Anis

ANIS BIDANI Bucharest, Romania - •- Profile Self-motivated and success-driven extensive years of professional experience with a successful track record of generating and building relationships, managing accounts in multiple countries while working with B2B clients. Skilled in building cross-functional teams, demonstrating communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently and developing opportunities that further establish organizational goals. showing competence in Operations Management, Project Management, Business Development, & General Management and Customer interface. Work Experience CAMUSAT Regional Operations Director 07/2023 – Present -Manage and oversee the operations for +4000 Telecom sites in ESCO and TWESCO projects in West and central Africa by providing sustainable energy and connectivity and improving the network performance to Mobile Network Operators and generating +200M€ revenue. -Develop and implement operational policies and procedures that drive efficiency and productivity. -Ensure the overall management and operations of the sites in assigned region within defined service delivery specifications and contract SLA -Ensure compliance with all company policies and procedures, as well as relevant laws and regulations -Collaborate with other departments, such as Engineering, procurement, logistics and sales, to develop and implement strategies that support overall company goals. -Establish project objectives, policies, procedures, and performance standards within boundaries of company policy and procedures. -Monitor, evaluate, and report on operational performance, including budgets, revenue, expenses, and KPIs -Identify and resolve operational issues and challenges in a timely and effective manner. -Manage, coach, and develop support managers, experts, and specialists to ensure a highperforming and motivated team. -Plans and coordinates and managing +200 employees. -Analyze performance data and make recommendations for improvements to increase productivity, profitability, and customer satisfaction. Key Account Manager 02/2020 – 07-2023 - Managed all aspects of country's account business dealings in EMEA region, contract management, orders, quotes and worked closely with business managers, CEO's and general operations as key contact person. - Act as a liaison between Customer Service, Sales, Logistics, and Product Development in managing day to day operations in the region. - Management of multiple business lines such as: SaaS and managed services solutions for mobile network operators, Power systems and renewable energy solutions, Fixed/Mobile Network Planning and installation, rural telecom solution, O&M, fiber optic deployment projects. -Managing technical and commercial RFQ’s/ RFI’s and projects in EPC, OPEX and ESCO models. -Identifies new opportunities and communicates relevant information to the top management. -Meets with key clients and discusses potential business opportunities -Provide strategic leadership, guidance to the teams, assume P&L and management responsibility. -Maintained and built relationships with customers daily, providing customer service and efficient projects deliveries which translated to a customer satisfaction and market share growth -Monitor the project progress and P&L in order to meet the aligned budget and projects margin, tracking income, expenditure control, approval payments. -Coordinated end-to-end program delivery, support the regional teams in other key activities such as financial review, business operations. -Participates in the development of long-term strategic plans and objectives. -Supported an annual budget of +200M€ in the region. - Increased business with existing accounts by 20%. -Improved regional Groupe EBITDA by 5% Country Managing Director During 05/2020 to 12/2021, I took additional role as Country Managing Director in Morocco. -Managed the setup of organization, internal restructuring and development of the business in the country, optimize processes and improved business productivities. -Taking responsibility for profit, revenue, cash and quality targets and P&L responsibility. -Sets the operation’s goals and KPI. -Responsible for 5 business lines: sites construction, renewable energy solution, I&C , O&M, fiber optic deployment. -Managing the fixed and mobile network roll-out projects for Telecom Operators. -Plan, organize, monitor and control multiple teams and activities. -Agreeing annual budgets and producing a detailed annual business operating plan. -Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. - Implementation and management of operational excellence, creation of a Major Projects unit -Managed operations team in the country to optimize processes and improve business productivities. -Negotiated the operation Contractors, qualification and annual evaluation and classification. -Plans and coordinates and managed +60 employees. -Partner with Human resources department to hire and set development career for the employees -Developed Subsidiary position in the country. -Improved Country turnover by 40% and gross margin up to 30%. -increased market share to reach 35 Business Operation Project Manager 01/2018 – 02/2020 - Ensure all projects operate smoothly and align with Group quality standards. -Leading multiple teams and projects directed toward strategic business. - Managing projects and contract to ensure compliance with the client commitments, conditions and deadlines. -Worked with regional Operation Managers to provide support on projects execution. -Drive & implement projects processes, improve