Ann Beatrice Mangalili Semera

ANN BEATRICE ANN BEATRICE MANGALILI MANGALILI SEMERA SEMERA General Virtual Assistant | Administrative & Data Entry Specialist | Social Media Manager | Canva Graphic Designer ✓ 3+ years of virtual assistant & admin experience ✓ Certified QuickBooks Online ProAdvisor ✓ Canva & CapCut expert with marketing eye ✓ Proven SMM strategy that grew engagement 35% ✓ US & Singapore market familiarity ✓ Advanced English (EF SET C2) & remote tools fluency CONTACT --B21 L49 P4 Alexia Street Camella Heights, Brgy. Balintawak Lipa City, Batangas 4217 AWARDS AND CERTIFICATIONS QuickBooks Online Accountant Certified – Intuit QuickBooks (2025) Civil Service Professional Passer – Civil Service Commission, Philippines (2024) Certified Virtual Assistant – Clairvoyance PH (2024) EF SET English (C2 Proficient) – EF Education First (2024) Entrepreneurial & Financial Skills Certified – JA Europe (2022) HP LIFE Business Skills Certifications – HP Foundation (2022) (Completed 12+ courses in Finance, CRM, Social Media Marketing, Strategic Planning, and Data Presentation) Top Performer Award – TaskUs Batangas (Nov 2021 & Feb 2022) PROFILE SUMMARY Proactive General Virtual Assistant & HR Admin with 3+ years of remote and on-site experience supporting executives, managing payroll, streamlining admin operations, and boosting online engagement. Proven record of increasing social media reach by 35%, improving payroll accuracy by 20%, and processing 500+ data entries weekly with 100% accuracy. QuickBooks Certified, Canva Graphic Designer, and highly proficient in tools like Shopify, Microsoft Office, Google Workspace, Asana, Slack, InfoTech, and project management platforms. Adept at working across U.S. and Singapore markets. WORK EXPERIENCE 2024 Data Entry Specialist / Virtual Assistant at Dragons Consulting LLC, Elemental Wellness Center, California, September 2024 - present Enter and update records across multiple databases with 100% accuracy, ensuring reliable reporting. Organize and maintain electronic files and data systems, improving document retrieval efficiency by 30%. Create reports and dashboards for multiple departments, providing insights on sales traffic and operational performance to support data-driven decisions. Provide administrative and email support to streamline communication and task management. Collaborate with team members to resolve data discrepancies, ensuring integrity and consistency. Handle sensitive information with strict confidentiality, maintaining compliance with company standards. Social Media Manager (part-time) at felicitas - beans & dreams, Philippines, March 2024 present Increased social media engagement by 35% in 3 months through strategic content planning and Meta Business Suite management. Created 50+ branded Canva graphics and marketing materials, boosting audience interaction and foot traffic. Scheduled and optimized posts using data-driven insights, maintaining a consistent online presence. Responded promptly to comments and messages, enhancing community engagement and brand loyalty. Monitored social media analytics to refine strategies and improve campaign performance. SKILLS Leadership & Communication Skills Good leadership skills Process improvement, problem-solving, accuracy under tight deadlines Cross-cultural communication Administrative & HR Expertise Administrative assistance and duties (Email & calendar management, document preparation, file organization, reporting, data entry, SOP creation) Social Media Management (Canva design, social media scheduling, content creation, basic video editing CapCut, PicsArt) Customer service excellence Extensive HR assistance experience (Recruitment, onboarding, timesheet verification, payroll processing, compliance tracking, employee relations) Technical Skills & Software Proficiency Administrative Tools: Google Workspace, Microsoft Office (Excel, Outlook, Word), Trello, Asana Finance & Payroll Tools: QuickBooks Online (Certified), InfoTech Payroll CRM & Customer Support: Shopify CRM, Zendesk, Meta Business Suite Design & Content Creation: Canva (Pro), CapCut, PicsArt Organizational & Analytical Skills Self-motivated, hard-working, and committed to excellence Able to multitask, work without supervision, and remain organized and flexible Displays strong analytical qualities HR & Administrative Assistant (part-time) at Can Titans LLC, Tennessee, US, May 2024 September 2024 Supported end-to-end recruitment & onboarding: crafted job posts, screened candidates, scheduled interviews, and facilitated onboarding. Maintained accurate employee records and handled HR queries, ensuring smooth internal communication and support. Handled general admin: prepared reports, maintained digital filing systems, and supported special projects. Ensured adherence to U.S. labor regulations, supporting a compliant and efficient work environment. Adapted quickly to startup needs, taking on evolving roles beyond HR and admin duties. Reason for leaving: The company went out of business. 2023 Assistant Manager at Tera Collections Pte. Ltd., Singapore, January 2023 – January 2024 Oversaw daily operations: managed schedules, answered inquiries, and maintained efficient office workflows. Led HR operations including recruitment, onboarding, scheduling, payroll, and performance reviews for a cross-functional team of 10+. Managed daily Shopify inventory & processed 300+ weekly orders with <1% error rate. Boosted customer retention by resolving 95% of escalations within 24 hours. Delivered customer support: led issue resolution and ensured high satisfaction across digital channels. Created branded marketing assets and social media content using Canva, PicsArt, and CapCut. Prepared and submitted detailed daily/monthly reports to management. Utilized tools like QuickBooks, InfoTech, and Google Workspace for streamlined operations. Improved internal workflows and team coordination by documenting SOPs and proposing operational enhancements that reduced order processing time by 20% through new SOP Reason for leaving: Left to seek a healthier, growth-driven and more collaborative work culture. EDUCATION Bachelor of Science in Business Administration Major in Financial Management | Lipa City Colleges, Philippines -) GPA: 1.48 | Dean’s Lister Bachelor of Science in Accountancy (1st Year) University of Batangas – Lipa Campus, Philippines -) Senior High School – ABM Strand LCC Silvercrest Senior High School, Philippines -) AFFILIATIONS & SEMINARS Virtual Assistant Training – Clairvoyance E-Learning Academy, 2024 Budget & Finance Officer – CancervantsPH Batangas Chapter, 2017–Present JA Philippines Training Series, 2022 (Topics: Business Plans, HRM, Digital Marketing, Analytics, Accounting, Sales, Branding, and more...) LCC & Senior High Student Leader Roles: Scholars’ League Secretary Junior Financial Executives Rep ABM Strand SSG Rep Supreme Student Council President – Kalayaan Christian School -) 2021 Customer Service Representative - TaskUs Batangas City, Philippines, June 2021 – June 2022 (Graveyard shift | Work-from-Home) Resolved customer inquiries via calls, emails, and chats, consistently meeting SLAs and delivering high satisfaction. Utilized tools like Zendesk, Stripe, PayPal, Workday, Slack, Iterable, Calabrio, and Time Warp to manage workflows and resolve issues efficiently. Served as team POC and onboarding lead, guiding new hires and promoting strong team integration. Reason for leaving: Left to focus on completing college studies.