accounts with request for waiver of interest Monitoring of letter sending to delinquent accounts Monitoring of accounts with loan guaranty Monitoring of accounts with unit ready for turn-over Answer Clients/Agents/Brokers with regards to collection/cancellation/restoration concerns III. Others Attends coordination meeting with Loans Department Attends coordination meeting with Metrobankers Distribution of month-end work list for the Collector Monitors the Collectors productivity SM Prime Holdings, Inc. (Formerly SM Land, Inc.)June 2010 – December 2015 Billing and Collection Supervisor (May 2014 – December 2015) Billing and Collection Acting Supervisor (September 2013 – April 2014) Billing and Collection Assistant (June 2010 – August 2013) Job Summary: Provides methodical and systematical effort to deliver accurate and timely Statement of Account to tenants of SM Prime Holdings, Inc., Magenta Legacy, Inc. and Mutual Development, Inc. As an end point, it is expected to gather all data related to tenants to attain full understanding and to be able to communicate each and every Statement of Account to internal and external user/s. Duties and Responsibilities (Supervisor): I. Billings Posting of tenants’ charges (Fixed and Variable) using SAP and gathers data as attachment to support Statement of Account. Posting of monthly sales of percentage paying tenants in SAP. Maintains tenants’ billing register to ensure accuracy and completeness in releasing Statement of Accounts. Process timely and accurate monthly Statement of Account. Closely coordinates with Leasing Department for billing requirements. Reviewing of contract set-up in SAP prior to activation to ensure that it matches up with the signed lease documents. Quality Assurance System (QAS) testing and sign off of new role created and users access before implementation in the SAP Production. II. Collections Supervises accounting of customer deposits including verifying initial deposit, maintaining accurate and complete records and issuing refunds. Maintains and regularly updates the collection summary per tenant per property to monitor Accounts Receivables. Close coordination and follow-up with defaulting tenants in order to attain 100% collection through e-mails, phone calls and Collection Letters. In-charge with the validation and reconciliation of BIR Form 2307 (Creditable Withholding Tax). Timely reconciliation and analyses tenants account to achieve accuracy in monitoring Account Receivables. Handles tenants’ complaints / issues to effect collection. III. Reports Prepares monthly Aging Reports. Prepares monthly and quarterly schedule of rent. Prepares and consolidates BIR Form 2307 quarterly report. Prepares monthly subsequent collection report. IV. Others Attends to inquiries and concerns of tenants regarding their Statement of Account. Prepares summary /breakdown of charges. Performs reconciliation and analyzes tenants account to achieve accuracy in monitoring Account Receivables. Investigate and resolve customers’ queries. Liaise with Building Managers on concerns/issues related to tenants' charges. Oversees staff and organizes work activities. Perform other functions that may be required from time to time. Prepares RCP (Request for Check Preparation) for terminated tenants with refund on their Security Deposits. Duties and Responsibilities (Assistant): I. Billings Encoding (Parking) of tenants’ utility charges using SAP. Monitoring of Tenants’ Sales Report for proper billing of Percentage Rent. Coordinates with Property Group for completeness of billing utility charges. Prepares timely releasing of monthly Statement of Account attached with supporting documents to tenants. II. Collections Prepares collection letters of defaulting tenants. Close coordination and follow-up with defaulting tenants via e-mails and phone calls. Handles in collecting/monitoring of BIR Form 2307 (Creditable Withholding Tax). Handles tenants’ complaints / issues to effect