Aniebiet Paul Joseph

Experience ADministrative Assistant, Cardinal Star Resources, march, 2021 – december, 2022 Akwa Ibom, Nigeria Scheduled and coordinated 30+ meeting per month, resulting in a 10% increase in on-time attendance using calendly Handled incoming and outgoing communications, emails and phone calls, maintaining a 90% response rate within 24 hours. Assisted in HR tasks, including onboarding and maintaining employees records for a team of 50 employees. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Negotiated contracts with vendors and suppliers for office supplies, equipment and services, thereby reducing cost by 12%. Merchandiser, Sell Well. march, 2019 – february, 2021 Akwa Ibom, Nigeria Developed and implemented a highly effective sales strategy that resulted in an impressive 50% profit margin, combining pricing adjustments, promotions, and cross-selling techniques. Generated detailed and comprehensive daily, weekly, monthly, and quarterly sales reports, highlighting key milestones and activities to track and improve performance continually. Kept a keen eye on industry trends and closely monitored competitor activities to proactively adapt to market changes, staying ahead of the curve in resources, technology, and best practices. Used sophisticated traffic analysis and customer engagement metrics to meticulously monitor store traffic and determine the effectiveness of product displays. Customer Service Representative/Administrative Assistant, Akiida Properties And Investment Limited. august, 2017 – january, 2019 Responded promptly to customer requests for products, services, and company information, ensuring high levels of customer satisfaction. Actively listened to customer concerns and addressed them efficiently, with a reputation for exceeding service standards. Developed highly empathetic client relationships, fostering trust and loyalty among customers. Demonstrated strong data management and record-keeping skills, reducing data retrieval time by an impressive 25%. Proficiency in office software such as Microsoft Office Suite and Google Workspace led to a 20% improvement in document efficienc university of uyo b.agric, october 2009 - july, 2017 Skills Communication Time management Customer Service Problem Solving Team Work Scheduling Interpersonal Skill Organization Adaptability Attention to Details Multitasking