Anjela Dela Cruz

Anjela Dela Cruz B19 L13 Kingfisher St CHES I Trece Martires City, PH 4109 -- WORK HISTORY SKILLS TSW Global Solutions, ​PH — O ​ perations Supervisor ● Customer Service APRIL 2015 - JUNE 2016 ● Debt Collections ● Skip Tracing ● English Writing and Responsible in handling at least 10 agents to train and assist in effective collections practices. Tasks also include call monitoring, coaching, and taking escalated calls. WEST Contact Services, P ​ H — ​Senior Recovery Specialist MAY 2012 - APRIL 2015 Main focus is to find contacts for written off accounts through skip Speaking ● Administrative ● Data Entry ● Internet Research ● Speedpay Process ● Expert in MS Office tracing using Accurint, Whitepages, and Experian. Secondary task is to Programs collect substantial amount on these accounts by providing options suitable for debtor’s financial capacity. AllsecTech Manila, ​PH​ — ​ T ​ eam Captain MARCH 2010 - MAY 2012 Responsible in handling at least 10 agents to train and assist in the system navigation, collections process and effective practices. Tasks also include call monitoring, coaching and taking escalated calls. Convergys, ​PH​ — ​ ​Collections Specialist RELATED FEDERAL REGULATIONS ● Practices Act ● Truth in Lending Act ● Credit CARD Act 2009 ● Fair Lending Act ● Fair Credit Reporting SEPTEMBER 2008 - MARCH 2010 Key area of focus is to successfully collect from delinquent accounts Fair Debt Collections Act ● Unfair, Deceptive, through outbound and inbound calls. Tasks also include payment Abusive Acts or processing thru SpeedPay and proper documentation of calls. Practices E-Telecare, ​PH​ — ​ C ​ ustomer Service Representative MAY 2007 - SEPTEMBER 2008 Provide support for existing customers and upselling of new services. San Sebastian College, ​PH​ — ​ ​Dean’s Assistant JUNE 2005 - APRIL 2007 Tasks include data entry of all incoming students’ information to the school system, recruitment of student assistants, as well as setting appointments to the dean. LANGUAGES English EDUCATION AMA University, ​PH — B ​ achelor of Arts major in English JUNE 2017 - Present An online schooling to gain more knowledge in English. Includes minor IT courses through Lynda.com. San Sebastian College, ​PH — ​BSBA Financial Management JUNE 2005 - APRIL 2007 2 years of basic book keeping, accounting practices and business management. OTHER DETAILS Internet Speed System Requirements