Anita Kankani

Hi there! I’m Anita Kankani, a dedicated Remote Customer Service Representative and ESL Tutor with over five years of experience helping people solve problems, learn new skills, and feel genuinely supported. I’m passionate about clear communication, empathy, and making every customer interaction a positive one — no matter the situation.

Over the years, I’ve worked with global companies and individuals from different backgrounds, managing high volumes of customer inquiries through email, chat, and phone. My goal is always to listen first, understand the issue, and provide a fast, helpful solution. I’ve handled up to 100 customer interactions per day while maintaining over 95% satisfaction, and I’m proud of being recognized for my calm, solution-driven approach even under pressure.

I’m currently working remotely as an Online English Tutor with Engoo, where I teach students from beginner to advanced levels. This role has strengthened my ability to explain complex ideas clearly, stay patient, and adapt my communication style to suit each person’s needs. It’s also taught me how to build trust and maintain meaningful relationships in a completely virtual environment — a skill that translates perfectly into remote customer service.

Before that, I worked as a Call Center Agent and Assistant Team Lead at Outsource Global Technologies, where I trained and supported other agents, ensured daily targets were met, and helped improve call handling times. I was also part of Truworth Fashion House, where I managed online customer orders, resolved issues, and helped increase repeat customer purchases through consistent, friendly follow-up.

I’m skilled in using tools like Zendesk, HubSpot, Freshdesk, Zoom, and Slack, and I enjoy learning new systems quickly. I’m self-motivated, reliable, and thrive in structured remote environments where communication and teamwork matter.

If you’re looking for someone who genuinely cares about your customers, takes ownership of every task, and consistently delivers excellent results — that’s exactly what I bring. I value professionalism, empathy, and growth, and I’m excited to work with companies that share those same values.

Let’s connect — I’d love to contribute to your team and help create great experiences for your customers.