Anil Paswan

Anil Paswan Mudgal's Amar Villa, 1784/46, Gurugram, 122003 Email :-Mobile. No. - “​To work in an organization, where I can constantly learn, and explore the area I work in, and to gain experience so that I can recognize my potential skills and improve upon them.”​ EXPERIENCE SUMMARY 3+ years of industry experience with customer support services through various modes- Phone support, Email support and Chat support​. Skilled and learning new technologies at a fast pace and always up to date with advanced technologies. EXPERIENCE Webhelp India Private Limited, Gurugram, India - Contact Center Associate - Chat Campaign 07 OCTOBER, 2019 - PRESENT A leading​ ​technical consultancy, customer experience and business process outsourcing​. Responsibilities : ● ​Responsible for resolving queries of the customers through chat support​. ● ​Interact with customers and follow the knowledge base to make the changes into their bookings. ● ​Ensuring quality assurance, security concerns throughout the interaction process. ​ ​Controlling and managing data integration, manipulation, and consolidation. ● ● ​Understanding and developing customers and business needs. CRM Services India Pvt. Ltd. (A Subsidiary of Teleperformance USA), Gurugram, India Customer​ ​Care Executive - Email Campaign 12 SEPTEMBER, 2018 - 13 SEPTEMBER, 2019 A ​leading provider of outsourced omnichannel customer experience​. Responsibilities : ● ​Responsible for resolving queries of the customers through email support​. ● ​Interact with customers and follow the knowledge base, develop grateful interaction experience. ● ​Ensuring quality assurance, security concerns throughout the interaction process. ● ​Controlling and managing data integration, manipulation, and consolidation. ● ​Understanding and developing customers and business needs. Bird Information Systems Private Limited, Gurugram, India - Customer Care Executive Travel​ ​Domain 19 JULY, 2017 - 10 SEPTEMBER, 2018 A global technology provider to the travel industry. Responsibilities : ● ​Managing and monitoring payment gateways- Pay U, Razorpay, Unified Payments Interface (UPI) ● ​Interact with customers over the phone to resolve the queries and meet their travel needs. ● ​Ensuring quality assurance, security concerns throughout the collecting and processing transactions. ● ​Controlling and managing data integration, manipulation, and consolidation. ● ​Understanding and developing customers and business needs. PERSONAL PROFILE Date of Birth : 24 August, 1994 Father’s Name : Mr Kishori Lal Mother’s Name : Mrs Basmati Devi Nationality : Indian Skills: Proficient english & hindi, self motivated, strong team player EDUCATION Bachelor of Information Technology (B.Tech) - ​JULY 2011 - JUNE 2015 Dr. A.P.J. Abdul Kalam Technical University, Uttar Pradesh, Lucknow. U. P. Board Intermediate (Class XII) - ​JULY 2009 - JUNE 2011 ​Board of High School and Intermediate Education Uttar Pradesh , Prayagraj. U. P. Board High School (Class X) - ​JULY 2008 - JUNE 2009 ​Board of High School and Intermediate Education Uttar Pradesh , Prayagraj.