Anil Kumar

CURRICULUM VITAE ANIL KUMAR EMAIL:- HISAR (HARYANA) Mob No: +91 -  SUMMARY:  Seeking a challenging role in a progressive organization where I can leverage and enhance my inherent skills to make a positive contribution, drawing from diverse experiences in understanding human behavior, various marketing strategies, and building strong rapport with vendors.      ACADEMIC QUALIFICATION: Three year Diploma in textile engineering from Govt. Polytechnic, Hisar, Haryana, India Bachelor Degree (Bachelor of Arts) from Manav Bharati University , Solan ,H.P. , India. Higher Secondary Education from Board of School Education, Bhiwani, Haryana, India. Secondary Education from Board of School Education, Bhiwani, Haryana, India.  SKILLS & STRONG STRENGTH: Working with FOCUS (ERP Package), as per logistics & Warehouse sector level. Sales specialist with expertise in driving sales, precise data entry, and effective customer handling, ensuring satisfaction and exceeding targets through a positive customer experience. Tele calling: Successful in outbound and inbound call handling, driving customer engagement and satisfaction. Customer Service: Demonstrated excellence in resolving customer queries, ensuring a positive experience. Chat Process: Proficient in providing real-time support, maintaining clear and concise communication. Email Process: Expertise in managing email communication, addressing inquiries promptly and professionally. Skilled in strategic recruitment, with a focus on identifying and acquiring top talent in sales and insurance to build dynamic and high-performing teams.  Achievements:     Recognized for consistently meeting or exceeding targets in Sales, recruitment and tele calling initiatives. Commended for delivering exceptional customer service, contributing to high customer satisfaction rates. Efficiently managed chat processes, ensuring timely and accurate information to clients. Demonstrated proficiency in handling email processes, maintaining a high standard of communication.  COMPUTER PROFICIENCY :  Surfing with Internet Applications.  Word processor, MS Excel, Power Point, & All types of Internet Applications. o Now I’m working as a freelancer with Two Company’s  INDIAMART AS A TELE A SSOCIATE. "Experienced tele associate at IndiaMART, with a proven track record of effectively engaging with clients. Proficient in telephonic communication, lead generation, and providing product information and solutions. Skilled in maintaining client databases and offering exceptional customer service. Strong teamwork and organizational skills in a fast-paced environment."  Eta visa Services "Proficient in visa services with a strong focus on visa application processing, legal compliance, and client relations. Highly skilled in documentation management and visa consultation, ensuring smooth visa application processes for clients. Demonstrated ability to handle administrative tasks efficiently and provide expert advice to clients. Committed to maintaining data privacy and confidentiality while delivering exceptional customer service."  OVERALL WORK EXPERIENCE:  M/s Radha Krishna Foodland (An ISO 9001:2008 Certified Company).  Location: Dhansu ,Hisar , India     JOB TITLE: OUTWORD AND INVENTROY DEO Duration: Feb 2022 - Feb 2023 Major Key Job Responsibilities: Efficient data entry and inventory planner with a focus on Excel and ERP, ensuring precision and streamlined resource management.  HDFC STANDARD LIFE INSURANCE  Location: Hisar ,Haryana, India  Job Title: ASSISTANT SALES MANAGER  Duration: Sep 2020 - Feb 2022. O ESPECIALLY HANDLE OPERATIONS FOR CLIENTS LIKE:  Sales Team Leadership: Proficiently manage a team of sales agents, guiding them to consistently achieve or surpass their sales targets. Employ effective coaching and mentoring techniques to drive high performance and results.  Interpersonal Proficiency: Possess strong interpersonal skills, allowing for the establishment of meaningful connections  with team members and a genuine commitment to their development. Passionately share knowledge and expertise to empower the team with winning sales strategies. Client and Team Engagement: Engage with clients and fellow agents on a continuous basis, fostering enduring relationships. These interactions play a vital role in nurturing and sustaining the performance of Financial Consultants (FCs) and ensuring outstanding service delivery.  STAR HEALTH AND ALLIED INSURANCE  Location’s: HISAR,HARYANA , India  JOB TITLE: FROM AGENCY DEVELOPMENT MANAGER  Duration: Jan 2020- Sep 2020 O ESPECIALLY HANDLE OPERATIONS FOR CLIENTS LIKE:  Accomplished in leading sales teams to consistently exceed targets through effective coaching and mentoring, driving high performance.  Strong interpersonal skills, dedicated to team development, sharing expertise, and fostering meaningful connections for successful sales strategies.  Proactively engage with clients and team members to build enduring relationships, crucial for sustaining Financial Consultants' performance and ensuring exceptional service delivery.  TATA AIA LIFE INSURANCE COMPANY  Location’s: Narwana , Jind, HARYANA , India  JOB TITLE: FROM EXCUTIVE RELATIONSHIP MANAGER  Duration: March 2019 - Dec 2019 O ESPECIALLY HANDLE OPERATIONS FOR CLIENTS LIKE:  Client Engagement and Loyalty Management: My primary role involved direct engagement with clients, ensuring their  satisfaction and loyalty. I adeptly managed loyalty leads, prioritizing a high standard of service to maintain and strengthen client relationships. Lead Management: Proficiently handled various lead types, including maturity, surrender, and telephonic leads. These responsibilities involved effective communication and timely follow-ups to address client needs and inquiries.  HDFC STANDARD LIFE INSURANCE  Location: Hisar ,Haryana, India  JOB TITLE: BUSINESS DEVELOPMENT MANAGER  Duration: Dec 2015 - March 2019  ESPECIALLY HANDLE OPERATIONS FOR CLIENTS LIKE:  Accomplished in leading sales teams to consistently exceed targets through effective coaching and mentoring, driving high performance.  Strong interpersonal skills, dedicated to team development, sharing expertise, and fostering meaningful connections for successful sales strategies.  Proactively engage with clients and team members to build enduring relationships, crucial for sustaining Financial Consultants' performance and ensuring exceptional service delivery.  U L QUALITY ASSURANCE PVT LTD  Location: GURUGRAM, Haryana, India  JOB TITLE: SENIOR TESTING EXECUTIVE  Duration: May 2011 - June 2014 ESPECIALLY HANDLE OPERATIONS FOR CLIENTS LIKE:    To understand the clients & buyer’s needs and give desired quality assurance to the buyer according to their specifications and requirement. Responsible for handling technical query and complaints. Review completed reports in the program respond.  HOBBIES:  I Love Travelling Alone.  Playing Football, Cycling & Games.        PERSONAL DETAILS: Father’s Name D.O.B Languages Known Gender Marital Status Nationality : Sh. Balraj singh : 15TH DEC ,1987 : English, Hindi and Haryanvi : Male. : Married. : Indian.  DECLARATIONS:  I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.  Place:  Dated: Anil Kumar