ANKUR MISTRY
401/88, Jalaraj, Tilak Nagar, M.G.
Road No. 5, Goregaon (W),
Mumbai-400062
- Cell NO: -
OBJECTIVE
To succeed as an inspiring professional by making significant contributions using technical skills in achieving customer requirements and organization goals.
PROFILE
IT professional with 5.5 years of experience, provides deliverables on time, sets high standards, and exceeds expectations.
Proficient problem-solver who envisions business and technical perspectives to develop workable solutions.
Customer-focused performer who is committed to quality in every task –from personal interaction with co-workers and users to high level of service provided to company/customer.
Valued contributor who performs confidently and effectively under pressure and thrives on challenge.
Enthusiastic learner who quickly grasps new concepts and technical skills.
QUALIFICATION
Bachelor of Engineering in Information Technology
Shah and anchor engineering college(2010)
(Mumbai University)
Diploma in Computer Technology (MSBTE,2007)
Class X (Maharashtra Board,2004)
EXPERIENCE
The details of the various assignments are listed below.
Company
Tata Consultancy services
Project Title
System Engineer
Location
Mumbai
Period
11th Feb 2015 to September 2016
Description
Providing level 2 support.
Role
System Engineer
Responsibilities
Receiving tickets on BMC remedy tool
Creating User’s network, email and lotus notes account for users
Providing shared folder access to users
Creating Distribution account, Functional mailbox, service accounts,.
Adding/deleting users in AS400
Creating Groups for providing folder access to users.
Providing single sign-on password to users.
Providing L1 and L2 to support to End customer in AD
Set up users/ groups / Functional Mailbox, Mailbox's on the servers and granted appropriate rights
Provided on call support to user on Blackberry Services
Acceptance and Resolving of tickets with SLA's
Responsible for identifying corrective & preventive actions against the complaints
Preparing WLI’s for new task and process.
First level troubleshooting on Cisco routers 2420, 2524 and 1800 Routers, Cisco switches 2924 and 2950, Cisco firewall 871.
First level troubleshooting on Symbol wireless switch WS2000 and the Access points AP 4131 and AP 300.
Ensured that staff are motivated and drove various employee engagement initiatives.
Resolving Desktop and network related issues.
Logging cases with Vendors like HP, Dell, Lexmark, NCR, Trusonic, Telsource, CrossCom, & AT&T.
Identified and addressed gaps in performance or quality, handled escalations and prepared proper plan of action to avoid reoccurrence
Implemented project plans and ensured that all milestones are achieved within the timeframes
Managing team strength of 10.
Solution Environment
Active Directory Services, windows Servers 2003 and 2008 R2,
Tools/Utilities
BMC Remedy tool, VNC, Ultra VNC, Lotus notes, Active Directory Services, Microsoft Lync, AS400
Company
ATOS
Project Title
System Engineer
Location
Mumbai
Period
11th July 2013 to 30th Jan 2015
Description
Providing level 2 support to Siemens users
Role
System Engineer
Responsibilities
Receiving tickets on clarify user management tool
Creating user account on BES blackberry server
Password reset of BES account
Providing troubleshooting steps related to blackberry device
Creating User’s network, email and lotus notes account for Siemens users
Cross functional admin for Active Directory, Lotus Notes, and Software Administration.
Actively build, maintain and terminate groups, distribution lists, mailboxes, user accounts and email addresses.
Schedule tasks to ensure prioritization of jobs and completion on timely basis, resulting in deadlines being met to customer’s satisfaction.
Research customer problems for quick resolution. Contact necessary personnel to ensure timely and complete resolution, resulting in increased customer satisfaction and development of positive customer relationship.
Primary role in documenting and updating information security policies, procedures and guidelines.
Provide technical training to offshore team.
Utilize strong interpersonal communications skills to support both customer and in-house team problems in order to maintain service and resolve any potential conflicts
Solution Environment
Active Directory Services, windows Servers 2003 and 2008 R2,
Tools/Utilities
Clarify tool, Siemens corporate directory, Corporate email account center, Active Directory Services, Microsoft Lync
Company
Nelito systems and Web development company
Project Title
Technical Service Desk (L1)
Location
Mumbai
Period
5th March 2012 to 31st MAY 2012(Nelito systems payroll)
1st june 2012to 15th May 2013(Web development company payroll)
Description
Providing IT support for KUONI employees through Incident tickets on Service Manager tool.
Role
Technical Service Desk (L1)
Responsibilities
1 Receiving Tickets from Service desk and mails from Users regarding hardware and software issues
2 Response & Closure of tickets within committed norms.
3 Providing 1st level of service to User.
4 Receiving mails regarding hardware and application issues and outlook issues
5 Configuration and Troubleshooting of MS Outlook (2007 and 2010)
6 Installation and configuration of software and applications remotely
7 Managing outage communications and escalations for Priority 1 and 2 Incidents
8 Manage high priority incidents through to closure
9 Ensure appropriate and timely progression of incident through to resolution
10 Coordinate and communicate throughout an incident
11 Facilitate conference calls. When necessary, support groups needs to be involved
12 Creating user’s Network and Email account
13 Email configuration troubleshooting related to Blackberry
14 Providing Admin rights to user’s system.
Solution Environment
Active Directory Services, windows Servers 2003 and 2008 R2,
Tools/Utilities
Service-Now, Active Directory Services, SM9 Remote
Company
IT Source India
Project Title
Customer care executive/ support engineer(L1)
Location
Mumbai
Period
25th OCTOBER 2010 to 27th DECEMBER 2011
Description
Providing IT support to Blackberry users
Role
Customer care executive/ support engineer(L1)
Responsibilities
Resolving customer’s issue through E-mail and call.
Creating users account on BES server for email configuration.
Maintaining user’s accounts in Active directory.
Taking weekly and monthly backups.
Keep records of customer Interactions and Transactions.
Escalation of priority issues. Communicate and coordinate with internal departments for serving customers needs.
Making Daily Reports
PROFESSIONAL TRAINNING
Attended Training for Exchange 2010 conducted by HP
ITIL training conducted by HP.
ITSM training conducted by HP.
ISO TRAINING (Conducted by Info-Sec Team)
QMS training conducted by HP
Certifications
MCITP(Microsoft certified Information Technology Specialist)
ITIL Foundation- 2014
Languages Known
English, Hindi, Gujarati, Marathi.
Personal Details
Sex : Male
Marital Status : Unmarried
Date of Birth :-
Nationality : Indian
Hobbies
Reading computer Magazines, Listening music, playing cricket
Declaration
I hereby state that the above mentioned details are true to the best of my knowledge.
ID:-
Skills
MS Office
Windows Server-
Windows7/Vista/XP
Certifications
MICROSOFT 70-640 TS: Windows Server 2008 Active Directory
MICROSOFT 70-642
TS: Windows Server 2008 Network Infrastructure, Configuration
Tools
Active directory
DHCP Server
Group Policy
DNS Server
