RESUME
Name: - Ankish Mathur
Address: - 44, Tal Katora Colony. Jaipur
Phone No: -
E-mail:--
OBJECTIVE
I am seeking a long term opportunity in Support Team so that I can enhance my expertise and to
create new ameliorative career for mutual growth. I am a keen and quick learner and I am
always ready to do the extra mile and learn new technologies.
PROFESSIONAL EXPERIENCE:
Sr. TECHNICAL SUPPORT EXECUTIVE
Working as Sr.Technical Support Executive in “Astegic Infosoft”. One of the most
renowned name in the field of QA.
DUTIES & RESPONSIBLITIES :
As a Sr.Technical Support Executive my key responsibility is to handle all the support for
Ready Education and handling Project Manager tasks. My key responsibilities are below:
Currently handling Analytics QA
Ticket support on renowned client "Zendesk"
Handling all client queries, their integration & implementation of the app.
Handling all client sheets. Updating and keeping a check on monthly basis
Preparing apps for updates on app store and play store
Renewing push certificates for all apps
Creating google api keys
App Optimization
Keeping a check on app reviews on stores on daily basis
QA review of apps before app update
Monitoring crashes on Fabric
Dealing with clients on Basecamp for app updates, optimization, technical issues
Reviewing technical issues and posting them on Jira after reviewing
EDUCATIONAL QUALIFICATION
Year of
Name of College/School
University/Board
passing
2015
Jaipur National Univ.
JNU
2011
Arya
Institute
of Rajasthan Technical
Engineering&Technology,
University, Kota
Jaipur
2006
Maheshwari Public School,
C.B.S.E
Jaipur
2004
Maheshwari Public School,
C.B.S.E
Jaipur
Percentage
Examination
62.23%
58.83%
MBA
B.Tech(Applied
Electronics and
Instrumentation)
XII
70.83%
X
TECHNICAL SKILLS
Good knowledge of bug tracking software "Jira'
Good knowledge of client management tool "Basecamp"
Analytics QA knowledge
Good knowledge of renowned CRM tool, Salesforce
ACHIEVEMENTS
Was awarded with a certificate of appreciation by Patrika in Education for securing well in
CBSE, AISSE 2004.
Was awarded with a certificate of appreciation by “RUIDP” for participating in school
round of “State Level Inter School Quiz Contest”.
Got 93 percentile & 2934th rank in “7th National IT Aptitude Test” conducted by NIIT.
Received a certificate of appreciation for hard work and running an extra mile from
Astegic Infosoft.
EXTRA CURRICULLAR
Worked as an event manager in college fest in 2009.
Worked as an event head in college fest in2010.
Took part in State Level Inter School Quiz Contest in 2005.
Took part in Science Model and Teaching Aid competition in 2004.
2nd runner-up of inter college antakshari competition.
2nd runner-up of inter college fashion show.
SUMMER TRAINING
Undergone my summer training from “HEAVY WATER PLANT, KOTA.”
(Department of Atomic Energy. Govt. of India)
PROJECT UNDERTAKEN
Undertook a project titled “PRE-PAID ENERGY METER”
Undertook a project titled “16-BIT LOCK CODE”
PREVIOUS EXPERIENCE
Worked as Technical Support Chat Advisor(Adobe Process) in Teleperformance Jaipur from
11 June 2012 to 19 June 2013.
Worked as Technical Support Engineer in Retina Software Pvt Ltd. Jaipur from 24 June 2013
to 31st September 2014 .
Worked as Team Leader in Retina Software Pvt. Ltd. Jaipur from 1st October
2014 to
December 2016
Working in Astegic Infosoft as Technical Support Executive since 15 December 2016 to
current
PERSONAL DETAILS
Name
: Ankish Mathur
Father’s Name
: Mr. K.K. Mathur
Date of Birth
: 11th Nov 1990
Marital Status
: Married
Permanent Address
: 44, Tal Katora Colony,
Jaipur
Nationality
: Indian
Hobbies
: Organizing events, listening music, surfing net to
get updates on latest gadgets.
DECLARATION
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear
the responsibility for the correctness of the above-mentioned particulars.
PLACE: JAIPUR
DATE:
Contact :-
(ANKISH MATHUR)
