Ankita Behera

CURRICULUM VITAE Name:- Ankita Behera At/po- Bainsiria Dist-Jajpur, Odisha Pin-755017 Cell:-/- E-mail:--OBJECTIVE: To utilize the strong skills in the areas of Learning and Development to fulfill career ambitions and reach out as high as possible with my knowledge and experience. PROFESSIONAL PROFILE: From 13th feb 2017 to 27th oct 2017 Designation-Esclaination call in BPO Convergencee,BBSR Process:- Airtel DTH From 1st dec 2017 till 25 nov 2019 Designation-Assistant team leader in MAGUS customer dilog,Hyderabad Process:-Airtel DTH From 13 dec 2019 till now Designation:-Team leader in BIGLEAP Technology n solution pvt ltd Process:-RAPIDO Job Responsibilities:Escalate customers complains and requests to backend team. Escalate issues to the team leader on daily basis. Customer major problem heilight and handle in the floor. Collect the issue from the team regarding product and escalate to the team lead. Serco Internal EXPERIENCE: First 3 month I have experienced in 121 call. Next 5 month I have experienced in esclanation call. I completed my experience in sells advisor of MAGUS customer dilog for first 1 year and next 1 year in assistant team leader. I am continuing my experience in BEAGLEAP technology n solution pvt. Ltd. As a team leader last 7 months. ACADEMIC PROFILE: Qualification 10Th +2 Arts Graduation Institution BSE CHSE Utkal University TECHNICAL SKILLS: P.G.Diploma in Computer Apllication from,JAJPUR PERSONAL PROFILE: Name Son Of Language Known Date of Birth Nationality Marital Status Language : Ankita Behera : Digambar Behera : English, Hindi, Oriya : 29th Jun 1995 : Indian. : Single. :odia,hindi,English Serco Internal Year of Passing- ACHIEVEMENTS: 3 month best performance in BPO Convergencee awarded. I achieve 3 times best performance runners race award in magus customer dialague. I achieve best quality performance award. SPECIAL INTERESTS: 1. Playing Badminton,Carom 2. Listening to slow Music 3. Traveling to Historical places. STRENGTHS: 1. Self motivated. 2. Quick Learner 3. Confident. 4. Adaptibility DECLARATION I do hereby declare that the above-mentioned information is true to the best of my knowledge and belief. Date: Place: Signature of Candidate Serco Internal