collection. III. Reports Assist in preparation of BIR Form 2307 report. Assist in preparation of collection report. IV. Others Monitoring of Official Receipt Attends to inquiries and concerns of tenants regarding their Statement of Account. Prepares summary /breakdown of charges. Investigate and resolve customers’ queries. Perform other functions that may be required from time to time. Land Bank of the PhilippinesApril 2009 – June 2009 On-the-Job Trainee Job Summary: Assigned at Land Bank of the Philippines Employees’ Association (LBPEA)as Loans/AR/AP Assistant, which assists at the Employees’ Benefits and Funds Department, Loans Section, mostly in handling loans of the employees in the company. Land Bank of the Philippines is located at Land Bank Building, Malate, Manila. Duties and Responsibilities Assists in the preparation of the monthly Statement of Employees Benefits, Funds and Expenses Assists in handling and monitoring the monthly Cash In/Cash Out of Employees Assists in the weekly reconciliation of the employees accounts/expenses Assists in preparation of Loan and Loan Requirements of employees Other administrative work TRAININGS ATTENDED Supervisory Development Training II – June 19-21, 2017 6F Training Room, Ford Global City, Taguig Mr. Amiel B. Villariel – POD Manager Training on Minutes of the Meeting Preparation – April 19, 2017 6F Training Room, Ford Global City, Taguig Mr. Amiel B. Villariel – POD Manager Performance Management System – March 6-8, 2017 6F Training Room, Ford Global City, Taguig Mr. Amiel B. Villariel – POD Training Manager Ms. Renee D. Bayangos – HR Assistant Vice President Basic Supervisory Development Training – Sept. 22-23, 2016 6F Training Room, Ford Global City, Taguig Mr. Amiel B. Villariel – POD Manager Ms. Renee D. Bayangos – HR Assistant Vice President Performance Management System – July 12, 2016 6F Training Room, Ford Global City, Taguig Ms. Renee D. Bayangos – HR Assistant Vice President Professional Image Enhancement (PIE) – July 11, 2014 10F Palm Coast Drive, One E-com Center, Mall of Asia Complex, Pasay Ms. Rasta C. Gutierrez – SMIC HR Training Assistant Verbal Communication Skills (VCS) – July 9, 2013 10F Palm Coast Drive, One E-com Center, Mall of Asia Complex, Pasay Ms. Ma. Elena M. Raymundo – SMIC HR Senior Training Manager Work Attitude and Values Enhancement (WAVE) – June 18, 2013 10F Palm Coast Drive, One E-com Center, Mall of Asia Complex, Pasay Ms. Ma. Elena M. Raymundo – SMIC HR Senior Training Manager Ms. Mae Ann Balmes – SMIC HR Training Officer Microsoft Office 2010 – May 15, 2013 10F Harbor Drive, One E-com Center, Mall of Asia Complex, Pasay City Mr. John Erwin Magno – Microsoft Product Specialist SKILLS SAP Knowledgeable ERA Knowledgeable Proficient in Microsoft Office Applications Good in native and English communication (voice and non-voice) Excellent organizational skills with ability to manage priorities and delegation of workflow Ability to work under pressure and meet deadlines with less supervision Customer Service Oriented Attention to Details Excellent at multi-tasking Accounts Receivable Management EDUCATIONAL BACKGROUND Lyceum of the Philippines UniversityJune 2006 – March 2010 BSBA Major in Management Accounting Muralla Street, Intramuros Manila Florentino Tores High SchoolJune 2002 - March 2006 Gagalangin St. Tondo, Manila Teodoro R. Yangco Elementary School June 1996 – March 2002 Dandan St. Tondo, Manila PERSONAL DATA Date of Birth:April 8, 1989 Place of Birth :Manila Status:Single Religion: Catholic SSS No.:- TIN:- REFERENCES Cristina P. Guzman, CPA Senior Manager (Billing & Collection) – SM Prime Holdings, Inc. 10F Harbor Drive, One E-com Center, Mall of Asia Complex, Pasay City - April Anne S. Misa-Tongson Assistant Vice President (Corporate Real Estate Group) – SM Prime Holdings, Inc. 11F Mall of Asia Arena Annex, Mall of Asia Complex, Pasay City - Marie Franz E. Escolastico Social Media Marketer and Graphic Designer – Lead Marketing by Design -