Anjaba Atiku

ANJABA ATIKU Address: Flat C3, New Court Place, Omoleye Street, Alagomeji Yaba, Lagos. Email:-Tel: - Objectives Providing high-end frontline IT Technical Support services to companies across the globe. An SME (Subject Matter Expert) in Microsoft 365, Azure Cloud technology and advanced troubleshooting, as well as full-stack Web and Mobile Application Developer with about three years of experience in building world class Applications, using current technologies. My greatest strength is to bring on board unique and brilliant ideas to transform businesses, and to likewise proffer superior service experience to companies. Professional Summary Work History Technical Support Engineer Stage 2 - Tek-Experts Nov 2020 – till date Concierge (EXO, SPO, IVR, ODB, Teams, ODT, Commerce, Delve, Bookings) - Experienced in providing superior service frontline Technical Support to clients, using advanced troubleshooting mechanisms. Working with Office 365 Directory Synchronization tool(DirSync), Microsoft Azure Active Directory Connect tool (AD Connect), and advising Customers on best course of action. Working with DNS -Types or records, record creation, DNS management, DNS troubleshooting. Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services. Guide Customers on the best course of action. Active Directory, Group Policy Objects, File Share. Experienced with using and troubleshooting Outlook 2016 within the network environment (permissions, calendar sharing and delegation). Troubleshooting and setting up of basic Exchange functions for customers Management of Active Directory to suit a desired purpose for customers. Navigating basic SharePoint for Customers, likewise carrying out advanced troubleshooting. Initiating a structured activity for Customers, in compliance with the internal rules and procedures of the Company, and the internal Regulations. Working autonomously as part of a Global team. Incidence Management experience - including managing business expectations and communications for clients. Basic User & Security Group Active Directory administration guide for customers. Assign Users permissions to manage your organization's email and mailboxes from the Exchange Admin center for customers globally. - - Set up an archive and deletion policy for mailboxes in organizations for clients. Setting up of "send as" and Send on behalf" delegates for someone's mailbox for client companies. Enabling Email anti-spam protection and malware filters and other complexities involved for client companies as well. Configuring permissions in Exchange Online and Manage Role Groups, in relation with the organization's policies to suit client needs. Delegating SharePoint Admin roles to manage Microsoft 365 Groups, including creating, deleting and restoring groups and changing group owners for clients. Management of sharing settings at the organization level for companies. Management of site storage limits. Ensuring proper management of meetings, including meeting policies, configurations, and conference bridges. Proper configuration of voice, including calling policies and phone number inventory and assignment. Guiding clients in managing all org-wide settings, including federation, teams upgrade, and teams client settings. Ensuring good guidance on teams in organization and their associated settings, including membership (group management supported via PowerShell, team management in Teams admin center. Manage Teams – certified devices and set up and assign configuration policies. View User profile page and troubleshoot user call quality problems using advanced troubleshooting toolset. Access, monitor and troubleshoot tenants' call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users impacted by poor quality for clients. Troubleshoot communications issues within Teams by using advanced troubleshooting tools. Management of Teams configuration and updates, review device health and status of connected peripherals, set up and apply configuration profiles, and restart devices for customers. Maintaining and managing the Teams service, and creation of Microsoft 365 Groups. Providing advanced troubleshooting using both Internal/External tools. Deep Knowledge of using PowerShell cmdlets in troubleshooting Microsoft 365 Applications. Plan Security and compliance roles and policies for Microsoft 365. Manage Microsoft 365 subscription and Tenant health. Managing and implementing Multi-Factor Authentication (MFA) to suit a desired purpose. Managing Teams as well as integrating it with other Microsoft 365 Applications, and also carrying out advanced troubleshooting. Basic knowledge of Office Deployment Tool (ODT). Management and registration of VLSC. Proper use of Office Deployment Tool and configuration. Advanced troubleshooting of OneDrive for clients, and integration. Providing onsite End User IT support to client companies. Troubleshoot Operating system issues – Windows and Linux (CentOs). Ensuring optimization techniques to maximize the efficiency of computer systems. - Collaborating with other Onsite partners and remote IT support teams to troubleshoot and resolve issues related to services in the IT environment. Troubleshooting and resolving desktop issues in relation to break/fix, viruses, advanced troubleshooting, and much more. Good knowledge of Delve and its optimization. Ensuring proper licensing, billing and lifecycle management for Office 365 applications for customers. Responsible for configuring and troubleshooting Microsoft Bookings for client