Anjie T. Jucdong
Cubacub, Mandaue City-
Summary:
Provides world-class customer support to over 2 million Amazon buyers and sellers. I work to eliminate any challenges and pain points those sellers may face when selling their products on Amazon’s marketplace platform. Specialize in combining an understanding of the business fundamentals and an in-depth expertise in the Amazon Marketplace.
Employment History
Amazon Account Manager
Buy Box Experts
August 2016 - present
•2 years of experience creating and managing listings and selling products in Amazon
•Strong Account Management experience working using Amazon Seller Central and knowledge of Vendor Central.
•Experience providing online customer service and understand the importance of Customer satisfaction and reviews in success of online marketplaces.
•Managing Amazon inventory and planning purchase orders based on data analysis
•Managing Amazon FBA shipment including planning/shipping/reconciliation/reporting
•Assist Channel Marketplace Manager for listing products in various online marketplaces
•Providing customer service for marketplaces if needed
•Other tasks related to online marketplaces as assigned
•Friendly and upbeat person that is comfortable working as a team player.
Amazon Seller Support Quality Analyst
Amazon (Teleperformance Phils.)
January 2016- August 2016
Conducted training that enabled staff to perform effectively. Used diverse methods: facilitated learning and success labs, performed remote monitoring of work and feedback based on observations, and provided one-on-one training by working side by side with staff.
Partnered with management to develop / implement quality initiatives. Worked on special "blitz" projects to target specific behaviors and provide instant feedback on performance improvement.
Designated as point of contact for team members when supervisor was unavailable.
Served as liaison for all training activities. Independently established audit schedule and schedule for new hire classes and one-on-one training sessions
Led calibration sessions for trainers to assist with new hire quality.
Amazon Customer Service Quality Analyst
Amazon (Teleperformance Phils.)
July 2015- January 2016
Coached and mentored new Representatives until an acceptable level of proficiency was achieved
Took ownership of escalated situations that needed to be handled cautiously and efficiently due to the potential impact on customer satisfaction and brand image
Responsible for building and maintaining a positive and professional working relationship with all other departments among the organization
Education:
University Of Cebu
Lapu-Lapu and Mandaue Campus
Bachelor Of Science in Accountancy
