Anitha Dayanand

Anitha Dayanand I am a resourceful Project Manager with over 15 years of expertise in Learning Support Manager/Project Manager communication strategies, I excel in delivering client-centric Edtech business operations, retail banking, customer retention and business development. With a dynamic blend of project management expertise and a deep understanding of effective solutions that drive satisfaction and loyalty. My track record includes successfully managing challenging projects, fostering strong client relationships, and implementing innovative communication Contact techniques that enhance client engagement and retention. I am Address coached clients from SBI mutual funds, L&T, Mahindra Holidays, Bengaluru , India 560100 Makeen Energy, Aditya Birla Group etc. also a Communication fitness coach to corporate clients and have Phone - Work History E-mail- 2022-07 - m Current Project Manager - Learning Experience Vani. coach LinkedIn Develop and manage projects, including www.linkedin.com/in timelines, resources, and deliverables /anitha-dayanand- On boarding the client to Vani digital platform - a- including HR, Managers and the participants WWW https://bold.pro/my/anithadayanand/726r Skills Highly experienced in Customer Relationship Management Project Management Responsible for alignment of coaches with participants of the program Understand learning needs of the batch and overlooking content creation and playbook curation Periodic meeting with the HR and L&D professionals to appraise them on the progress Mentor and support the Coaches as and when required Publishing of daily and weekly progress reports to clients Devise workshops, learner engagement activities, Training & Development Customer Retention Credit and Risk Analysis Content writing panel and focus group discussions Responsible for ensuring maximum learner attendance throughout the program and delivering an excellent learning experience for both learner and the client Ensure successful project delivery within agreed Business communication upon timelines coaching Manage client expectations and foster positive Client Interaction and co-ordination client relationships Clients handled - SBI Mutual Funds, Pidilite Industries, Aditya Birla Group, YES Bank, Mahindra Overlooking projects from start to finish Languages Holidays Etc- Credit Analyst Dubai First Served as Credit Analyst; held accountable for processing credit proposals and credit card English applications for approval or within the stipulated Hindi turnaround time Ensured consistent application of credit policy Kannada and quality of underwriting decisions to minimize risk and avoid possible loss by proactive fraud Tulu detection Performed all necessary system checks and pre-screened for cases logged in Validated information given by customer seeking credit facility Completed evaluation & analysis of creditworthiness through financial statements, cash flows and profile analysis 2008-01 - Supervisor - Business Development Unit 2014-03 Dubai First Supervised, guided & mentored team of Customer Service Executives managing business development functions like selling loans, balance transfers, insurance products, and customer base retention Oversaw critical measurement parameters of the channel encompassing Call Productivity, Call Flow, call Efficiency and Conversion Ensured achievement of targets & objectives that are set out for the year to enhance revenue build-up of portfolio Took appropriate action to improve and highlight representative statistics viz Base available, calls made, total sales and conversion rates Oversaw calls to improve call quality, minimize errors and track performance; maintained Scorecards; impart feedback and training to the team on an on-going basis 2004-09 - Customer Loyalty Officer 2006-12 Dubai Bank Contacted potential or existing customers to inform them about a product or service using scripts; communicated with customers applying for their account closure Played a key role in ensuring and maintaining 80% of customer retention rate Efficiently & effectively managed upgrade of cards and x-sell of loans and balance transfer Provided training and guidance to the team on product, systems & credit policies- Customer Retention Officer Citibank Managed all closure requests from account holders & retained them with an aggregate retention rate of 80% Education Bachelor of Arts: English Literature & Psychology Mangalore University Diploma: Computer Applications Aptech Institute - Mangalore, India Special Highlights Fetched a team award (As part of the Credit and Risk Team) for securing highest and fastest number of credit card approvals Known for expanding a 20 member telesales team to a team of 50: responsible for recruiting, training and mentoring team members during the merger process of Dubai First with First Gulf Bank, Dubai UAE Leadership Attributes: Driven to succeed and excel, Innovative in thought and solutions, Problem-solving, Persuasive Communicator References References available on request Training Certified in NLP (Neuro-Linguistic programming) Certified Communication fitness Coach - by Coacheque, Vani.coach