Anjo Kwan Alfaro

 B – 71, Camino Nuevo C, Zamboanga City, Philippines 7000 (- - Anjo Kwan Alfaro Objective Summary Education Personal Information Skills Certifications & Trainings Professional Experience Character Reference To obtain a position that challenges me and provides me the opportunity to reach my full potential professionally and personally utilizing my abilities and years of experience in your organization that is progressive intellectually and technically and one in which practices collaborative leadership, integrity and honesty. Experienced customer service professional in search of a position as a customer service representative that allows for the application of excellent retention, communication and organizational skills when providing customers with a high level of support. I have dealt with customers’ enquiries and complaints over the phone. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organization that I work for- Asian Institute of Computer Studies Dau, Mabalacat Pampanga Computer Science Mar.15 – Apr.10, 2010 Zamboanga Peninsula School of Technology Nuñez Extension, Zamboanga City Automotive Servicing NC –I - Zamboanga National High School West R.T Lim Boulevard, Zamboanga City - Canelar Elementary School Canelar Moret, Zamboanga City Age: 30 Birthday: Sept. 23, 1992 Place of Birth: Zamboanga City Religion: Bible Baptist Civil Status: Single Citizenship: Filipino Dialect: Chavacano, Tagalog, Visayan, English, Basic Spanish Computer: Familiarity with (MS Word, Excel, PowerPoint, Basic Programming) Good communication skills. Have a high sense of responsibility and believe in “ It pays to work hard”. Enthusiastic, quick to learn with good interpersonal and organizational skills Problem-solving abilities Leadership experience Adaptability Attention to details Troubleshooting Creativity Work ethic Slides Basic Spanish Language Skill I have the edge in terms of flexibility, multitasking and critical thinking. Apart from that, I consider myself a game player and adaptive to changes. Teamwork and collaboration Strong work ethic, Professionalism, patience, and a “people-first” attitude Oral and written communications skills. Computer literate. Leadership Persuasive speaking skills, empathy and clear communication skills Fusion BPO Services Philippines Inc. 7th flr. Cybergate Bldg. Fuente Osmeña, Cebu City, PH 6000 Certificate of Recognition Product Specific Training Award Top/Wow Performer Award TPV Striver of the year Award Most Compliant Award Team Player of the Month TPV Agent Quality Excellence Award 2022 Prime commitment Award for 5 yrs. of service Best in Attendance Award Victorious Language and Training Center Inc. Basak Pardo, Cebu City Korean Language January 2018 Write Korean Language Read Korean Language Speak Korean Language Understand Korean Culture Understand Korean Labor, Laws, and Immigration Laws Commission on Elections Lakandula Elementary School, Mab. Pampanga PCOS Technical Support May 13, 2013 – Election Day Commission on Elections Office of the Election Officer Municipality of Mabalacat City, Pampanga Office Staff – OJT Dec. 20, 2012 – Mar. 13, 2013 Asian Institute of Computer Studies Dau, Mabalacat Pampanga Course Completion Certificate April 13, 2013 Oracle9i: Database Administration Fundamentals 1 Oracle Database 10g: Introduction to SQL Java Programming Course UNIX Essentials featuring Solaris 10 Operating System CCNA 1 - Network Fundamentals CCNA 2 - Routing Protocols & Concepts CCNA 3 - LAN Switching & Wireless CCNA 4 - Accessing The WAN Community Technology Learning Center OWWA Regional Welfare Office IX – Zamboanga City OWWA - Microsoft Tulay Program Aug. 24 – Sept. 22, 2009 Computer Fundamentals Course Word Processing Spreadsheet Presentation Database & Digital Media Fusion BPO Services Philippines Inc .7th flr. Cybergate Bldg. Fuente Osmeña, Cebu City, PH 6000 Sr. Associate - Customer Service April 24, 2017 - Present Managing large amounts of incoming calls. Open and maintain customer accounts by recording account information. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Keep records of customer interactions, process customer accounts, and file. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Meet personal/team sales targets and call handling quotas. Best Reach Out Sells Inc. Dona Pura St. Bucoy Dr. Veterans Ave. Zamboanga City, 7000 Sales Admin Assistant Feb. 24, 2015 – Mar. 15, 2017 Perform and Tracking of Purchase Order (P.O). Conducting Inventory level and running Sales analysis . Presenting & Preparing for Daily, Weekly, & Monthly Basis Report using MS Office tools. Encoding of Sales from Panel Communicating, Emailing and Submitting summary of Sales Report to the Principals. SMK Clark Pampanga Production Operator Oct. 2013 – Jan. 2014 Operating Machine to make Touch Screen LCD’s. Making sure that the product has no any defects or scratches before proceeding to the next process. To make sure to hit the daily target production. Ensure Quality and Quantity Products. Clark Data Center Inc (CDCI) 7374 Gil Puyat Avenue CFZ Data Encoder Sept. 4 – Oct. 8 ,2013 Mr. Jun Tasnim Lim Executive Assistant Best Reach Out Sells Inc. Mob. # (- Mr. Felix Olaivar QA Supervisor Fusion Bpo Services Philippines.INC Mob. # (- Davian Roi Matuguina Team Manager Amazon Philippines Services Inc Mob. 3(- Ms. Avegail Arcillas Sr. Team Leader Fusion Bpo Services Philippines.INC Mob. # (- Michelle Sausa Operations Manager Fusion Bpo Services Philippines.INC Mob. # (- Anjo Kwan Alfaro Applicant’s Signature