Anjuleen Ross

ANJULEEN ROSS PROFESSIONAL SUMMARY Contact Phone - Email- Address May Pen Clarendon Jamaica Skills Communication Customer Service Teamwork Integrity Relationship Building Organization Time Management To seek employment within an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. In addition, to obtain a position within the company that promotes quality products and services and provides me with the opportunity to meet and exceed assigned goals. EXPERIENCE Itel International | 11/2018 -12/2022 Sales and Customer Service Representative Promptly responded to customer queries via chat and phone/call both inbound and outbound. Immediately escalated serious complaints or issues that need attention fast. Liaised with colleagues or managers to find the best solutions to customers’ issues. Identified common problems and escalated them to management, along with possible suggestions for improvement, wherever possible. Maintained a polite, helpful and professional manner at all times. Obtained and shared customer feedback with colleagues and other departments so that products and services can be improved. Processed orders, forms, applications and requests. Sold products and services using solid arguments to prospective customers. Maintained a positive business relationships to ensure future sales. Kingalarm Systems | 12/2017 - 05/2018 Language English References Available upon request Collections Agent Prevented repeated payment delinquency by negotiating manageable debt payments. Negotiated settlements to receive payment on a certain percentage of the debt. Advised customers on alternative payment plans. Created repayment schedules based on customers’ financial situations. Retained customer loyalty while initiating processes for collection of payments. Searched publicly available databases to track down defaulters, including Credit Bureau information, background checks and loan documents. Kept electronic records of all communications, payment plans agreed to and amounts paid. LS Loan Financing | 02/2016 - 01/2017 Receptionist | Cashier | Collections Agent Answered phone calls and responded to emails. Collected payments, issued invoices to clients, prepared customer spreadsheets and kept online records. Provided customer service as the first point of contact. Built sustainable relationships and trust with customer accounts through open and interactive communication. Contacted customers and informed them of their overdue bills. Advised customers on their payment options and methods of payments. Negotiated suitable payment plans and maintained customer payment records. Responded to customer queries and located customers using credit bureau information, background checks etc. EDUCATION South East College | September 2022 Certified Pharmacy Technician - CPht (Pending) University of the Common Wealth Caribbean - May 2020 Certification - Human Resource Management Vere Technical High | 2010 8 CSEC Subjects Social Studies Integrated Science Electronic Document Preparation and Management Principles of Business English Language A Mathematics Principles of Accounts Information Technology -