Anita Kalu

Anita Ude Kalu- - Nigeria Professional Experience____________________________________ Administrative Virtual Assistant, Pseven Medical Centre March 2024 - Present ❖ Customer Relationship management. ❖ Online patient booking and appointment reminder. ❖ Managing patient records and ensuring it is kept up-to-date with medical results at all times using Electronic Medical Records ❖ Liaising with the onsite Customer Care Representatives to develop onboarding materials based on frequently asked questions and improving the efficiency by 30%. ❖ Support with the paperwork and initial orientation for new employees. Digital Telemarketer, Teezzor consulting September 2022- March 2024 ❖ Conducted periodic market research and user surveys to identify customer needs. ❖ Researched market and customer trends to gain insights into customer needs which helped in understanding the customer and informing design direction. ❖ Prepared thoroughly detailed reports based on market findings, insights, and gave recommendations based on findings. ❖ Managed inventory and ensured it was kept up-to-date at all times using Microsoft Excel. ❖ Scouted and reached out to influencers - local and international, that aligned with company values, for collaborations. ❖ Systematic arrangement of items at warehouse and ensured all items were stored in good condition for delivery. ❖ Managed dissatisfied customers by using problem management skills to address issues before escalating to senior management for urgent resolution. ❖ Reviewed data for errors and made necessary corrections. Administrative Virtual Assistant, El-Kay-Kay Industries February 2019 – August 2022 ❖ Handled 90+ inbound calls weekly from clients to provide insights on available products and ensure effective communication to close sales. ❖ Conducted pre-sales engagement over the phone. ❖ Collated and updated client’s information. ❖ Made use of communications and computer programs (Teams, Facetime, Zoom, Google meet, slack, excel sheet and skype). ❖ Customer Relationship management. ❖ Liaised with the sales team to develop onboarding materials based on frequently asked questions and improved the efficiency by 30%. ❖ Managed dissatisfied customers by using problem management skills to address issues before escalating to senior management for urgent resolution. Education __________________________________ Medicine and Surgery (MBBS) Afe Babalola Ado-Ekiti, Nigeria Sep 2017- June 2020 Training Courses ⮚ Project Management in Global Health, University of Washington, Department of Global Health, E-Learning Program. August 2023 to October 2023 ⮚ Infection Prevention and Control (IPC) core components and multimodal strategies - WHO Health Emergencies Programme 2020. ⮚ COVID-19 Operational Planning Guidelines and Covid-19 Partners Platform to support country preparedness and response, WHO Health Emergencies Programme, WHO. ⮚ WHO/ICRC Basic Emergency Care: Conflict-Related Injuries, WHO Health Emergencies Programme, WHO. December 2023 ⮚ HHFA data collection Training of trainers- WHO Health Emergencies Programme 2024. ⮚ Inequality Analysis using Excel: Disaggregated data- WHO Health Emergencies Programme 2024. ⮚ Infection Prevention and Control- WHO Health Emergencies Programme 2023. ⮚ WHO Pre-deployment Pack- WHO Health Emergencies Programme, 2020. ⮚ Virtual Assistant Training, A complete Guide: Work from Home. Udemy, 2024. Skills ⮚ ⮚ ⮚ ⮚ ⮚ Effective Communication . Problem solving Product knowledge . Conflict management Strong Negociation skills . Problem solving Zoho desk . MS Office Customer Account Mannagement