Anjali Bhosale

Anjali Pratap Bhosale Email:-- Mobile :- Mailing Address : B-1, Chanakya Cooperative Housing Society, 411 Shivaji Nagar, Pune - 411016 To gracefully grow in an organization where my experience, ability to understand technical issues and teamwork will help elevate the reputation of the organization while giving me a chance to learn and improve my skills. Joined Microsoft as a Vendor through Quantum Leap Solutions on May 15th 2017 till date Working as a Support Engineer in Windows Server Storage and High Availability Team. Windows High Availability Team supports Windows Server 2008, 2008 R2, Windows 2012 and 2012 R2. To troubleshoot and Fix Cluster issues in the Operating System is the highlight of the HA Team. Dealing with issues related to Microsoft Failover Cluster 2003, 2008, 2012, 2012 R2. Providing root cause analysis to previous failovers & figuring potential configuration risks Commissioning and Decommission of Windows Server family as per request Troubleshooting performance related issues Working on File/Folder Sharing & Security permissions issues Handle all Severity Tickets and provides solution as per SLA Setting up & managing Hyper-V environments Installing and configuration of Windows Failover Cluster Managing Windows 2003/2008/2012/2016 Servers using Cluster administration Dealing with the issue related to Backup and VSS. Joined Sungard Availability Services on 2nd June 2016 till 12th May 2017. Worked as a Service Management Executive for Enterprise Customers. My responsibilities are to manage enterprise accounts. Service Delivery builds and maintains strong relationships to strategically align technology and service in support of our clients’ business goals and objectives •Dedicated Point of Contact •Customer Advocate •Customer Account Administrator •Customer Operations Manager •Program Manager •Sales Organization Support Convergys India Services Ltd., Pune 04/10/04 – till 15th may 2008 Joined as a CCO on 04/10/04 in the customer care Process (Warranty Exchange ) For AT&T Wireless Responsibilities : Inbound Call Centre Working for a Telecom Process, indulging in troubleshooting phones to rectify issues causing It to malfunction and eventually determining if the issues could be a phone or network issue and processing orders for replacing phones Achievements : Received an award for outstanding quality on a call recorded by the National Quality Manager of AT&T Wireless Received appreciations from customers for outstanding services on call Acted as an SME (Subject Matter Expert) for transition batches. Also, had to drive key performance targets in the team ie AHT, Hold Time and Quality. Achieved DMOQ Award for Outstanding performance and consistency in Call Quality Joined the Microsoft Process as Support Engineer on 20/02/06 till 15th May 2008 Worked as a Sr. Support Engineer in Windows Server Performance Team. Microsoft Enterprise Platform Support. Responsibilities : The Performance Group Supports Windows Server 2003 Family, Windows 2000 Family and Windows XP Platforms. To troubleshoot/fix Core Performance issues of the Operating System is the essence of the Work-Profile; Mainly BREAK/FIX Scenarios Operating System Performance : The Performance Group Supports Windows Server 2000/ 2003 Family. This includes troubleshooting system hangs and lockups, slow/sluggish performance, core operating performance issues, system resource issues and Memory leak issues. Printing : It includes Windows Printing, Print pruning and Printer Publishing using Active Directory. Managing and Troubleshooting Print Servers. Terminal Services : Performance Specialty supports various components of this Technology including: RDP Client and web Client, Local & Redirected Printing, Client Side Redirection, Multi-User Application Support. OS Core Components: Core components that any OS Ships, are supported by the Performance specialty. Those components are namely: Service Control Manager, Remote Procedure Call (RPC), Shell, MUI, Help and Support Services, Windows Installer Service, WMI, COM/DCOM, and Task Scheduler. Microsoft Certified Professional: Exam 70–290: Managing and Maintaining a Microsoft Windows Server 2003 Environment. Degree Institution/Board Year Performance Bachelor of Arts Pune University (FergussonCollege) 2004 Higher 2nd Class Class XII HSC Board. (FergussonCollege) 2001 First Class Class X SSC Board. (Mt Carmel School ) 1998 Second Class Operating System Administration of WINDOWS 2000 & 2003 Family, Windows XP, Windows Vista, Windows Server 2008 ,2008 R2,2012 and 2012 R2. Servers File & Print Servers, Terminal Server, Failover Clusters, Hyper-V servers Comprehensive problem-solving abilities Excellent verbal and written communication skills Ability to deal with people diplomatically Willingness to learn Team facilitator English, Hindi, Marathi. Traveling and Driving. Cooking, Listening to Music and Watch Latest Movies. Date of Birth (Mandatory) : 28Th October 1982 Passport No (): Qualification: Voice Support Exp in Months /Years : 5+ Yrs Currently Working on Voice Support : Yes Joining Period:45 Days Current Salary: - 9,00,000 Expected salary: - As per industry standards. Notice Period: - 45 Days Date Of Birth:- Willingness to relocate: - Yes Total IT experience: - 5+ yrs Relevant experience in: - 5+yrs