ANKUR SAINI
- | -| Noida, India | LinkedIn
E NGINEERING S TRATEGY | P RODUCT L IFECYCLE M ANAGEMENT | S OLUTION C ONSULTING | S YSTEM D ESIGN & E VALUATION
PROFILE SYNOPSIS
21+ years of techno-managerial experience in architecting, developing, and delivering scalable SaaS platforms, VoIP infrastructures,
and cloud-native applications. Known for spearheading end-to-end product and platform development initiatives across startups
and high-growth product organizations, blending hands-on architectural depth with team leadership across full-stack environments.
Demonstrated expertise in building and mentoring high-performance, cross-functional engineering teams while contributing
directly to solution architecture, coding standards, and deployment strategy.
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Adept at defining technical vision, leading microservices-based architectures, and enabling seamless product migrations and
cloud transitions (AWS, Kubernetes, Openshift).
Excellence in product modernization, CRM platform integrations, VoIP system rollouts, & data-driven middleware development.
Instrumental in driving cross-functional stakeholder alignment, client-centric solutioning, and DevOps culture transformation
to accelerate engineering velocity and product-market fit.
Deft at directing DevOps-aligned delivery processes; bring strong conceptual understanding of CI/CD pipelines, infrastructure
as code, and release automation to drive efficiency, despite not being hands-on in setup.
Deeply invested in staying technically hands-on, contributing ~50% of bandwidth to architecture review, PoC development,
performance optimization, and engineering mentorship.
Filed two U.S. patents, currently
under review by the USPTO.
~ KEY HIGHLIGHTS ~
Cut cloud hosting costs by 50% at HMS Infotech
by migrating to bare-metal servers, while scaling
system capacity by 3x.
Optimized APIs to reduce response times
by 20–80%, eliminating need for peakhour infrastructure scale-ups (+30%).
CORE COMPETENCIES
Technical & Architectural Skills: Architecture Design | System Design & Evaluation | Technology Stack Evaluation | Microservices
Architecture | SaaS Product Engineering | Cloud-Native Development | Proof of Concepts (PoCs) | Performance Optimization | API
Design & Integration | IT Strategy Development | Software Architecture Design
Engineering Leadership: Agile Methodologies | Cross-Functional Team Leadership | Delivery Excellence | Code Reviews | Team
Mentorship | Process Implementation
Customer-Facing Skills: Client Engagement | Stakeholder Management | CXO-Level Communication | Presales Consulting | Business
Requirement Analysis | Technical Workshops
PROFESSIONAL EXPERIENCE
Wizrocket Inc (CleverTap), Noida, India
Director of Engineering | Oct. 2020 – Present
Key Deliverables
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Head the Signed Call POD, overseeing backend, frontend, mobile, and QA teams to drive end-to-end delivery.
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Spearhead integration of startup product into CleverTap’s core MarTech suite, ensuring seamless alignment with existing
infrastructure and product vision.
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Direct the Voice Technology vertical, owning end-to-end strategy, innovation, and execution within the MarTech ecosystem.
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Drive innovation and platform evolution by evaluating emerging technologies and embedding them into product architecture.
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Optimize platform scalability, enabling seamless support for both Person-to-Person and Machine-to-Person call workflows.
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Collaborate cross-functionally to align product roadmap with GTM strategy, feature releases, and business priorities.
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Manage agile execution, resource planning, and sprint outcomes to ensure on-time, high-quality product releases.
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Mentor high-performing engineering teams to build a culture of technical ownership, velocity, and product alignment.
Key Achievements
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Integrated startup product into production environment post-acquisition, achieving 40% infra reduction and 10x scalability.
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Maintained platform uptime at 99.9%+ across production releases by optimizing backend systems and QA workflows.
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Filed 2 patents for innovative methods in voice communication over VoIP, enhancing Person-to-Person and Machine-to-Person
(IVR) call efficiency and reliability.
PatchUs Communications Pvt. Ltd (Acquired by Clevertap), Noida, India
Chief Technology Officer | Oct. 2020 – Nov. 2021
Key Deliverables:
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Developed mobile and web SDKs, enabling seamless P2P calling within apps for use cases like delivery and consultations.
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Led cloud migration initiative, driving infrastructure optimization and improving overall system efficiency.
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Managed SAS-based server infrastructure, ensuring end-to-end management and functionality for app developers.
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Formulated and executed the technology strategy, aligning IT goals with the company's long-term business objectives.
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Supervised cross-functional teams to drive innovation, ensuring that technology initiatives support scalable business growth.
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Monitored emerging technologies, evaluating their potential for enhancing product offerings & improving operational efficiency.
Key Achievements:
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Scaled system support from 100-room hotels to accommodate larger capacities, enhancing product scalability.
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Reduced server hosting costs by XX% through cloud resource restructuring and optimized usage patterns.
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Developed and implemented infrastructure monitoring automation, enabling 24/7 support coverage by a two-member team.
Ankur Saini’s Resume | Confidential | Page 1 / 2
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Accelerated transformation of the product from MVP to a production-ready solution, onboarding live customers rapidly.
