Anisha Dwivedi

Curriculum Vitae Personal Details Name: Anisha Dwivedi Nationality : Indian Date of Birth: 22ndJuly 1996 Gender : Female Address : Neena Apartment, 48, Canal Street, Sreebhumi, Lake Town City : Kolkata Zip code: 700048 Contact : - Email - Career Objective Professional Guest Relation Executive looking for a position with increased responsibilities within a fast growing organization which will utilize current skills and continuously motivate and drive me to do my best and to improve my skills and abilities to be able to assist the organization in achieving its goals. Educational Background 2018: Vidyasagar College, Calcutta University (CU), Bachelor of Arts (BA), English Honours. 2014: Our Lady Queen of the Missions School, Kolkata, ISC Board, 83%. 2012: Our Lady Queen of the Missions School, Kolkata, ICSE Board, 81%. Experience Guest Relation Executive - 1st February,2020 – Present. ITC Hotels One Complex (ITC Sonar/ ITC Royal Bengal) Meet and greet all guests upon arrival and departure. Make and confirm reservations for guest. Ensure proper room allocation. Register and check guests in. Confirming the relevant guest information. Inform guests about payment methods and verify their credit card data. Escort VIP guests to their allocated room and explain the facilities and room features. Maintains regular contacts with guests. Listen and respond to guest queries and requests both in-person and by phone. Obtains guest feedback on their stay in the hotel. If complaints, taking immediate actions to remedy solutions. Record daily activities and complaints in the guest relations logbook and inform respective department heads for immediate actions. Compute all guest billings, accurately post charges to guest rooms. Close guest accounts and check guests out. Reviewing charges with guests during the check-out process. Process accurate payment. Working closely with Food and Beverage team especially Room service Team and Housekeeping team. Promoting all outlets and any special promotions going on. Assists all guests utilizing the Executive Lounge. Skills Fast learner and can work individually as well as in a team. Constantly innovating new customer satisfaction measuring methods. Good communication skills and high proficiency in English, both written and spoken. Focused and can maintain a positive attitude, even in difficult situations. Ability to work under pressure and take responsibilities. Effective research skills. IT Skills Familiarity with MS-Office (MS-Word, MS-Excel, MS-PowerPoint), Email and Internet. Certificate of MIS from Aptech Learning. Languages known English: Reading, writing and speaking Bengali: Reading and speaking Hindi : Native Interests Reading books, travelling, cycling. Reference Mr. Ansuman Bhattacharya, Service Delivery Manager at Tech Mahindra, Hyderabad.