~20 Years of proven experience in IT Services Delivery - Infrastructure and Cloud operations Azure. AWS
End to End IT Services Enablement and Delivery
Transition and Transformation, Automation - Data Center Infra/On-premise and Cloud, Azure/AWS
Solutioning and Integration of Tools - ITAM/ITOM,
Creating SOW's/Defining SLA's/OLA's/KPI's and KRA's
Commercials and P&L, Margins and Deal Sheet
Tools, Transformations and Automation - On Premise and Cloud
End to End Transitioning of IT Services from one partner to another
BAU Stabilisation and Implementation of SOW, SLA's, OLA's and KPI's
Resourcing, hiring, nurturing the talent, Training & Retaining
ITIL v3/v4 Processes implementations and Validations, SIP's
Demand and Delivery, Project work and Revenue Realisation
Working through internal and external stakeholders to derive value