Anilyn Garcia

 Anilyn Reyes Garcia Lot 58/59 Blk. 10 TIPCOVille Sta. Maria Mabalacat City, Pampanga 2010 Mobile number : --;- Skype ID :- OBJECTIVEA position in an industry where my basic knowledge in computer, troubleshooting and customer service skills can be effectively utilized to improve operations and contribute to company profits. SPECIAL SKILLS Computer Literate (Knowledge in MS Word, Excel, & PowerPoint) Can work with minimal supervision and under pressure Basic computer troubleshooting Can type 45-50 wpm WORK EXPERIENCES: July 2017 – March 2018 Storm Media LTD. Home-based Job Social Media Customer Support (Part time) Manages and monitors all social media channel Creates dynamic written content and engaging posts Creates content that increases customer interaction Answers all social media queries, develop a quick response process, and engaging with potential and existing clients Work closely with the other team members to meet goals Keep pace with social media and internet marketing treads and approach In-depth knowledge and understanding of social media platforms June 2016 – August 2017 Convergys Philippines SM BPO Hub, SM City Clark, Balibago, Angeles City Philippines Technical Support Representative (Inbound) Takes inbound calls from customers in the United States of America Ensures that every issue a customer has will be resolved over the phone Promotes “I can help you with that!” attitude. Thinks of additional help a customer needed before ending the call Make sure to address every possible issue to avoid callback Do an outbound call if needed and/or requested by customers Make sure that every call is documented for future use in case customers will callback for the same or another issue Creates service calls for customers to have a technician visit when issue was not resolved over the phone Explains billing inquiries Authenticates customers properly to make sure that all information will not be at risk in every call August 2014 - January 2016 Draieh Logistics Services Co. W.L.L. Doha, State of Qatar Sept. 2015 – January 2016Al-Banush Club QAFCO, Messaied, State of Qatar Receptionist Assists members of the club about their questions Makes sure that all queries and needs of club members are being addressed properly Makes booking of club members as per daily basis on their desired time Sees to it that all booked facilities are organized according to the booking made by the club members Good customer service is being provided to the club members Makes daily cash reports if there is a payment given by members for their guests who used the club facilities Makes report of the menu if there is a party and/or meeting held in the hall or in the meeting rooms Makes sure that all the setup for the parties and meetings are given prior to the event booked by the guests Checks the meeting rooms and hall after the event Makes sure that proper handling over of information to the next receptionist will be observed to avoid confusion when it comes to work Extends assistance if needed in the restaurant especially when there are special occasions like QAFCO Day August 2014 – Sept 2015Aspire Park Services Aspire Zone, Doha, State of Qatar Visitor Services Personnel Assists guests about their inquiries within the park. Guide them when they have questions about a certain location inside the park Working on the daily reports for the revenue of the bicycles being rented by the guests Was appointed as Birthday Party Coordinator Makes sure that every birthday party booking are well organized so that bookings are not overlapping Sees to it that all concerns of the guests who booked for birthday party are being addressed according to their needs January 2013 – Sept 2013Iqor Philippines Berthaphil 3, Jose Abad Santos Ave., CSEZ Clarkfield Pampanga Customer Service Representative (Voice) Helps customers with their telecommunications account Provides details with the bills of the customers Gives out basic troubleshooting when in need for the customer’s phone August 2006 – July 2010Sutherland Global Services Philippines, Inc. Berthaphil 2, Jose Abad Santos Ave. CSEZ Clarkfield Pampanga May 2007 – July 2010Customer Service Representative (Chat/Voice) Helps subscribers with their online billing through live chat. Answers all subscribers’ inquiries about the service. Contacts companies for the subscribers regarding their billings online. Do outbound calls once subscribers asked to be called. Accepts inbound calls if needed by the queue. August 2006 - May 2007Technical Support Representative (Voice) Helps member connect to the internet. Specialized in specific software about the internet service provider. Gives out basic troubleshooting steps to members if needed. Extends help to members for them to be able to fully utilize the ISP. Reviews troubleshooting steps done by previous agents to avoid doing the same procedures. April 2005 - August 2005Puregold Duty Free, Inc. C.M. Recto Highway corner Kalaw St. Clarkfield, Pampanga Sales Assistant Works on damage items to be discounted or to be disposed. Assists customers with the items that they are going to purchase. Arrange items to be displayed for the customers to see clearly. May 2004 - January 2005Fibre Sorting, Inc. TIPCO Complex, Bo. Paralayunan, Mabalacat, Pampanga Raw Materials Checker Prepares and encodes daily incoming of raw materials and receiving report. Helps prepare daily, monthly and yearly inventory. Checks the raw materials that are being delivered. Sees to it that all materials are not wet and reject to produce a high quality paper for the company. EDUCATION: GraduateAssociate in Computer Science Asian Institute of Computer Studies Dau, Mabalacat, Pampanga (2003) High SchoolAngeles City National High School (Pampang) Pampang, Angeles City (2001) PERSONAL DATA: Birth date: October 31, 1983 Birth place: Bislig, Surigao del Sur Civil Status: Married Sex: Female Religion : Baptist Nationality: Filipino