the quality of services. -Developed project plans with forecasts, estimates, and resource assignments. - Monitor daily operations and address potential issues when they arise -Monitor financial data, project progress and P&L and recommend solutions that will improve profitability in order to meet the aligned budget. - Sets the operation’s goals and KPI scheme and SLA’s. -Managed to successfully lead projects in the region, put in place competitive operations which determined the client to extend the business in many countries. -Led a multi-functional account teams to achieve budgeted unit volume, revenues and margins targets. Business Development Sales Engineer 01/2016 – 01/2018 -Oversee a portfolio of Potential client’s accounts in EMA region and act as the primary liaison between the consumer and the corporation. -Responsible for the sales in Africa and management of multiple related projects directed toward strategic business sector: EPC, solutions provider of infrastructure, telecommunications and energy for Telecom and Alternative Energy markets, managed services and O&M services. -Negotiated tender and contract terms and conditions to meet both client and company needs -Participated in designing custom-made products to satisfy clients' needs -Identified requirements, including technical details sufficient for product definition. -Managed all aspects of country's account business dealings, contract management, orders, quotes and worked closely with business managers, CEO's and operations directors -Managed accounts relationships, contract negations, sales, pricing, billing, and logistics. -Lead the internal bid team to design and prepare the proposal. -Drove revenue and secured new business. -Validates the qualification of opportunities and monitor qualification status at all stages during the bid process - Lead planning, strategy, proposal process, bid preparation and coordinates the negotiation team in the pre-contract stage with the clients. Client Account Management - Schneider Electric 05/2015 - 01/2016 -Provide pre-sales and post-sales support for business to business customers and partners, assure a proper resolution as technical support. - Order Management: enter, change, manage requests related to orders in cooperation with country representatives if needed Handle company resources and coordinate all the teams and activities that are involved related activities - Provide support to the customers for technical & commercial and logistic complains . - Oversee client accounts and maintain contact with them to inform them of their account status. - Complete documentation and follow up on all commitments and customer details - Managing client claims - Collaborate with Marketing on new product launches - Ongoing proactive research and learning about new products, technologies and applications - Liaise between customers, After-Sales and Marketing regarding Product . Pre-Sales Engineer -PVGroup 02/2014 - 05/2015 -Manage multiple Solar energy projects ranging each through late stage development -Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, as directed by the sales manager. -Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm. - Collaborate with PM, junior designers, customers and field engineers to ensure products meet all requirements. -Secures from customer technical staff commitments needed to ensure a deal’s. Technical help desk services, Teleperformance Romania 10/2011 - 10/2013 - Project’s Description: Tech Support Responsibilities: Project / client – Electronic Arts (Gaming Industry) (12 months) : -Tech help desk and client management -Provided support to gamers (via phone or email /chat) how to use the company’s applications to solve common usage questions. - Resolve first level issues in the areas of system configurations/setup, configuring and troubleshooting, product functionality. - Troubleshoot and solve software applications bugs . -Project / client – (Telecommunications Industry, Switzerland) (15 months) : -Track, monitor and respond to communications from customers. - Help the customer troubleshoot their issue. -Offer accurate information about the product and suggestions for improvements. -Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets . -Tech help desk in the areas of system configurations/setup, configuring and troubleshooting the TCP/IP protocol, product functionality. -Internet access connectivity, WAN (site-to- site) connectivity; Wi-Fi access; - Troubleshoot and solve software applications bugs, issues; - Track trends in customer feedback and collaborate with management to determine the root cause of issues. Education Universitate Blaise Pascal-France 2013 - 2014 Master's degree Transformation and Management of Energy Polytechnic University of Bucharest-Romania 2008 - 2012 Bachelor’s degree Electronic and Telecommunication Engineer Preparatory School for admission in Engineering study -Tunisia 2005 - 2007 Electric section Licenses & Certifications MBA Essentials 2021 The London School of Economics and Political Science Business Strategy and Financial Performance 2021 INSEAD Agile-Scrum 2019 PM ACCESS Romania Impact of INCOTERMS 2010 on commercial contacts 2016 Romanian Banking Institute Skills Project management, account management, communication skills, Sales & Negotiation, Business development, Budgeting, P&L and cost management, Team player, Time management, leadership , Business Operations. Software Microsoft Project, MS Office, SAP, Sales force Language Skills Arabic: Native / English: Advanced / French: Advanced / Romanian: Advanced