Ann Janeth Hulip

Ann Janeth Abing Hulip-- Present Address: 1433A Villa sa Riles, Tambo, Lipa City Batangas 4217, Batangas, Philippines Basic Information Age 32 Birth Date Oct 27, 1993 Gender Female Civil Status Single Height (cm) 148 Weight (kg) 53 Nationality Filipino Religion Christianity - Catholic Work Experience I have been working for 13.74 years Apr 2021 - Nov 2025 (4 Years, 7 Months) Virtual Assistant Manager The Secret Society Entertainment / Media Lipa City, Batangas . Maintain confidentiality and professionalism when handling sensitive data and communications. . Utilize tools such as Slack, Google Calendar, and CRM systems to manage schedules, coordinate tasks, and track performance. . Prepare daily and weekly reports summarizing completed tasks, profile updates, and communication outcomes. . Collaborate with cross-functional teams to optimize processes and enhance the overall guest experience. . Monitor event activities, assist in bookings, and ensure guest participation aligns with client requirements. . Conduct social media and profile research to verify authenticity and engagement metrics. . Communicate with clients and guests via WhatsApp, email, and internal tools to address inquiries, send updates, and resolve issues promptly. . Manage and organize guest profiles, verify data accuracy, and update information across multiple platforms. . Provide administrative and operational support to the management team, ensuring smooth daily workflow and task coordination. Dec 2019 - Mar 2021 (1 Year, 3 Months) Customer Service Representative Alorica Call Center / IT-Enabled Services / BPO Lipa City, Batangas . Maintained confidentiality of customer information and complied with data protection standards. . Attended regular training sessions to stay updated on products, services, and system updates. . Followed escalation procedures for complex issues and coordinated with other departments to ensure timely resolution. . Collaborated with team leaders and support staff to improve processes and overall customer experience. . Met and exceeded performance metrics, including call handling time, customer satisfaction, and quality assurance targets. . Documented all customer interactions and transactions in the CRM system with attention to detail and accuracy. . Resolved customer complaints efficiently, ensuring high satisfaction and adherence to company policies. . Provided accurate information and effective solutions while maintaining a professional and empathetic tone. . Handled inbound and outbound calls to assist customers with inquiries, billing concerns, technical issues, and service requests. Apr 2012 - Dec 2019 (7 Years, 8 Months) Production Operator Epson Precision Philippines Incorporated Manufacturing / Production Lima Park, Lipa City Batangas . Participated in regular quality and safety training sessions to enhance performance and compliance. . Collaborated with team members to meet daily production targets and improve workflow efficiency. . Assisted in troubleshooting minor mechanical issues and supported maintenance activities when needed. . Recorded daily production output and reported any equipment malfunctions or process deviations to supervisors. . Maintained cleanliness and organization in the work area following 5S and safety protocols. . Ensured all products met Epson’s strict quality and performance standards before packaging. . Conducted visual inspections and basic testing to detect product defects or inconsistencies. . Assembled electronic components and printer parts following detailed work instructions and quality standards. . Operated and monitored production machines to ensure continuous, efficient, and safe manufacturing processes. Educational Attainment High School Diploma