Anilyn Reyes Garcia
Lot 58/59 Blk. 10 TIPCOVille Sta. Maria
Mabalacat City, Pampanga 2010
Mobile number : --
OBJECTIVEA position in an industry where my basic knowledge in computer, troubleshooting and customer service skills can be effectively utilized to improve operations and contribute to company profits.
SPECIAL SKILLS
Computer Literate (Knowledge in MS Word, Excel, & PowerPoint)
Can work with minimal supervision
Basic computer troubleshooting
Can type 40-45 wpm
WORK
EXPERIENCES:
June 2016 - up to present Convergys Philippines
SM BPO Hub, SM City Clark, Balibago, Angeles City Philippines
Technical Support Representative (Inbound)
Takes inbound calls from customers in the United States of America
Ensures that every issue a customer has will be resolved over the phone
Promotes “I can help you with that!” attitude.
Thinks of additional help a customer needed before ending the call
Make sure to address every possible issues to avoid callback
Do an outbound call if needed and/or requested by customers
Make sure that every call is documented for future use in case customers will callback for the same or another issue
Creates service calls for customers to have a technician visit when issue was not resolved over the phone
Explains billing inquiries
Authenticates customers properly to make sure that all information will not be at risk in every call
August 2014 - January 2016 Draieh Logistics Services Co. W.L.L.
Doha, State of Qatar
Sept. 2015 – January 2016Al-Banush Club
QAFCO, Messaied, State of Qatar
Receptionist
Assists members of the club about their questions
Makes sure that all queries and needs of club members are being addressed properly
Makes booking of club members as per daily basis on their desired time
Sees to it that all booked facilities are organized according to the booking made by the club members
Good customer service is being provided to the club members
Makes daily cash reports if there is a payment given by members for their guests who used the club facilities
Makes report of the menu if there is a party and/or meeting held in the hall or in the meeting rooms
Makes sure that all the setup for the parties and meetings are given prior to the event booked by the guests
Checks the meeting rooms and hall after the event
Makes sure that proper handling over of information to the next receptionist will be observed to avoid confusion when it comes to work
Extends assistance if needed in the restaurant especially when there is special occasions like QAFCO Day
August 2014 – Sept 2015Aspire Park Services
Aspire Zone, Doha, State of Qatar
Visitor Services Personnel
Assists guests about their inquiries within the park.
Guide them when they have questions about a certain location inside the park
Working on the daily reports for the revenue of the bicycles being rented by the guests
Was appointed as Birthday Party Coordinator
Makes sure that every birthday party booking are well organized so that bookings are not overlapping
Sees to it that all concerns of the guests who booked for birthday party are being addressed according to their needs
January 2013 – Sept 2013Iqor Philippines
Berthaphil 3, Jose Abad Santos Ave.,
CSEZ Clarkfield Pampanga
Customer Service Representative (Voice)
Helps customers with their telecommunications account
Provides details with the bills of the customers
Gives out basic troubleshooting when in need for the customer’s phone
August 2006 – July 2010Sutherland Global Services Philippines, Inc.
Berthaphil 2, Jose Abad Santos Ave.
CSEZ Clarkfield Pampanga
May 2007 – July 2010Customer Service Representative (Chat/Voice)
Helps subscribers with their online billing through live chat.
Answers all subscribers’ inquiries about the service.
Contacts companies for the subscribers regarding their billings online.
Do outbound calls once subscribers asked to be called.
Accepts inbound calls if needed by the queue.
August 2006 - May 2007Technical Support Representative (Voice)
Helps member connect to the internet.
Specialized in specific software about the internet service provider.
Gives out basic troubleshooting steps to members if needed.
Extends help to members for them to be able to fully utilize the ISP.
Reviews troubleshooting steps done by previous agents to avoid doing the same procedures.
April 2005 - August 2005Puregold Duty Free, Inc.
C.M. Recto Highway corner Kalaw St.
Clarkfield, Pampanga
Sales Assistant
Works on damage items to be discounted or to be disposed.
Assists customers with the items that they are going to purchase.
Arrange items to be displayed for the customers to see clearly.
May 2004 - January 2005Fibre Sorting, Inc.
TIPCO Complex, Bo. Paralayunan,
Mabalacat, Pampanga
Raw Materials Checker
Prepares and encodes daily incoming of raw materials and receiving report.
Helps prepare daily, monthly and yearly inventory.
Checks the raw materials that are being delivered.
Sees to it that all materials are not wet and reject to produce a high quality paper for the company.
EDUCATION:
GraduateAssociate in Computer Science
Asian Institute of Computer Studies
Dau, Mabalacat, Pampanga (2003)
High SchoolAngeles City National High School (Pampang)
Pampang, Angeles City (2001)
PERSONAL
DATA:
Birth date: October 31, 1983
Birth place: Bislig, Surigao del Sur
Civil Status: Married
Sex: Female
Religion : Baptist
Nationality: Filipino
