Anita Zuuri

ZUURI ANITA Lakeside Estate, Greater Accra, Ghana- |- Results-driven IT and administrative professional seeking a remote/on-site client care role where I can leverage my technical expertise and customer-centric experience to deliver exceptional support. EXPERIENCE Admin Assist, Billing Department | AK POKU LAW PLLC (January 2025 - Present) - Invoice processing & distribution and Billing record maintenance. - Client billing inquiry resolution and Data entry for billing transactions. Customer Support, Ingenuity Alliance (July 2024 - December 2024) - Respond promptly to customer inquiries, resolving issues efficiently and ensuring satisfaction - Monitor order status, provide timely updates, and coordinate with delivery teams - Investigate and address customer complaints, process refunds, and maintain positive relationships Call Operator (Contract), Unateus (March 2024 - June 2024) - Answer incoming calls, provide product/service information, and address customer inquiries - Qualify potential customers, gather information, and transfer qualified leads to sales representatives - Document call interactions, update customer information, and contribute to data analysis Center Operator (Contract), Amber Stone (November 2023 - February 2024) - Accurately handle customer inquiries, ensuring high-quality interactive records - Managed calendars, maintained precise transaction documentation, and provided product/service information Administrative Assistant/Digital Marketer, DroDai Company Ltd (May 2023 - October 2023) - Scheduled meetings, coordinated calendars, and developed digital marketing strategies - Created engaging social media content, conducted market research, and analyzed data Payment Assistant, SBP Solutions Africa (January 2023 - May 2023) - Processed invoices, updated client records, and performed loan reconciliations - Communicated daily with customers to resolve complaints, maintaining high satisfaction Content Writer|Teacher, the Vocal Ghanaian (April 2022 till Date) - Draft and edit articles on various topics, ensuring high-quality content for publication. - Taught students from diverse international backgrounds, delivering high quality instruction on a part-time basis. Personal Assistant (Contract), Sesil Consult (August 2022 – October 2022) - Managed accounts, administrative tasks, and employee payroll. - Delegated tasks and provided excellent customer service, overseeing daily operations. Insurance Agent / Customer Support, Mtn Ayo Ghana | November 2020 – February 2022 - Implemented CRM techniques to decrease complaint resolution time by 40%. - Enhanced customer satisfaction through proactive service approaches. EDUCATION - Certificate in Digital Skills, ALX AICE and Virtual Assistant - Certificate in Data Labeling, KOICA DATAMAKER IBS (January 2024 - February 2024) - Certificate in Digital Skills, The Techy Train Incubator Foundation Program (February 2023 March 2023) - Certificate in System Engineering, IPMC (August 2017 - March 2018) - WASSCE, Christ the King Catholic Senior High School (September 2012 - May 2015) SKILLS Technical Skills: - Data Annotation - Microsoft Office - Graphic Designing Soft Skills: - Analytical Problem Solving - Time Management - Team Collaboration - Content Writing - Project Planning Language Skills: - English (Fluent) ACHIEVEMENTS - Best Student for Academics