ANITA UCHE
Lagos, Nigeria | - |-https://www.linkedin.com/in/anita-uchey
SUMMARY
Passionate professional with experience in customer service and remote assistance. Skilled in resolving
customer concerns and managing administrative tasks efficiently. Committed to helping clients and
facilitating processes with clear communication and attention to detail.
SKILLS
● Confidentiality and Discretion
● Clear Communication
● Detail oriented
● Resourcefulness
● Organization
● Data entry and Management
● Email and Calendar Management
● CRM Software Proficiency
● Customer Service Background
● Expense Tracking
● Meeting and Appointment Scheduling
● Online research
● Travel research and booking
WORK EXPERIENCE
NowNow Digital Systems, Lagos, Nigeria - Customer Care Executive
February 2023 - July 2024
● Effectively handled live chats, emails, and call queries within a strict time frame, promptly
resolving issues and improving overall customer response time and satisfaction by 30%.
● Proactively resolved issues through detailed analysis and critical thinking, reducing response
time and minimizing customer effort.
● Increased team efficiency by 25% through document management and accurate data entry
tasks.
Jumia Nigeria, Lagos, Nigeria - Customer Care Representative
September 2022 - December 2022
● Expertly handled a large volume of inbound and outbound calls, consistently delivering
professional service and improving response times, ensuring positive and seamless customer
interactions.
● Described product and service details to customers to provide information on benefits and
advantages, increasing customer understanding and satisfaction by 20%
● Executed a high volume of customer queries simultaneously through effective multitasking,
ensuring prompt and quality service delivery.
● Conducted data entry for customer information and purchase records, achieving a 95%
accuracy rate and maintaining high data quality.
Omah Grandeur - Administrative Assistant
February, 2019 - August, 2021
● Designed calendars, including scheduling meetings, appointments, and travel arrangements,
improving time efficiency and smooth operations.
● Tracked shipments, orders, and delivery schedules ensuring timely production and product
availability.
● Digitally organized and maintained office files, making document access easier.
● Prioritized emails to ensure important communications were promptly addressed.
EDUCATION
ALX Africa - Virtual Assistance
September, 2024
Atingi Learning - Customer Care and Complaints Management
October, 2024
Imo State University - Bachelor of Arts, Theatre Arts
September 2015 - September 2019
● Theatre Management
● Technical Theatre
CERTIFICATIONS
Certified Virtual Assistant, ALX Africa- September, 2024
Certified Customer Care and Complaints Manager, Atingi Learning - October, 2024
