Ann Beatrice Mangalili Semera

Portfolıo Ann Semera 2024 Hello,- I’m Ann Semera Virtual Assistant | Data Entry Specialist & Admin Support | Social Media Management | HR & Customer Service Professional I am a highly adaptable and results-driven Virtual Assistant with expertise in administrative support, data entry, social media management, and customer service. With a strong background in business administration and financial management, I have helped businesses improve efficiency, streamline operations, and optimize workflows. Some key areas I specialize in: Administrative Support – Email & calendar management, data entry, document preparation Data Entry & Management – Organizing and maintaining accurate records in digital systems Social Media Management – Content creation, engagement, scheduling, and branding using Canva & Meta Business Suite Customer Service & HR Support – Handling inquiries, coordinating teams, onboarding, and HR-related tasks Bookkeeping & Financial Support – Proficient in QuickBooks, invoicing, accounts management ✔ ✔ ✔ ✔ ✔ 10 I take pride in delivering reliable and detail-oriented support while ensuring businesses can focus on growth. Let’s connect! 🚀 1 Education 2 - Lipa City Colleges 3 Bachelor of Science in Business Administration Major in Financial Management | Consistent Dean’s Lister for four years | GPA of 1.48 4 - University of Batangas - Lipa Campus 5 Bachelor of Science in Accountancy | Dean’s Lister | GPA of 1.680 6 7 8 Certifications QuickBooks Online Accountant Certification - 2025 EF SET English Certificate 75/100 (C2 Proficient) - 2024 Virtual Assistant Certification - 2024 Bachelor of Science in Business Administration Major in 9 Financial Management - 2022 Entrepreneurial Skills Certification – taken and passed in the 10 Philippines, Junior Achievement Europe, 2022 Online e-Learning Courses about business-skills training program by HP Life - HP Foundation, 2022 Applicable Experiences Data Entry Specialist / Virtual Assistant (part-time) at Dragons Consulting LLC, Elemental Wellness Center, California, September 2024 - present 1 2 Data Entry: Accurately inputting and updating information into various databases and digital systems. Data Management: Organizing, maintaining, and retrieving electronic documents, ensuring data accuracy and integrity. Administrative Support: Assisting with document preparation, managing schedules, and providing customer service through email or chat. Communication: Collaborating with team members to resolve discrepancies or clarify data and support organizational goals. Confidentiality: Handling sensitive information with integrity and maintaining strict confidentiality. Technology: Using MS Office (Excel, Word) and other software tools for efficient data processing and reporting. Social Media Manager (part-time) Felicitas - Beans & Dreams, Philippines March 2024 - present - Enhanced Online Presence: Managed Facebook and Instagram accounts using Meta Business Suite, increasing the cafe's online visibility and reach. Content Creation: Designed visually appealing marketing content and collateral using Canva, effectively attracting and engaging the target audience. Community Engagement: Promptly and professionally responded to inquiries, comments, and messages, fostering a positive community atmosphere. Content Planning and Scheduling: Planned and scheduled posts to ensure consistent communication with followers, leveraging data-driven insights to optimize post timing and content. Strategy Development: Developed and implemented strategies to increase engagement, reach, and brand awareness, resulting in a growing and active online community. Performance Analysis: Analyzed social media metrics and performance to refine strategies and improve content effectiveness. Team Collaboration: Collaborated with the cafe team to align social media efforts with overall business goals and promotions. Creative Design: Utilized creative tools and techniques to design eye-catching graphics, promotional materials, and event announcements, ensuring a cohesive and appealing visual identity. Assistant Manager - Tera Collections Pte. Ltd. (Fieldnotes), Singapore, January 2023 – January 2024 In this role, I act as the main point of contact for all operational needs, including customer service, inventory management across multiple sales platforms, and ensuring seamless operations. I manage 80% of administrative tasks, addressing inquiries through various channels and resolving order processing issues efficiently. Key responsibilities include: Customer Service and Communication: Handle customer interactions, providing prompt and effective resolutions through phone, email, and other communication platforms. Inventory Management: Oversee inventory across multiple sales platforms, ensuring accuracy and availability of stock to meet customer demands. Administrative Support: Perform comprehensive administrative tasks, from managing inquiries to addressing order processing issues and incidents, ensuring smooth daily operations. HR and Employee Management: Oversee hiring, scheduling, and payroll processing, striving to motivate the team and reduce turnover. Make key decisions on recruitment, discipline, and performance assessments. Strategic Planning: Develop and implement enterprise strategies and policies to enhance operational efficiency and drive business growth. Tool Utilization: Leverage software tools such as Shopify, Canva, QuickBooks, Infotech, and Google Workspace to manage tasks ranging from marketing collateral design to financial reporting, prioritizing tasks based on urgency. Team Leadership: Lead and support team members, fostering a collaborative and productive work environment. Customer Service Representative - TaskUs Batangas City, Philippines, June 2021 – June 2022 10 Customer Interaction Management: Efficiently handled customer inquiries, feedback, and complaints using Zendesk Software, ensuring resolutions aligned with company standards. Administrative Support: Undertook various ad hoc responsibilities, demonstrating flexibility and adaptability in a dynamic work environment. Team Leadership: Appointed as the team’s Point of Contact (POC) for guiding new team members, contributing to their successful onboarding and integration. Recognition and Achievements: Recognized twice as the "Top Performer of the Month" for exceptional performance and dedication. Consistently received positive feedback from customer surveys, reflecting high levels of customer satisfaction. 1 2 3 4 5 Experienced in using the following tools and software: 01 02 Shopify 03 Canva Designing company marketing collateral Basic theme development and customization; general expertise Social Media Platforms: 04 05 QuickBooks Detrack 06 07 InfoTech 08 Asana PicsArt (Photo Editing) Instagram Direct Message (IGDM) WhatsApp Facebook YouTube Tiktok 6 7 8 09 CapCut (Video Editing) 9 10 10 11 Google Workspace (especially Gmail Management) 12 Zendesk 13 Stripe 14 PayPal 15 Slack 16 Iterable Discord Marketing Collaterals 1 2 3 4 - Creative Designs 1 2 3 4 5 6 7 8 9 10 Email & other Reporting Templates 1 2 3 4 5 6 7 8 9 10 - 8 9 10 - 9 10 - 10 Other significant works: Your search ends with me. Contact Details Phone : - Address : B21 L49 P4 Alexia St. Camella Heights, Brgy. Balintawak, Lipa City, Bats. 4217 Email : -