Anitra Moorehead

ANITRA MOOREHEAD Dallas, TX 75287 •- •- Summary Motivated professional offering Associate in Business Finance Accounting. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Skilled in billing, data entry and customer service in minimal supervised settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings. Skills Database updates Generally Accepted Accounting Principles (GAAP) General ledger entries Account updating Manual processing Bill payment Vendor account monitoring Call Center Operations Customer relations Promotional support Certified in 10-key Collecting information Error identification Proficient with Microsoft Office EXPERIENCE Auditor Research Analyst , 02/2016 to Current McLane Company – Dallas, United States Ensure all billing data matches i.e account number, meter number, company name, company address. Complete 35 bills per hour. Completed accurate and efficient data entry and database updates to support business operations. Identified and corrected data entry errors to prevent duplication across systems. Reviewed and updated account information in company computer system. Compiled data from source documents prior to data entry. Carrier Account Manager, 04/2014 to 02/2016 MW Logistics – Dallas, United States De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Handled client inquiries with exceptional professionalism and enthusiasm. Provided assistance to plan participants by explaining Medicaid benefits information to ensure educated selections. Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations. Answered 35 daily phone calls to resolve Health Insurance related customer issues. Carrier Billing I Specialist, 04/2014 to 02/2016 MW Logistics – Dallas, United States Performed data import, scanning or manual keying processes to verify invoice accuracy. Executed account updates and noted account information in company data systems. Created highly organized filing system for account documents resulting in increased efficiency. Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment. Senior Customer Service Advocate , 07/2010 to 04/2014 Aegis – Irving, United States Explain Healthcare Benefits. Review Medical & Rx Claims. Medicare Certified. Health Event Case Manager. Trained Employees on Ramp up for Navigate4Me Program. Developed appropriate care plans for at-risk individuals and high-risk families. Coordinated support services and optimized communication between healthcare workers and patients. Optimized program resource utilization to prevent unnecessary hospital admissions. Reviewed treatment plans against individual goals and healthcare standards. Managed logistics for abuse and neglect cases from start to finish. Education and Training Bachelor of Science: Accounting, 05/2014 Kaplan College - Pine Bluff, AR 3.34 GPA Cum laude graduate Honor Roll SU 21, FA 21 Associate of Science: Accounting, 06/1999 Dalton State College - Dalton, GA 3.5 GPA High School Diploma: Child Development, 05/1996 Lafayette High School - Lafayette, United States GA