Anita Obianuju

PROFILE Seasoned customer service/administrative personnel with over 4 years’ experience across multiple organizations. EDUCATION Higher National Diploma | Auchi Polytechnic, Auchic Sep 2014 - Oct 2018 Higher National Diploma in Office Technology and Management/Secretarial studies OBIANUJU AKARAIWE EXPERIENCE Call Centre/Support Agent (Upwork) | Rolin Estate Management E:-L: https://www.linkedin.com/in/ akaraiwe-anita-583a5550/ A: Lagos, Nigeria Nov 2021 – Jan 2022 Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues and reporting to the high-level management. Routing inbound calls to the appropriate resources. Nationality: Following up complicated customer calls were required. Nigeria Completing call notes and call reports as necessary and updating them in the CRM. SKILLS Time management Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating and coordinating with internal Problem solving communication skills departments. Generating leads Other duties as assigned. Virtual/Admin Assistant (Upwork) | Lorez Enterprise Jun 2021 - Oct 2021 LANGUAGES English Online Market Research Proofreading and editing business material, reports, newsletter etc. Interpreting data and creating data summary presentations Data entry and database management Calendar management Scheduling and managing appointments Assisting with travel planning and accommodations Manage emails and responding to inquiries Customer follow up Set-up auto-response on Mail chimp, Weber etc. Front Desk/Customer Service Representative | George's Memorial Medical Centre, Lagos Jan 2019 - Mar 2021 • Greet and attend to patients in person and over the phone. Professionally assist doctors, staff, visitors, and patients. • Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs. • Answer all phone calls in a professional and courteous manner. • Maintain confidentiality of all doctor, staff, and patient information. • Schedule appointments between doctors and patients. • Liaise between medical departments with discretion and professionalism • Adhere to policy and procedures during all activities • Assist with admissions/treatment as per agreed protocols. • Ensure that stock levels are adequate and orders are made timeously. • Communicate medical results to patients under clinical supervision. • Complete accurate documentation of patient visit Front Desk/Customer Support Agent | IEC Nigeria Limited, Lagos Nov 2018 – May 2019 Greet guests and provide them with superb customer service. • Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. • Answer all client questions and incoming calls. • Redirect phone calls to the appropriate department and take down messages. Accept all letters and packages, and distribute them to their appropriate departments. Monitor, organize and forward emails. • Track and order office equipment and supplies. Maintain records and files • Prepare letters, memos, invoices etc. Direct Sales Agent/Customer Support Agent | Union Bank Nigeria Limited July 2011 – Dec 2013          Meeting or exceeding weekly, monthly, and yearly sales quotas. Canvassing assigned territories to present company products to potential customers. Assisting management in identifying viable marketing and pricing strategies. Attending trade shows and other industry-related events. Preparing sales proposals for potential buyers. Completing regular sales reports specifying the number of sales made. Demonstrating product features to customers. Contacting leads and setting up appointments to present company products. Completing order forms and submitting them for processing. Sales Representative | Magrellos Fast Food Apr 2009 – May 2011 Prospect and qualify new sales leads Schedule meetings and presentations with prospects Create, plan, and deliver presentations on company products Track all sales activities in company CRM system and keep current by updating account information regularly Communicate customer and prospect product pain points to appropriate departments Maintain a well-developed pipeline of prospects Develop strong, ongoing relationships with prospects and customers Meet and/or exceed quotas Coordinate with other team members and departments to optimize the sales effort REFERENCES Miss Faith Annie-om George's Memorial Medical Centre - COURSES Customer Service Management | Alison Online Study Aug 2016 - Sep 2016 Introduction to E-learning and Practice | Alison Online Study Aug 2019 - Sep 2019 Customer Service Foundation | LinkedIn Online Learning Nov 2021 - Nov 2021 Google suites, Gmail Management | Cousera Online Study Dec 2021 - Dec 2021