Ann Chinyere Obasi | Freelancer Resume

Ann Obasi Email:- Professional Summary Results-driven Short-Term Rental (STR) Virtual Assistant with over 6 years of hands-on experience managing properties on Airbnb, VRBO, and Booking.com. Skilled in dynamic pricing using PriceLabs and IntelliHost, guest communication, calendar syncing, listing optimization, and day-to-day operations. Familiar with tools like Guesty, Hospitable, Monday.com, Canva, Google Workspace, GoHighLevel, and Schlage lock systems. Core Skills & Tools • Airbnb, VRBO, Booking.com • PriceLabs, IntelliHost • Guesty, Hospitable, Monday.com • Canva, Google Docs, Excel, Schlage Lock App • Dynamic pricing, Listing optimization, Cleaning coordination • Guest messaging and operations management Professional Experience ● STR Virtual Assistant – Luxstay Vacations -) ● ● ● ● Managed guest communications and increased bookings by 47% Calendar sync and management Coordinated cleanings and maintenance Performed pricing updates using PriceLabs and market data tools. ● STR Virtual Assistant – Russo Property Group -) • Managed a portfolio of over 60 STR properties with minimal supervision. • Handled guest communication, pricing optimization, calendar syncing, and supply orders. • Coordinated daily turnovers and maintenance requests for high guest satisfaction. • Used Monday.com and Google Sheets to track tasks and keep operations on schedule. ● Marketing Assistant – Movers and Makers -) • Improved business visibility by managing and optimizing Google My Business profiles. • Created digital content for promotions and local SEO visibility. • Collaborated with marketing team to track performance metrics and reach local audience. ● Customer Service Representative – Ejiok Communications -) • Provided prompt and professional responses to customer inquiries via phone and online. • Handled conflict resolution, service complaints, and technical inquiries. • Built positive client relationships and maintained service satisfaction ratings.