Ann Ebimini Onome

ANN EBIMINI ONOME GENERAL VIRTUAL ASSISTANT PROFILE Portharcourt City, Rivers State 500272 CORE COMPETENCE ❖ ❖ ❖ ❖ ❖ ❖ ❖ Email Management Calendar Management Data Entry and Management Lead Generation Customer Support Appointment Scheduling Administrative Support TOOLS I USE ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Google Workspace Microsoft Word Microsoft Excel Power Point Calendly Zoom Canva Capcut Loom Trello TRAINING COMPLETED ❖ Virtual Assistant ❖ Short Term Rental EDUCATION Data-oriented Virtual Assistant with over 5 years of combined experience in accurate data management and administrative support. Skilled in email and calendar management, customer support and in handling high volumes of information with accuracy, maintaining organized digital systems and ensuring confidentiality. Proficient in Google Workspace with the ability to work independently and with a team, meet deadlines and improve workflow efficiency. WORK EXPERIENCES VIRTUAL ASSISTANT (PRACTICAL TRAINING)2026 Short Term Rental Academy • • • • • • CUSTOMER SUPPORT Austimar Service • • • Bachelor’s Degree in Library and Information Science Delta State University, Abraka- REFERENCE Upon Request Email Management Calendar Management Appointment Setting Data Entry Research Administrative Support - Reviewed and updated customers’ records to prevent data errors and improved easy information retrieval. Resolved customers’ inquiries, complaints and service request to ensure customers satisfaction. Appointment scheduling and follow ups to prevent missed meetings and ensure smooth customer experience. ADMINISTRATIVE ASSISTANT- Zenith Education and Communication • • • • • Handled high volume inquiries across phone, email and chat, providing timely solutions and reducing response delays. Provided hands on support with JAMB and NYSC application registrations, preventing errors and ensuring timely submissions. Maintained and organized registration records to prevent data loss and ensure easy information access. Printing, photocopying and organizing academic materials Prepared reports and internal memos to address operational issues and support informed decision making.