Anish Basu

Anish Basu Dip. Civil Engineering / Sr. Accounts Receivable Analyst Contact No. : -(M) E-mail :-Present Address (Residential): C/o Mr. Anjan Basu, Flat No-1, 4th Floor, Block-C, Sreya Residency, GF-19/2, Nabapally, Baguiati, Kolkata-700059. CAREER OBJECTIVE To work with a firm with a professional, work driven environment where I can apply my knowledge and skills, enabling me to grow within it, while fulfilling organizational goals. BASIC ACADEMIC CREDENTIALS Qualification Board/University Diploma (Civil Engineering) Kingston Polytechnic Year Percentage March, 63% 2015 High School CBSE North Point Senior Secondary March, 51% 2012 WORK EXPERIENCE  Company: Concentrix India Pvt. Ltd.  Designation: Process Associate / Practitioner / Customer Service  Duration: 1 year 2 months  Service Duration – ● Start Date: 04/09/2016 ● Last working Date: 07/12/2017  Certificate: Star Performer for the year 2016-17  Company: Sun Knowledge Pvt. Ltd.  Designation: Process Associate / A.R.(Accounts Receivable)  Duration: 2 years 8 months  Service Duration – ● Start Date: 22/01/2018 ● Last working Date: 04/08/2020  Company: Miramed Ajuba Solutions Pvt. Ltd  Designation: Sr. Accounts Receivable  Duration: 1 Year  Service Duration – ● Start Date: 27/08/2022 ● Last working Date: 20/08/2023  Company: Multifame Healthcare LLC  Designation: Sr. Accounts Receivable Analyst  Service Duration – 6 Months ● Start Date: 01/05/2024 ● Last working Date: 31/10/2024  Responsibilities Handled: ◊ Customer/Patient Support:  Responding to Customer Inquiries: Addressing customer/patient questions and concerns via various channels (phone, email, chat).  Problem Resolution: Troubleshooting and resolving customer/patient issues efficiently and effectively.  Order & Transaction Management: Processing orders, returns, and refunds accurately and promptly.  Product Knowledge: Maintaining a strong understanding of products and services to provide accurate information and recommendations.  Customer Relationship Management (CRM): Utilizing CRM systems to document interactions, track issues, and manage customer data.  Complaint Handling: Managing and resolving customer complaints with professionalism and a focus on satisfaction.  Proactive Support: Engaging with customers/patients to identify needs and offer solutions proactively.  Feedback Collection: Gathering customer/patient feedback to identify areas for improvement and enhance the overall experience.  Teamwork & Collaboration: Working effectively with team members and other departments to ensure seamless service delivery. ◊ A/R & DENIAL MANAGEMENT (CMS-1500 & UB-04):  Claim Follow-up: Making calls to insurance companies to follow up on the status of pending medical claims.  Denial Management: Identifying and resolving issues with unpaid or denied claims, potentially involving appeals or corrections.  Billing Resolution: Resolving billing discrepancies and issues with insurance companies and patients.  Payment Collection: Negotiating payment terms with patients and insurance companies to secure timely payment of outstanding balances.  Pre-call Analysis: Researching payer terms and conditions to optimize claim appeals and minimize denials.  Documentation & Record-Keeping: Maintaining accurate records of communications, claim statuses, and actions taken in the client's systems.  Customer Service: Providing excellent customer service by addressing inquiries and concerns related to billing.  Collaboration: Working with internal teams (billing, coding) to resolve issues and streamline processes.  Compliance & Updates: Ensuring adherence to HIPAA regulations and staying updated on insurance industry trends and regulations.  ELIGIBILITY VERIFICATION:  Verify coverage on all Primary and Secondary Payers  Provide the client with the results which include patient eligibility and benefits information such as member ID, group ID, coverage end and start dates, co-pay information and much more  Enter and Update patient demographics  Increase cash collections by reducing write-offs and denials  Team Lead Responsibilities:  Team Supervision: Lead and supervise a team of analysts to achieve department goals.  Performance Tracking: Monitor and evaluate individual and team performance, providing constructive feedback and coaching.  Goal Setting: Set clear objectives and targets for the team to ensure alignment with organizational goals.  Training and Development: Conduct training sessions to improve team skills and knowledge, especially in process improvements.  Process Optimization: Identify process inefficiencies and implement best practices to improve workflow and team productivity.  Conflict Resolution: Mediate and resolve conflicts within the team, fostering a positive work environment.  Reporting to Management: Prepare and present reports on team performance, issues, and achievements to senior management.  Resource Allocation: Manage and allocate resources effectively to ensure task completion and coverage.  Motivating the Team: Encourage team collaboration, promote positive morale, and motivate team members to reach targets.  EMR/EHR’s WORKED ON:        Brightree Epic Meditech Central Reach Vericle E-Clinical Works(ECW) Waystar COMPUTER SKILLS  Typing speed – 40 words per minute (Approx.)  Technologies – o MS Office (Excel, Word, PowerPoint) o Formal E-mail – Outlook, Google G-Suite o Data Typing, Data Formatting and integration INTERESTS AND HOBBIES FOR PROFESSIONAL DEVELOPMENT  Using the internet as a utility to learn new technical concepts  Participating in various events  Adventure Tourism  Reading short stories or any other literary work and/or article INTERPERSONAL SKILLS      Optimistic and Enthusiastic. Confident and determined. Ability to cope up with different situations. Self-motivated with a positive attitude. Accountable and Teachable. PERSONAL DETAILS Name : Anish Basu Date of Birth : 11/03/1995 Father’s Name : Mr. Anjan Basu Mother’s Name : Mrs. Rinku Basu Sex : Male Religion : Hindu Marital Status : Single Languages Known : English, Hindi, Bengali - (Read, Write and Speak Fluently) Interests : Philosophy, Literature, Current Affairs, Tech savvy. Hobbies : Internet Browsing, Cricket, Table Tennis, Badminton. DECLARATION I do hereby declare that all the information furnished by me is true to my knowledge. Date : - 30 /06/2025 Anish Basu (Signature)