Anjela Abayon

Anjela B. Abayon FREELANCE BOOKKEPER & CUSTOMER SERVICE ASSISTANT COMPETENCIES - Strong communication and interpersonal skills - Client Relationship building, Loyalty & Retention - Highly organized and pays attention to detail - WORK BACKGROUND ESL (English as a Second Language) TUTOR Engoo- Bibo Global Opportunity, Inc. June 2020-present Accountant and Bookkeeper D & J Motorcycle Parts and Accessories Nov 2020- present -Handles inventories -Making Monthly Financial Statement -Account Reconciliation Customer Service Representative WORK EXPERTICE ESL Tutor Financial Reporting, Reconciliation & Inventories Customer Service Assistant online and offline Visayan Electric Co., Inc./March 1,2016 April 30,2020 - Handles customer complaints -Provides Cost Estimate or billing for BULK Power Clients -Prepares Refund check -Answers Inquiry via mobile, Facebook and Twitter -Manages and respond Email Inquiries. Tellering Visayan Electric Co. Inc | July 2011-February 2016 -Process standard teller transactions for customer. -Process 5 customer per minute with extreme attention to details. EDUCATIONAL BACKGROUND CONTACT INFO Mobile Phone: (- Email Address:-Home Address: Lilo-an Cebu, Philippines University of San Carlos (Cebu City) Bachelor of Science in Business Administration major in Financial Management Completed on May 2011 ONLINE COURSE Customer Representative FVA ACADEMY (May -June 2020) Anjela B. Abayon Customer Service Virtual Assistant Dear Sir/ Ma'am, Good Day! I am writing you in reference to the customer service representative & back office position at your company. After seeing your ad posted online, I immediately felt compelled to contact you. As someone who has frequented your business over the years, I believe I have a solid understanding of the needs of your customers. Moreover, I believe that my personal qualities align well with what you are seeking in a representative. I understand that quality customer service is essential to a successful business and I take pride in filling that role. I’ve worked in various customer service roles over the course of my career. I worked as a teller and customer service representative at Visayan Electric Co Inc. (VECO) for nine years. I enjoyed the frequent contact I had with customers and the role I played in solving their problems and take pride in finding creative solutions to problems presented by customers. On an average day, I work with over 50-80 customers, and am able to leave all of them happy with the service they’ve received. In addition, I possess personal qualities that make me an ideal candidate for this position. I enjoy speaking with people and finding solutions to meet their needs. I am able to remain calm and positive even when those around me are feeling stressed and anxious, and I am usually able to help others remain calm as well. I work well independently and require very little direct supervision to successfully complete my job. Moreover, I am an energetic worker who is able to give as much effort and dedication to my last call of the day as I am to the first. I would like to thank you for taking the time to consider my application. Because of the reasons outlined above, I believe I am an excellent candidate for this position. I hope that you will agree with me that we would work well together, and I hope to hear from you in the near future to set up an appointment to further discuss my qualifications. I am available during work hours at phone and by email. I look forward to hearing from you. Respectfully Yours, Anjela Abayon CONTACT INFO Mobile Phone: (- Email Address:-Home Address: Tayud Lilo-an Cebu, Philippines