CURRICULUM-VITAGE
ANJANA
Mob: - -,-
Email: --
CAREER OBJECTIVE
To achieve excellence in working as dynamic professional offering solutions to business using the best available where my analytical ability and analyzing quest are used maximum for growth of the organization and to grow with the organization. Seeking a challenging position in well-established company that offers professional growth and Sample opportunity to learn and enrich my competencies in my profession.
MY PORFILE
I am having 6 years of experience in data entry. I have also good knowledge in Software testing, Jira , Microsoft Teams , PDF Conversion, PDF to doc , doc to pdf etc.
EDUCATION
Master of Computer Application in 2014 from Banasthali Vidyapith, Rajasthan with 69.60 %.
BCA from MaharshiDayanandUniversity in 2011 with 70.933 %.
12th Standard in 2008 from Haryana Board with 71 %.
10th Standard in 2006 from Haryana Board with 55.4 %.
PROFESSIONALCERTIFICATIONS COURSES
Information Management Basic Using DB2 [IBM] in 2011(year)
Tivoli Directory Server V6.3 (TDS) [IBM] in 2012(year)
Rational Application Development (RAD) [IBM] in 2012(Year)
CLOUD COMPUTING [IBM] in 2012 (Year)
CORE JAVA in 2011 (Year)
WORKING EXPERIENCE
Having 6 years’ experience in IT Support, Customer satisfaction and delivery. Dealing with customer queries, providing resolution within the SLA, providing services & solutions to meet the requirements of the external & internal clients.
Project Experience in NIIT Limited.
A result driven IT Professional with about 3 Years of experience in IT Services and Business Integration, Technical Support and Team Management. Compliance Management
Languages: C++, JavaScript, HTML, SQL, shell scripting
Operating Systems: Linux, Windows.
Virtual Infrastructure Technology: VMware
Tools: HPSM
Software asset Management.
Date: April, 2014 to Nov, 2020
NIIT LIMITED Gurgaon
ROLE – Linux admin.
NIIT Limited, A leading offshore IT & software Development Company offers various services like application development, third-party software.
Scope of Work:
Developing logging service requests/incidents on the call logging database whilst ensuring that the information is of a qualitative standard, the processes comply with the ITIL best practice and are within the SLA terms
Using HP Service Manager tool for user problem & using ITIL process in IT Services
Managing users accounts, groups accounts and permissions.
LVM Creation, Formatting and Mounting.
Package installation of Linux servers.
Basic understanding of VM-ware.
Logging to HPOV console to check and verify if there is any critical alerts which are not logged into Snow.
Created DRS and Custom roles for users and Administrators
Experienced in scheduling of backup and restore using Data Recovery tool.
System Administration-Managing Users, Groups, Roles and Access Permissions.
Setting up and monitoring performance monitoring and capacity planning.
Managing Tasks, Events and Alarms
Coordinating with 3rd party suppliers and vendors for hardware / software requests and incidents logged by the users.
Conducting the weekly meeting with the team members and discussing about the productivity and some complicated issues.
Attending conference call with the Centralized Service Desk and conferring about the service incidents.
PERSONAL DETAIL
Name: - Anjana
DOB: -
Father Name : - Mr.Krishan Yadav
Religion: - Hindu
Nationality: - Indian
Marital Status: - Single
Sex: - Female
PAN card no.:- BAZPA5679P
Willing To Relocate: - Yes
I hereby declare that the above information submitted is true to the best of my knowledge.
Date:
Place: Gurgaon Anjana