HMS Technologies Pvt Ltd (hotelogix.com), Noida, India
Technical Architect | Jan. 2018 – Sept. 2020
Key Deliverables:
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Designed technical architecture for Event Handling Module, enabling seamless microservices integration within existing system.
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Led migration of 10-year-old product from PHP 5 to PHP 7, ensuring seamless integration and enhanced performance.
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Developed shell script tool for MySQL versioning, ensuring consistent version control across functions and procedures.
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Contributed to middleware tool development, enhancing system performance and meeting project deadlines effectively.
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Engineered shell script tool for GIT-based versioning of MySQL functions & stored procedures, improving version control efficiency.
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Engineered scalable, high-performance architectures, translating business requirements into technical solutions.
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Allied with cross-functional teams to define & refine architectural standards, ensuring alignment with business objectives.
Key Achievements:
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Redesigned performance-critical components, achieving a 40x improvement in load speed for core dashboards, bringing
response times from over a minute to near-instant for major hotel clients.
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Streamlined front-end and backend processes to deliver a 15x acceleration in dashboard rendering for large-scale data sets,
enhancing usability and responsiveness.
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Refactored APIs to cut response latency by 20–80%, removing the need for costly infrastructure scaling during traffic spikes.
GARS Infotech (garstech.com), Gurgaon, India
Director Technology (Acting CTO) | Dec. 2016 – Dec. 2017
Key Deliverables
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Spearheaded architecture, development, and deployment of PHP, NodeJS, and Android apps using Agile methodology.
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Formulated coding standards, implemented CI/CD pipelines, and coordinated sprint planning for timely deliveries.
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Counselled leadership on technology roadmap, product scalability, and infrastructure improvements for long-term growth.
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Orchestrated DevOps tooling, API integrations, and vendor onboarding to enhance project execution efficiency.
Key Achievements
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Launched 3 B2C applications in 12 months, accelerating go-to-market and boosting customer acquisition.
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Managed and delivered multiple concurrent projects within tight deadlines and constrained resources.
Drishti Soft Solutions (ameyo.com), Gurgaon, India
Sr. Consultant | Apr. 2014 – Nov. 2016
Key Deliverables
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Led CXO-level workshops to identify latent needs and drive cross-sell/upsell within contact center solution portfolios.
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Collaborated with product teams to define and implement client-requested enhancements for improved product-market fit.
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Institutionalized solution consultancy function, growing upsell/cross-sell revenue and mentoring a 5-member team.
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Advised internal teams on CRM solution design, system integration, and development feasibility for high-impact use cases.
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Supported high-value pre-sales engagements by crafting scalable solutions for complex and strategically critical accounts.
Key Achievements
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Designed CRM architecture using PHP and SugarCRM for scalable 20-page deployments tailored to business workflows.
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Formed a customer success team to identify cross-sell and upsell opportunities, grew the team to 3 members to improve returns.
EARLY CAREER
Sr. Technical Lead | Jade e Services Pvt Ltd. (Jabong.com), Gurgaon, India
Technical Architect (Server) | Headspire Technologies, Gurgaon, India
Sr. Tech Lead | Wirkle Technologies (Now Location Labs Inc), Gurgaon, India
Product Consultant | Genpact, Hyderabad, India
Sr. Software Engineer | Drishti Soft Solutions, Gurgaon, India
IT Manager | Cogent E-Services. Ghaziabad, India
Network Administrator (Team Lead) | Daffodil Software Ltd., Haryana, India
Jun. 2013 – Mar. 2014
Aug. 2012 – May 2013
Nov. 2009 – Jul. 2012
Jun. 2009 – Nov. 2009
Aug. 2005 – Mar. 2009
Aug. 2004 – Jul. 2005
Aug. 2002 – Jul. 2004
Education
Post Graduate Diploma in Management | IMT Group of Colleges, Ghaziabad
Bachelor of Computer Applications (BCA) | Sikkim Manipal University
Diploma in Computer Engineering | Government Polytechnic, Mandi Adampur, Hisar
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TECHNICAL PURVIEW
Programming & Scripting Languages:
Web & UI Technologies:
Cloud & DevOps:
Databases:
VoIP & Telephony Systems:
Servers & Middleware:
Tools & Platforms:
Operating Systems:
PHP 5/7, Node.js, Perl, Bash, Java, C#
jQuery, Angular, Vue.js, React, REST, WebSockets
AWS (ECS, EC2, ELB, SQS, S3, CloudFront, EBS, RDS, Route 53, CloudWatch, SES),
Bamboo, Docker, Kubernetes
MongoDB, MySQL, PostgreSQL, Memcached, Redis
Asterisk, SIP
Apache, Jetty, Tomcat, IIS, Samba, Squid, OpenLDAP, Sendmail, Bind DNS, Solr
Git, JIRA, Eclipse, IntelliJ, Confluence
RHEL, Ubuntu, CentOS, Fedora
Ankur Saini’s Resume | Confidential | Page 2 / 2
