Ankita Kumar

ANKITA MESHRAM College Station, TX- Business Analyst with 4.5 years of experience spanning across process management and information technology in Banking space. Proficiency in requirement management, process analysis, documentation, stakeholder management and data analysis. Experience with new emerging bank and India's largest public sector banking clients. Willing to relocate to: College Station, TX - Bryan, TX Authorized to work in the US for any employer WORK EXPERIENCE Business Analyst Tata Consultancy Services (TCS) - Mumbai, Maharashtra May 2014 to February 2019 Business Analyst with 4.5 years of experience spanning across process management and information technology in Banking space. Proficiency in requirement management, process analysis, documentation, stakeholder management and data analysis. • Extensive experience in preparation of Business Requirement Documents, Process Maps, Requirement Traceability Matrix document, Standard Operating Procedures by collaborating with Business, Client-Technology team, Operations team, Risk team & Compliance team. • Collaboration with various stakeholders for finalizing and signing off the documents. • Proficiency in end to end process mapping of financial processes using BPM tools. • Requirement Management experience- Conducted meetings with the Client SPOC/SME and stakeholders to understand Roles & Responsibilities, Risk & Mitigates, Controls applicable for various processes. • Gap analysis- Created traceability documents to highlight gaps between business requirement and system configuration. • Wrote effective documentation for each client system to ensure comprehensive set of requirements and alignment with business objectives • Developed, configured and tested applications to ensure alignment with project standards • Liaised between IT infrastructure team and other personnel to assist with resolution of system issues • Resolved defects in systems and programs through troubleshooting using tools like JIRA • Delivered in-depth training to users for BaNCS software, imparting knowledge of best practices for protecting data and minimizing errors. • Mapped processes to holistically examine business flow and identify improvement opportunities • Developed flowcharts and diagrams to describe and lay out logical operational steps • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance • Special projects experience: 1. Greenfield Project (new bank setup) 2. Global IT Centre of India's largest multinational public sector bank (24000 total network of branches) EDUCATION Master's in Operations Management Welingkar Institute of Management Studies - Mumbai, Maharashtra May 2012 to May 2014 Bachelor's in Computer Science and Technology Usha Mittal Institute of Technology - Mumbai, Maharashtra June 2007 to June 2011 SKILLS • Excel • Microsoft Office • SQL • Testing • Powerpoint • MS Office • Process Mapping • Document Management • Process Development • Communications • Stakeholder Management • Jira • SDLC • Business Analysis • Team Management • Client Management • Requirements Management • Requirements Analysis • Requirements Gathering • Data Entry • Proofreading • Microsoft Office • Outlook Calendar • Early Warning Systems • Visio AWARDS BPS Star Performer Award May 2015 Business Process Services Star Performer Award for outstanding achievements and contributions to the Business unit. BPS Star Performer Award February 2016 Business Process Services Star Performer Award for outstanding achievements and contributions to the Business unit. BPS Star Performer Award April 2016 Business Process Services Star Performer Award for outstanding achievements and contributions to the Business unit. ADDITIONAL INFORMATION Remote Jobs preferred.