Anita Rawat

CURRICULAM VITAE Anita Rawat D/O Sh. B.S.Rawat, RC-22 Himalaya Vihar khora Colony Ghaziabad, India #- E-mail:- OBJECTIVE: To work in a challenging environment that would utilize my overall abilities, knowledge, skills and help in taking up responsibilities entrusted to me by the management and also help me with my career growth in a prosperous manner. ACADEMIC QUALIFICATION: BA from Delhi University. 12th Pass from CBSE Board, Delhi. 10th Pass from CBSE Board, Delhi. WORK EXPERIENCE: Cognizant Technology Solutions, Noida Specialist (16th July 2020 to till date) Nature of Work: Worked on personal insurance policies (Home, Auto). Review policies as per client as per client guidelines and process accordingly. Review Proofs of Credits (State Specific Coverage etc.) on behalf of Travellers Insurance Company to ensure that Proofs are valid. Send letters to the customers for provide incomplete information using Fax, email and text. Maintain productivity, accuracy and TAT for all Transactions. Credits Proofs are technically checked to ensure completeness and accuracy. Ability to understand work related to Mortgagee, Cancellation and Rewrite of the policy. Prepared reports of productivity, inventory and fill dashboards on daily basis Trained new joiners about process, procedure, Team responsibility, Target, TAT, Customer satisfaction Responsible to download all application received and make them ready to work Allocation of work and prepare report after completion of work WORK EXPERIENCE: MetLife, Noida Senior Associate (Nov 2018 – To 5th June 2020) Working as a senior associate in RIS Direct Pay Ops process. NATURE OF WORK: The role is to Process multiple benefits like Death benefits and Retirement. I work for new and existing business bills and renewals. we input group information and premium into billing system to create accurate billing for group. MetLife receives the new retirement package from annuitant, we need to be check whether are in good order or not. All paperwork needs to be checked as there are something missing or not. Issue the payment to Annuitant as per their Form of annuity verify all the information before process the retirement. Raise a calculation for Annuitant. I am also doing project base work, DI Clean up and Address verification. Managing the queue according to TAT. MetLife, Noida Senior Associate (March 2011 – till the date) Worked as a senior associate in P&C claim process. The process involves issuing payment to the medical service providers, customer correspondence, reconciliation of ledger and payment amount and sending explanation of benefits to the policyholders. NATURE OF WORK: Issue a Cheque to the Vendors, Medical Providers and Insured If any problems arises while making cheque then we discuss the problem with adjuster and solved the problem via mail and chat. Working closely with the 1st Party Adjusters in order to settle the 1st Party Medical Claims Handle the medical provider and Insured Invoices, we received an invoice and and finishes when payment has been made and recorded in the general ledger. We received paper invoices, PDF, or other electronic fund transaction . Verifying the payment requests for duplicates and approving them for payment Mentoring New Hires. Managing the queue according to TAT. Making various reports for my team like Productivity Report, DWC Report, MER, MPR on weekly or monthly basis Genpact, Gurgaon Process Associate (June 2010 – February 2011) NATURE OF WORK: Validate the Claims Check the suitability of Claims Inform to the customer for required document related to Claims. Core Competencies Operations Management Managing various operational reports. Preparing MIS reports & other statements with a view to apprise management of process operations and assist in critical decision-making process. Process Improvements Identifying improvement areas & implementing measures to maximize customer satisfaction levels. Worked on RCA, Cause and effect, Process map, and different charts for improving the process. Cross trained in multiple processes. Technical Qualification I have knowledge of MS Office. Strengths Quick learner Energetic and self-motivated team player Hard Working Personal Details Husband Name :Mr Bhupender Singh Date of Birth :July, 5th 1983 Marital Status :Married Language Known:English, Hindi Contact Numbers:-,- I hereby declare that the aforementioned information is true to my knowledge. Place: Date: (ANITA RAWAT)