Ann Jillian Quiñones

ANN JILLIAN QUIÑONES ADMINISTRATIVE ASSISTANT VIRTUAL ASSISTANT ADS SPECIALIST ECOMMERCE SPECIALIST HUMAN RESOURCE-RECRUITMENT CONTACT ABOUT ME -- Hello, I'm Jill, and I specialize in assisting business owners in achieving substantial growth and optimizing productivity. With a wealth of business-related experience, I am dedicated to helping you leverage your time effectively. Collaborating with me not only provides valuable insights but also empowers you to reclaim control over your schedule and focus on what truly matters for the success of your business. Let's embark on this journey together and unlock the full potential of your enterprise. SKILLS/ TOOLS CRM Tools Social Media Management Microsoft Time Management Hubspot Data Entry & Accuracy Shopify Go Daddy FB Manager FB Business Suite Asana Session Box Customer Service Novaliches Quezon City, Philippines EDUCATION Bachelor of Arts in Psychology, 2010 Universidad de Sta. Isabel Major in General Psychology EXPERIENCE Versatile Virtual Assistant - Part Time Lucid Achievement January 2024 - onwards Virtual assistance or lead generation Handle client service or support related incoming requests Google calendar management and scheduling Document management Daily tasks as requested by Management Manage the customer service email inbox, text and Linkedin promptly responding to client inquiries and maintaining a high level of professionalism Accurately document and categorize incoming client requests to ensure they are directed to the appropriate team member for action. Assist clients with inquiries and provide support through various communication channels, primarily email. Collaborate with team members to maintain accurate and well-organized data records. EXPERIENCE E-Commerce Specialist 2016 - 2022 (Online Store) Lazada & Shopee Platform Process and fulfill orders, ensuring accurate packaging and timely shipment. Set up and optimize product listings to enhance sales. Update inventory to reflect current stock levels. Monitor and respond to customer feedback, inquiries, and complaints on digital platforms. Ensure prompt resolution and deliver excellent customer service. Manage and optimize digital and e-commerce platforms to drive sales and revenue growth. Handle returns and refunds, ensuring a smooth and customer-friendly process. Manage Facebook Ad Campaigns to enhance product visibility and engagement. Oversee product listings, pricing, and promotions on the e-commerce platform. Facebook Ads Manager Campaign Set -up Create and managed ads Creating Ad copy (with the use of your images & videos) Target Audience research Pixel set-up Retargeting strategies Creating custom and lookalike audience research Analysis report Administrative Assistant / Secretary Feb 2013 - Apr 2015 Dubai, UAE ITALCONNECTION JLT Manage daily work, including seeking quotations, placing orders, making proforma invoices, and overseeing inventory Answer phones, take messages, and handle correspondence. Address customer inquiries in a prompt and professional manner. Maintain and organize electronic and physical files with confidentiality and accuracy. Coordinate travel arrangements, hotel bookings, transportation, and visa applications. Process import and outbound documents (bill of lading, packing list, delivery note, invoice, certificate of origin). Coordinate with logistics service providers for pickups, deliveries, and shipments. Track and trace shipments, providing timely updates to stakeholders. Provide support in filing, data entry, and maintaining documentation systems. Human Resource (Payroll & Recruitment) May 2010 - 2013 ACE HARDWARE, SM CITY NAGA Assist in developing and implementing recruitment strategies. Advertise job openings and screen resumes. Coordinate and manage the onboarding process for new hires. Prepare documentation, conduct orientations, and ensure a smooth transition. Issue contracts, employee identification cards, incident violation reports, and clearance forms. Administer employee compensation and benefits programs. Assist with salary administration and payroll processes. Handle various administrative tasks within HR, including documentation and employee file maintenance.