companies, in accordance to their need. Technical Systems Associate – Moov Africa - - - - - Jan 2020 – Oct 2020 I was responsible for strategizing and handling day to day IT operations for current contracts and pilot projects. I was responsible for integration of all aspects of our manual operations with required technology. Web Development: I developed a unified vision for software characteristics, excellent web layout and the functionality of the Company general IT framework. I am also responsible for the coding, innovative layout redesign and re-launch of our website. This also includes checking everything from the home page, to site layout and functions, making changes and improvements all the way from the bottom up Software architecture: I was in-charge of intuitive high level decisions for Software development, see the “big picture” and create architectural approaches for software design and implementation to guide the development. The goal is to provide a framework for the development of a software or system that will result in high quality IT solutions. Application Development: I was responsible for the design and code functional programs and applications with the goal to write “clean” and flawless codes, aimed at producing fully functional software applications according to need. Oversee the development and use of data systems. To discover efficient ways to organize, store and analyze data with attention to security and confidentiality. Server Administration: I was responsible for the company’s Linux (centOs) server operations and constant maintenance. I was responsible for liaising with external Developers on the Enterprise Software upgrade for better functionalities to enhance robust operability. Overseeing the company’s website and carrying out critical analysis using Google Analytics. This also includes increasing the website’s visibility through SEO (search engine optimization) techniques. Other responsibilities include ensuring that the social media platforms were well managed, and it projected the company’s goals, vision and likewise created a great online presence. I was responsible for configuring Windows OS, Network and local printers, and business applications. I ensured good networking concepts TCP/IP. - I was responsible for test transactions and test run to find errors and confirm programs meet specifications and regulatory compliance. I was responsible for training end users to use programs. I was responsible for Cloud-DevOps Enterprise Application and constantly redefining better operations and processes. I handled the complexity of data management, and to ensure that information flows timely and securely to and from the organization as well as within. I devised and implemented efficient and secure procedures for data handling and analysis, with attention to all technical aspects. I created and enforced policies for effective data management. I formulated techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data. I established rules and procedures for data sharing with management, external stakeholders etc. I supported others in the daily use of data systems and ensured adherence to legal and company standards. I assisted with reports and data extraction when needed. I monitored and analyzed information and data systems, and evaluated their performance to discover ways of enhancing them (new technologies, upgrades etc.) I ensured digital databases and archives are protected from security breaches and data losses. Troubleshoot data-related problems and authorize maintenance or modifications. Developer – E-network IT Centre - 2014 – 2019 I was responsible for the design of the overall architecture of the web application. I maintained quality and ensured the responsiveness of applications I collaborated with the rest of the engineering team to design and lunch new features. I was responsible for the code integrity and organization. Understanding and implementation of security and data protection Education - National Youth Service Corps (NYSC) 2016 Federal University of Technology Yola (MAUTECH) Information Technology (B.Tech) - Skills - Experienced in Microsoft 365 and Azure Cloud technologies likewise rendering advanced troubleshooting solutions using PowerShell, internal and external tools. Basic knowledge of server operations, systems monitoring, Bandwidth, Applications Virtual Environment, Remote System, IoT and more. Experienced in Web development /Software development using HTML5, CSS3, Bootstrap, Photoshop, JavaScript, Java, XML, JQuery, Node.js, React.js, Redux and Mongo DB. - Database Management Android Development using (Java, XML) · General Knowledge of Mobile, Web Application and Software Development Architectures, Trends and Emerging technologies. Understanding of Google’s Android design principles and interface guidelines. Familiar with Cloud message API’s and push notifications. · Linux (centOs) Server Administration. Familiar with Cloud based technology. Experienced with Windows 7/10 administration and bug-fixing in an active directory environment. Outstanding analytical skills in Microsoft Office Applications. Good knowledge of office 365 applications. Other Skills - Over 90% of projects led were finished in due time. All projects executed were a huge success with maximum efficiency. History of success innovations leading to cost savings. Good knowledge of Microsoft office. Certification - Microsoft Certified: Azure Fundamentals Referees - Referees will be made available on request Issued Mar 2021