Ankit Shrivastava

Ankit Shrivastava Dublin, Ireland | - |- PROFILE Passionate and team-oriented professional with a demonstrated work history in professional IT services experience in Microsoft office 365 Development, Configuration, Testing, Implementation and Administration. Having strong analytical background in Customer service, Team management and problem-solving skills. Proficient in Microsoft support services. EDUCATION MBA (Project Management) September 2018 – August 2019 Dublin Business School, Ireland BCA (Information technology) June 2008 – June 2011 Vinobha Bhave University, Jharkhand, India SKILLS Cloud Technologies: Microsoft Office 365 Product development & configuration, Design and Implementation for SharePoint, Exchange, SFB, Teams, Flows, PowerApps, and SharePoint designer. SharePoint Technologies : SharePoint online Site Collection Management, Office web apps, Site Permissions, lists, Library, SharePoint Search, User profile management Access/permission control, SharePoint service application management, workflows, web parts, One drive for business Application management, SharePoint designer, content types, Migration specialization. Exchange Online : Mail Routing, Outlook Owa, Permission issues, DirSync errors, Outlook Auto discover, Calendaring connectivity, General performance, Search issues, Mailbox recovery scenarios with Archive and restore issues, User mailbox and tenant provisioning, Broken Sync. Microsoft Security : windows defender, Microsoft 365 Defender, Microsoft Azure Security Centre, Office 365 security center, Office 365 DLP, Office 365 Compliance Centre Microsoft teams : Deploying users accounts, Licensing, Screen sharing, Sip issues, Voice and video conferencing, Managing Teams sites and data management. User Management :- Good Experience on User Administration in Active Directory (AD), Like Add, Modify and Remove or Termination of User Database, Creating OU, creating group policies, Monitoring Onsite User Systems in SCCM, Patch management, Operating system deployment through software center. Windows :- New Machine deployment, Laptop Imaging, Windows server deployment, Windows 10 deployment and MAC OS. Scripting knowledge: Windows PowerShell, SCOM, Azure Active Directory User Management :- Identity access management, Single Sign on, MDM & EMS, Intune endpoint management. PROFESSIONAL EXPERIENCE Davy Ireland October 2020 – December 2020(Contract) DESIGNATION: Windows 10 laptop Rollout Engineer Building Windows 10 dell laptops for users Main duties Deploying laptops through Intune endpoint manager for configuration. Deploying office Apps. Deploying user base apps as requested Network data transfer from one machine to another using predefined tools Setting up Symantec VIP Access/Cisco AnyConnect VPN client Setting-up bitlocker encryption on users laptops Maintain users details in BMC remedy tool for inventory management Working on project guidelines and maintaining user records and updating stakeholders with progress. Euronext Ireland June 2019 – December 2019(Contract) DESIGNATION: IT Infrastructure Specialist ROLE: On Site Infra Support Worked with multiple software development teams to address issues and improve product quality as required. Communicate and coordinate with service delivery managers, site leader, Stakeholders, and system teams on ongoing projects with deep understanding of project lifecycle. Worked on different software products such as Microsoft office 365, Active Directory, SCCM, RSA, Microsoft Azure and Hyper v for smooth infrastructure support solutions. Strong Analytical and customer service skills in solving end-to-end design challenges that have significant interaction between multiple systems and domains and interactions with all age groups. Experience of Network operations and Customer Diagnostics systems through project lifecycle from initial design to full operational handover. Following up with customers with recommendations, updates, and action plans on new issues. Wipro Digital Platforms and Operations, India March 2014 – August 2018 DESIGNATION : Microsoft 365 Consultant Worked as a Microsoft 365 Technical consultant, supporting user and clients and providing solution to organizations using Microsoft 365 cloud hosted environment.. Providing Resolutions on immediate basis mostly related to SharePoint, Exchange, Skype for business, Microsoft teams, Azure and windows Server administration resolving queries within SLA over Phone, Email and Handling Internal Escalation Cases where we need to report Bugs or service interruptions to the Product Group Team. Managed development process of office 365 modules for all level of users and hierarchy. Worked as a customer advocate to help users choose the right product for their organization as per users’ usage with ways on how we can setup the office 365 environment for the organization. Strong troubleshooting knowledge on office 365 modules as well deep understanding of test phase. Good understanding of customer business and their IT objectives in order to develop and manage the service delivery plan of the product workflow with customer feedback. Worked as a SME and Conducted presentations for office 365, Conducted triage and training for new users for proposed IT projects. Own, prioritize and communicate the short, medium- and long-term release plan of the team on future products rollouts. Exceptional listening, written and oral communication skills. Concentrix Convergys Corporation, India September 2012 – November 2013 Designation:- Technical Support officer Role:- Technical Specialist for ISP networks Worked as Technical Specialist, supporting one of the leading telecom service providers in Australia Optus Pty Limited. Skilled at resolving complex customer service issues in a timely manner for troubleshooting & resolving Australian Broadband internet connection via remote & over the phone to setup network using Cisco Modems & routers. Demonstrates intermediate to advanced knowledge of one or more areas of systems technology. Check network related server issues for broadband internet Business & resident clients, over the internal tools. Scrutinizing calls daily as well as handled escalated customer technical issues. Performing Computers diagnosis for network related issues & configure up gradation of desktop & laptops via third part vendor if required, Upgrade to new Wi-Fi cisco modems & routers. Besides handling responsibilities as a team member, also was responsible for driving initiatives on the like audits/monitoring & worked as mentor for new batches. Participating in Global Conference Calls & new training and development. Prologic Information System, India March - 2011 – September - 2012 Designation:- Project Coordinator Supports daily technical support calls of users regarding applications, printers, modems, cables, switches, and wiring as needed & also connects with end users to determine software of hardware requirements. Manage service requests on-call support of software installations, new computer setups and upgrades. Maintaining Backup system support, updating current infrastructure, Built, and maintained successful relationships with service providers, dealers and consumers. Upgraded with latest system software’s, hands-on expertise with Windows XP, windows 7, Windows data Migration, Desktops to laptop and basic LAN/WAN troubleshooting, Wi-Fi technologies, Wi-Fi modems & routers configuration & software installation & connectivity and others information as per the client. Travel to different client facility site to Provide Sales information for the products which are required to be upgraded as per the client request. Professional Certificates ITIL V3 Certified Azure admin certified Microsoft 365 identities & services certified Microsoft 365 mobility & security certified Prince 2 Foundation Certified ACTIVITIES & ACHIEVEMENTS Professional Awards: Performer of the Year (2016), Star of the Quarter (Q2-2017)