Ann Dela Isla

Ann Christonette B. dela Isla Secretary Excellent initiative and project management skills developed over the course of my career. Ready to use organizational skillsto provide administrative support to your team. Experience Contact Phone- Email-- Address Santiago St. Manuyo Dos, Gatchalian Subd. Las Piñas City Education 2001 Financial and Managerial Accounting St. Paul University Manila Expertise Canva Google Suite MS Office Suite Zoom Language Filipino English 2019 - Present Southville International School and Colleges Secretary • Answer telephones and respond to inquiries via telephone and email • Schedule Gmeet, Zoom meetings, book meeting rooms and take messages and minutes during meetings • Organizing, Scheduling, preparing facilities, and arranging refreshments for events. • Manage database files entry and student files • Assist with presentations and reports • Write letters, emails, and memos • Perform administrative tasks, including filing, photocopying, and travel bookings • Document Financial information • Assist Teachers with classroom management both online and onsite • Monitoring office supplies and ordering replacements • Troubleshoot basic computer problems 2015 - 2017 Constellation Travels Inc. Travel Counselor • Handled VIP clients and Corporate Accounts • Interacting with clients and vendors to maintain strong professional relationships • Communicating information about itineraries and fares with clients • Dealing with customer complaints and ensuring these are resolved amicably • Co-ordinate with the Airline for domestic & international air ticket booking, changes in tickets, refund, exchanging, reconfirmation, re-work of tickets etc… Handling railway reservations, bus reservations car transfers and online reservation as per the guest’s requirements. • Co-ordinate with the finance department for timely payments of the travel invoices received and providing complete summery of the ticketing details along with the invoice and the necessary approvals. • Worked in a highly-effective manner with a number of corporate clients in planning and coordinating their VIP and domestic travel. Secured airline tickets/reservations and ground transportation. Arranged hotel and theater accommodations. • Gained client confidence by focusing on quality service, attention and follow through. 2001 -2011 Philippine Airlines Reference Nina I. Kanapi IBDP Faculty, Southville International School & Colleges--Michelle Paredes Sr Contact Center Oversight Specialist, Philippine Airlines-- Senior Reservations Associate • Creating, Pricing and processing itineraries for passengers and travel agents including individual/group/tour bookings • Provides information on international/domestic fares/restrictions and penalties that would apply, flight availability/status, arrivals/departures schedules and other related information. • Prepares statistical/performance reports • Markets the company’s various products leading to a sale • Acts as Customer Relations Agent by listening to passenger complaints, pacifying irate passengers, assist inconvenienced passengers and reports complaints to immediate superior. • Coordinates with other PAL Offices (Ticket Offices, Tours, etc.) in handling various inquiries of passengers. • Reports to superior any irregularities initiated by passengers, travel agents and/or other PR offices.