Anigbogu Ozioma Maryjane

OZIOMA JANE ANIGBOGU CUSTOMER SERVICE Address: GMT +1 Phone: - Linkedin Email:- SKILLS Team Leadership CRM Software Microsoft Office Problem-Solving Time Management Emotional Intelligence Customer Service Technical Support Attention to Detail Product and Service Knowledge KPI and Performance Tracking Cross-Functional Collaboration PROFESSIONAL EXPERIENCE Customer Support Specialist ( Remote ) Digital Witch Support Community Academy • • • • • • • 2024 - 2025 Provided one-on-one support, helping students understand difficult topics better and increasing their learning engagement by 20%. Worked with colleagues to use technology in different subjects, making learning more interactive and user-friendly. Assisted students in their projects, offering personalized support to help them think critically and solve problems effectively. Designed and introduced a structured ICT program that followed educational standards, making learning easier and more engaging. Used technology to simplify learning, making lessons more efficient and improving overall student support. Developed strategies that helped students remember and apply what they learned more effectively. Ensured students received the right guidance at every step, making their learning experience smoother and more successful. Customer Service ( Onsite ) 24 Consult Real-estate, Asaba , Nigeria 2023 – 2024 • • • • • Handled customer inquiries and concerns, providing timely and helpful responses that improved client satisfaction. Managed property listings and client communications, ensuring potential buyers and tenants received accurate and up-to-date information. Assisted in scheduling property viewings and follow-ups, increasing the number of successful property sales and rentals. Resolved customer complaints efficiently, maintaining positive relationships between clients and the company. Collaborated with the sales team to provide excellent customer support, leading to increased client retention and referrals. Customer Service (Onsite) Alaba International Market, Lagos Nigeria • • • • • • 2020 - 2022 Helped customers find products, answered their questions, and resolved complaints, leading to better shopping experiences. Assisted hundreds of customers daily, ensuring quick and efficient service at the checkout and customer service desk. Addressed customer concerns professionally, turning negative experiences into positive ones and increasing customer loyalty. Guided new employees on customer service best practices, store policies, and how to handle customer requests efficiently. Suggested relevant products to customers, leading to increased sales and improved customer satisfaction. Kept checkout lines moving smoothly, ensured shelves were stocked properly, and assisted in store organization to improve efficiency. PROFESSIONAL SUMMARY I have over 4 years of experience helping customers solve problems and stay happy. I answer questions, fix issues quickly, and make sure customers feel valued. I work well with teams and help businesses keep their customers. I am good at listening, understanding, and giving the right support. My goal is to provide the best service and make every customer experience a good one. I am ready for a new challenge. EDUCATION • Federal Polytechnic, Oko, Nigeria (HND) Clinical Laboratory Science/Medical Technology 2018 – 2022 CERTIFICATES • Digital Witch Support Community IT Skills Training 2025